Business reviews by user

The only way for a company to grow is to listen to criticism and make the necessary adjustments to improve the circumstances for the returning and future clients. To this end we are thankful for the comments made by Diana K. however, felt that some of the inaccuracies needed to be addressed in her statement as follows: 1) There is not much I can say about our location being in a commercially zoned house, as in Pickering this is very common for not only many of our competitors but numerous other businesses to be located in commercially zoned houses. Immediately to our north is a Doctor’s Office & Blood Lab. (45+ years), to the south a Dental Office (40+ years) and Hair Salon (25+ years) all of us in commercial houses. The City of Pickering considers this area the gateway to the City’s boardwalk on Lake Ontario; 2) In regards to the comment regarding the “terrible accent”, the employee in question is Chinese with English being her second language, something most of us come across every day of our lives in the GTA. That stated her English is very good for someone who has been in Canada for a very short time, so I am not sure why the unnecessary put down. 3) In regards to the staffing issue, we staff based on appointments as we are a drive to location. On September 11, 2012, the date in question we were very busy in the morning with a staff of four. By 2:15 two of our part timers left for the day, when Diana K. and her sister-in-law walked in without an appointment. It would appear by Diana K.’s lack of comment the massage must have been satisfactory as this was not included in her negative comments. Her sister-in-law was looking for an eyebrow shaping and had this done while Diana was getting dressed after her massage. It was made clear to her that there was only one person working to perform both the massage and waxing, so I think the waiting one hour for waxing comment is a little overdone; 4) In regards to the therapist not explaining in detail the benefits of the 30 minute (not 10 minute) Far Infrared Mineral Therapy lamp (FIM), this was most likely accurate. Explained properly it can take 10 minutes alone and who wants to learn something new when in a relaxation mode. During a message, the FIM is turned on over the area that hurts the most and only once permission is given. The free trial period is 5 minutes and at the end of this period the therapist will ask the client if they would like to have more time using the FIM. If yes, then it is left on for an additional 25-30 minutes and at check out the fee is $30 for the FIM and if No, it is turned off at no charge. We do have the information explained in detail both on our web site under Massage and in a client take away. In closing we would like to thank Diana K. for bringing the lack of communication to our attention and as of today we have added an explanation as to what the FIM Lamp is and that there is an additional charge payable at the end of the session. This description is now on the back of every Massage History Form and posted in the massage treatment rooms. In appreciation for bringing this matter to our attention we have sent Diana K. a $30 thank you gift certificate. We would have responded much earlier, however, just found her comments on the Spa Finder web site during some standard electronic house keeping issues. Paul Avis, Manager.