Business reviews by user
1 Reviews by CristyM
Canyon Ranch SpaClub at The Venetian at The Palazzo
High price-low quality
November 4, 2012
I've had massages here several times because we stay at the Palazzo & most times the massage is good enough, but this last time my husband & I were really disappointed. When I checked in to the women's side, the front desk person was far too casual & friendly. She was cracking inappropriate jokes for a spa where people pay good money to relax. I told a staff member that my spa robe had no belt, I was asked repeatedly, "Are you sure?" & "Did you check the locker?" I said yes over & over & it took 3 people to finally just give me a stupid belt! Again, for the money you pay, this staff is too relaxed & casual - inferring to a client that they are wrong or too dumb to find a belt does not sit right with me. The WORST parts of this were the actual massages. We booked a couples massage. The 2 masseuses were very nice. That is where it ended. My masseuse chewed gum the entire time & I could not relax while listening to the constant cracking & chomping. He also did a few techniques that really hurt my neck, even after I told him to stop. Then, my husband told me later that his masseuse used RUBBER GLOVES! He said it was so uncomfortable. I respect her right to wear them, but we should have been offered the right to have someone else.
I would visit this business again? No