Business reviews by user
1 Reviews by KeriB
Not happy June 5, 2012
Unfortunately Left feeling unhappy. The "deep tissue" massage was a light massage...I kept hoping during the massage that the pressure was going to increase to get rid of my horrible knots but it never did. And on top of it I didn't feel like the person doing it even liked what she was doing. It didn't feel like a dayspa experience...it felt awkward having to get dressed and put our shoes back on to go to the next room for our pedicures and then take our shoes off again. During the pedicure I caught the nail tech and assistant laughing about how long it was taking to do the pedicures. The assistant was very cold didn't introduce herself and looked annoyed the whole time. Our nail tech was the same person who did my sister's massage and she seemed tired and had nothing to say to us even when we tried to engage in conversation with her. The pedicure didn't even include a massage unless you call the assistant reluctantly rubbing salt on our legs the massage. To top the whole thing off the services that I had my husband had purchased as a special that included a Massage, pedicure and manicure. I only got the massage and pedicure and they said that the prices went up since my husband had purchased the package for me and that I had to pay 10 dollars extra. I didn't even get the manicure! When I tried to say that the person I spoke to on the phone when I booked the appt didn't say anything about that she said "well we have a lot of new people that have been answering the phones"
This business needs a lot of work on customer service and making sure people feel better leaving then when they came in. They need to train their staff better on appropriate behavior. I left feeling like I was a burden, not appreciated as a customer, unsatisfied and taken advantage of. I will say that the colors and the interior design of the salon was nice but unfortunately that's not enough.
This business my have got an extra $10 out of me but unfortunately from their bad business practices they lost future repeat customers. My sister and I will not be back.I would visit this business again? No