Business reviews by user

I have visited this spa before for basics but this was my first experience with a facial. I took advantage of the facial offer on Groupon. The experience was calming, soothing, very informative! Marcia gave me great information on how to keep a youthful look to my skin and the hand and foot massage included were an awesome touch! The neck massage was lovely and not overly rough at all - which has been mentioned as an issue.

While I can understand why some clients took issue with not being able to easily contact the spa by phone, I have to say that new and upcoming businesses often have staff doing "double duty" and answering phones when they are not with clients. I would far rather have my technician taking care of me in the spa and leave a message for a return call from the front desk. This area of concern has been addressed with a full time receptionist on staff now. (i take advantage of their online system for appointments - always works and you get a reminder!)

BTS is cozy, warm, calming and peaceful. I thoroughly enjoyed the experience of the facial there - and my skin is thanking me for it!

After reading other reviews, I feel the need to make my comments heard. I've been a repeat customer at Beneath the Surface for several months after trying them with a Groupon Coupon. Their service and expertise have been first rate. I've never had a problem with a "snarky" attitude, or shoddy work. The spa is small, yes, but clean and peaceful. I agree there is often a small staff, but these days that does not surprise me.

My appointments are confirmed via email. I have, on occasion, had a bit of trouble reaching a "human" on the phone, but when i've left a number for a call back, i've always gotten one.

I would recommend this spa to my friends, and have done!

As I previewed my review, I notice that the star system is not rating properly. I've given this establishment 5 stars for quality of service and expertise - not 4.