Business reviews by user

2 Reviews by JennB

Spa Catalina Advanced Skin Care Center

Getting it right! April 24, 2013

Spa Catalina Advanced Skin Care Center
Overall rating based on: 5 of 8 (62.5 %) Customers would visit this business again
Service Quality
4 of 5
Service Variety
5 of 5
Atmosphere
4 of 5
Staff Expertise
4 of 5

Its so refreshing to see a business owner care so much! I expressed worries/concerns to her and she made it right. If you ever have a complaint with Spa Catalina I highly reccomend you talk with Erica and let her know the situation. She truly cares about her customers and wants them to leave satisfied. They redeemed themselves and my wrap today with Shauvon was great! THANK YOU SPA CATALINA!!!

I would visit this business again? Yes

Spa Catalina Advanced Skin Care Center

Inconsistant Quality, customer service, and knowledge November 6, 2012

Spa Catalina Advanced Skin Care Center
Overall rating based on: 5 of 8 (62.5 %) Customers would visit this business again
Service Quality
3 of 5
Service Variety
4 of 5
Atmosphere
3 of 5
Staff Expertise
2 of 5

I have been a customer of Spa Catalina for the past couple years. The owner started out always being there and performing my treatments. Now I rarely see her and every time I go in for a wrap it seems like it's someone new. And the stages they go threw for my treatment always vary. Its pretty sad when you have to tell the tech, "Uh aren't you supposed to do this first, then that". Its too bad because the prices are great and its location is convenient for me. Just wish they were all up to speed on how something is supposed to be done. I will go back but only because of the price.

I would visit this business again? Yes