Customer Reviews for Personal Best Salon and Utopia Day Spa (6)
July 9, 2016
Disturbing and Painful
Full disclosure: I do not typically write bad reviews, but due to the physical repercussions of this service I thought it was important. I went today to get a Brazilian wax. The woman who was doing the wax, Kathy, was very nice. Unfortunately her presence was the best part of the whole experience. The wax took 45 minutes and included her re-waxing areas up to five times. When all was said and done she missed a significant amount of hair, I'm bleeding in two places, there is wax on me, and I'm bruised. I made an appointment elsewhere to get it fixed while I was in their parking lot because I saw stray hairs in the mirror getting dressed. I saw the full extent of the damage when I got home and was able to examine it more closely...and my expensive pair of underwear? Stained with blood. The other specialist I went to was mortified, and kindly gave me cream to bring down the swelling. Needless to stay, I am still in shock that it was that awful.
August 20, 2012
Not Worth It
I went to this spa for a utopia signature facial and eyebrow waxing. I have never been so disappointed. I got my eyebrows waxed, looked in the mirror when I left, and re-plucked them at home because there were still many unplucked areas visible enough to see. Moving to the facial. The employee was rough, and got product in my eyes, nose AND mouth...she left for ten minutes to let me "relax" with a cold room and no pillow on the hard bed. She came back, put a mask on my face, massaged my neck for about 5 minutes, and left again for another ten minutes. She then came back after her break, took off my mask and said, have a good day. I looked at my phone for the time, and she had spent one hour on the wax and facial all together. The facial alone is supposed to last 75 minutes. So dissatisfied, angry and UN-relaxed. I will NEVER even breathe in the direction of this place again.
Hi Beth, I would like to apologize for your negative experience at Personal Best. We take great pride in providing the best quality spa services we possibly can, I am at a loss to hear such a bad review of our Signature Facial. While the service does involve some time alone to steam the face, and then again with a mask, this is supposed to be completely relaxing. I have checked the schedule within the two weeks of your review, and cannot find a Beth or Elizabeth who received a Facial and brow wax. In order to rectify this situation I need to know who you saw for your service, even if you decide to never visit us again I would very much appreciate this information so I can ensure that all of our technicians are conducting services in a professional and appropriate way. If you do decide to come in again, I would be very happy to treat you to another facial, as I am sure that your next visit would be a positive one. If you would be so kind as to let me know when you came in, and who you saw for your service I can be reached at 781-826-3363 or email@example.com Thank you so much for your business and I sincerely hope you will consider trying us again. Marie
May 19, 2012
Wonderful place to indulge
I recently went to Personal Best on the recommendation of a friend. I had a spafinder gift certificate that my husband had given me over Christmas and I decided it was time to finally use it. I rarely get to treat myself, so I took advantage of a special I found on their website for a massage and facial for $99 (such a good deal!) and I added a haircut. Walking in the door the staff was very friendly, when I was greeted by my massage therapist I was taken to the second floor; the building is beautiful and very spacious, it feels like a labyrinth. All of my services were excellent and very affordable, I even bought some skincare products that I love. I will definitely be coming back!
May 16, 2012
I went to the Utopia for a much needed stress relief. I had a basic facial. My technician explained everything she was doing and using on my face. The neck and shoulder massage was an added bonus. Warm gloves over my moisturized hands was very relaxing. I was so relax and contented when I left. I am in need of another appointment soon!!
April 30, 2011
Relaxing and Uplifting
A wonderful, helpful staff that offers a relaxing atmosphere and great service. My stylist was very knowledgeable and professional and gave me a great new haircut and highlights. I left feeling uplifted and renewed.
March 14, 2010
Blissful Girls day
My best friend and I visited Utopia and did the girls just wanna have fun package. It was very reasonably priced and included a massage facial pedicure and lunch. Everyone we encountered was friendly and helpful. The staff was great and the food was amazing. It was everything my friend and I needed for a relaxing and blissful day. Will def. go back!
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