Business reviews by user
1 Reviews by KenB
Erika Taylor Urban Spa
Very Unprofessional - Beware!
January 18, 2013
I was very disappointed by my experience. Purchased a groupon -couples spa package Christmas gift for my GF. Had very speacial day planned & nice hotel that same night after spa.
1. Origianlly made our appointment spa was going to get back to me about confirmation, I never got a call back, I called them and they said they lost my number. (1st indicator poor).
2. Finally was able to arrange appt. On that special day I recieved a phone call 3 hours before our appointment (2nd indicator poor service) saying that one of the massage therapist called in sick and that they could do a partial spa service and we could come back another day.They had no back up therapist (3rd indicator poor service). We decided to reschedule. our day was ruined, hotel & all!
3. Called to reschedule, Angie told me she didn't want to make the appointment and that Erika would call me back becuase she knew Erika wanted to do something special. Promised she would call me if Erika didnt. No call! (4th Poor!)
4. 3 days past,no call. Called, tried to make appt. They again couldnt do it bc of no back-up therpist. Angie was very rude and defensive about her mistake of not calling me back.(5th time!) Erika tried to make it right, too late. Refund! Unproffessional!
I would visit this business again? No