I come to the reviews to get an overall feeling for a spa/hair salon, to see if it is worth a visit. But when I see recent reviews describing a visit, it makes me rethink my initial opinion to visit. Especially when it comes to getting my hair done. I truly was about to pick up the phone and make an appointment, when I make note of the latest review this month. I don't always base it on only one review, but an overall accounting of what I read. And what I read made me leery enough not to make a phone call. I shall be trying other salons elsewhere.
I would visit this business again?
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Reply on A Better You Day Spa & Salon
On behalf of A Better You Day Spa & Salon we completely agree with you that the choice to visit a company should be based, in part, by all reviews as a whole and also the credible content of the review. We have many reviews online from satisfied clients along with some from clients that were not satisfied. We always take customer service very serious and if anyone is not satisfied we just ask to be given the opportunity to correct the situation. Its unfortunate that most reviews people take the time to post are about a negative experience vs a positive one. We encourage anyone looking to read reviews to friend us on Facebook or visit our website where you will see hundreds of reviews posted by clients that have filled out our first time client survey. You are also more than welcome to come in for a free consultation for any service we offer to see for yourself if we are the right fit for what you are looking for.
November 28, 2012