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Customer Reviews for Hand & Stone Massage and Facial Spa- Puyallup (83)
May 17, 2017
This is a top notch spa. Not only is the customer service exceptional, but the services I have received have been amazing. From leg waxing to hot stone massage, I would recommend this business to my friends any day!
April 30, 2017
Always a treat
I love my monthly massages! With a baby at home, I always look forward to my relaxing break at Hand and Stone!
April 19, 2017
I took my daughter for her first massage and she was in heaven. I have just loved the caring atmosphere that the whole staff seems to portray through out. The two services I have enjoyed are the relaxation massage and facial which has been wonderful. I would definitely recommend them to anyone to visit. Their membership is so nice and you are not obligated, since you can cancel at any time.
March 19, 2017
Hand and Stone in Puyallup really makes you feel at ease. I am a young person with a chronic pain condition, and there is a stigma about "faking it" or "overreacting", so sometimes I don't mention it in fear I'll be judged. Here, I feel very comfortable letting the massage therapists know and trusting that they will take care of me. The Hot Stone massage is incredible, and really helps with my pain management. I go to this location about twice a month and I couldn't be happier. Definitely recommended!
November 20, 2016
I went to the Sun Rise Puyallup location and had an amazing message. The whole staff was super friendly and very helpful with my questions. I pre-booked a facial and I'm super excited.
November 13, 2016
Friendly, Professional staff
My daughter and I received relaxing massages and it was great! Membership option is well worth it especially since you can cancel anytime. Highly recommend this place for massages and I am looking forward to receiving other services they provide.
July 18, 2016
Wonderful and relaxing.
The Staff at the Puyallup Location is so friendly and helpful. My entire experience was nice and relaxing! The customer service I received was so amazing. I can't wait to go back!! Hand and Stone also has the best rewards program I have ever been a part of and I love that there is no contracts, can cancel at anytime its awesome!!!
April 17, 2016
Again and again Hand & Stone delivers. Friendly staff. Knowledgeable staff applies their skills with both facials and massages. Superb service!
March 25, 2016
The atmosphere was very relaxing! The quality of the service I received was also amazing. I can't wait to go back and would recommend this place to anyone!
February 24, 2016
Highly recommended! Hours to accommodate any schedule or lifestyle and a range of services that appeal to just about anyone. I leave this spa sooooo relaxed. I can't wait till my next visit!
December 15, 2015
The Puyallup center is fabulous! I became a member right away when they first opened. I moved away for 3 years and now I'm back with the same great massage therapist I had before. Kyle is awesome! I treat myself every month to a relaxing 90 minute massage.
September 2, 2015
I love everything about this spa! Great services, staff and prices! I always leave relaxed!!
July 21, 2015
Great service and price
Highly recommend hand and stone massage of Puyallup. It is a great value and most all the staff I have had there are kind, knowledgable and I would recommend them to others.
June 19, 2015
Had not had a massage in years. Was very pleased with the hot stone massage. Already scheduled another one!
February 2, 2015
I am a member here and have tried a variety of massages. I highly recommend the 80 min. hot stone massage!
January 16, 2015
I have a membership and been treated by a variety of therapists, they are all great!
December 10, 2014
I scheduled massages for my husband and I and left with a membership. Great service, friendly staff. Great Place!!
November 13, 2014
A great idea
I booked a couples massage and ended up starting a membership. It's been a great choice and I'm pleased with my services so far!
November 7, 2014
Just what I need!
Once my husband returned from deployment I decided to treat myself and now I can't stop! The monthly membership is completely worth it and I get to pick between a facial or a massage. A little pampering goes a long way when you have little ones. Can't wait to take family and friends with me for the membership price.
June 15, 2014
Just moved here from MD and found Amanda at Hand & Stone. She is professional, quick, and super nice. What can be an awkward experience turned out to be professional and fairly painless. So much so that I purchased the membership and will be coming back regularly, not only for waxes but massages and facials as well. So glad I stopped in to check it out!
May 10, 2014
Great customer service
Came in and it was very busy ( two days before Mother's Day) I came in to get a gift card for my mom for a massage. Daniella was professional and friendly and saved me a ton of money by explaining the membership services to me. I signed up for a membership which is month to month. Great for military or those that are gone during the summer for Vacations. I got a massage and facial for my mother for $80! Great deal. By being a new member I got some free upgrades on future services and a $10 off coupon for add ons. I've had one massage there before and am looking forward to another. I hope my Mother has a great experience. This is the least I can do and I am glad it was affordable.
April 26, 2014
Kim is wonderful
I have started going once a month to this location now because of Kim. She is AMAZING! I was thinking about cancelling my membership because it was just a little to much for my budget. When I had Kim for my hot stone massage it completely changed my mind. Love this place now! I will be coming back once maybe even twice a month now because of her.
March 24, 2014
love this place megan is great
I go once a month for a massage megan is my massage therapist. she is caring and really listens to you about your needs. the staff is wonderful and friendly. would recommend to anyone that needs a spa day. love hand and stone.
March 10, 2014
Love this place!!!
Staff are very nice and helpful! Environment is quiet and peaceful, and Amber T. Is absolutely amazing!!! I have been getting massages from her for over a year she helped keep me comfortable while pregnant with my son! I will continue to keep coming back :)
January 15, 2014
Had a very pleasant experience with my first massage at Hand and Stone. My massage therapist tailored my massage to my needs and focused on my problem areas. Considering that I'm in my third trimester of pregnancy this was just what I needed. I will definitely be coming back monthly. I've been to other places where they tried to push the membership onto their first time customers. I did not have that experience here and because of that and my positive experience here, I decided to become a member.
January 12, 2014
I have been to Hand & Stone a few times before. 1 of those times I was 8 months pregnant and the therapist helped me fully relax while working sore muscles. I received a membership for Christmas and wasted no time getting in. I upgraded my monthly massage to 80 min. and the time flew by! My therapist Andrea was excellent! She took her time on the places that I needed it most and didn't rush. The front staff is very welcoming and I began to feel relaxed as soon as I checked in. Definitely am going back and definitely will recommend to friends!
January 2, 2014
My "me" time!
I have had both a massage and a facial at Hand and Stone Massage and Facial Spa and would recommend this place to anyone. The staff was very professional, personable, and friendly. I have been to other places where the staff was snooty....not here. Great place and amazing services!
December 12, 2013
Love Hand and Stone!
I have been a member at Hand and Stone for the past year and have really enjoyed my massages. The staff are very personable, professional, and helpful. Hand and Stone is a great way to relax and to forget about your worries for an evening!
November 9, 2013
My New Spa Home!
I couldn't believe my luck at getting in for a facial the same day I called. I really needed some pampering. It had been a tough week, well really a tough couple of months and my skin was showing it!. Everyone at the Spa was professional and friendly and the atmosphere was calm and clean! I have been looking for a local place and I have found a new home!
November 6, 2013
I am very pleased with my service I had last time. I will be going back. This has helped me to be able to move my neck and back so I can stay active.
October 18, 2013
Spa is well maintained and the service is great! My husband and I have gotten a messages and I got my first facial from Hand and Stone and was amazed by how wonderful we felt after -- both were much needed. I am very particular about who touch my skin but my face was glowing after my facial visit!
September 2, 2013
TODAY (9.2.2013) WAS MY FIRST VISIT AT YOUR SPA AND I ABSOLUTELY LOVED IT!! KAYCEE WAS VERY PERSONABLE AND SKILLED. SHE EXPLAINED THINGS TO ME AS SHE DID MY MASSAGE AND ALSO ANSWERED ALL MY QUESTIONS ABOUT SERVICES AT THIS SPA. I AM DEFINITELY GOING TO BE A FREQUENT CUSTOMER!! EXCELLENT EXPERIENCE. TOP NOTCH SERVICE. BRAVO. A VERY SATISFIED CUSTOMER.
June 16, 2013
Hand &Stone in Puyallup, WA
I have been going to Hand & Stone for a couple of years. The environment is very clean and relaxing. The people are all very friendly and the therapist really care about making you comfortable and relaxed. I cant wait for my next massage today.
May 28, 2013
I am in training for an Olympic size Triathlon and had been feeling tense so I decided I needed a massage. Boy was I right! Maddie was amazing! I signed up for the membership and am very excited for my massage next month! Thank You!
May 22, 2013
Facial/ Hot Stone Massage
I been going here for two years and have never once had a bad experience. Worth trying out. Best part when you sign up to be a member you can go month by month.
April 15, 2013
Hand and Stone Spa
Very nice place! The massage was great !
April 10, 2013
I received a gift card for spa finder for my birthday. I had a difficult time finding a place near by that offered massage close to my home & the very next day. I was very pleased with the overall service & the 50 minute relaxation massage. I signed up for a membership & look forward to my massages in the future.
April 7, 2013
Wonderful massage and facial!
My first time in for a massage was January and haven't stopped going ever since. The massage is wonderful and so are their facials. I just signed up to be a member and am so excited to start using their services monthly.
April 5, 2013
I had a fabulous massage here last week by Sammi. This was my third time there and every time has been a great experience. I have another appointment tomorrow for a facial. Can't wait!
April 3, 2013
What a great experience
When I first visited had and Spa, I was a little scared, but after my experience with the professional staff I had a wonder time and I would visit them again, I actually brought a year package deal after my first visit and I have not been disappointed yet. Thanks so much Hand and Spa
March 29, 2013
Massage therapy was recommended to me, I have never had a massage before and the staff was very understanding of my conditions and took every precaution to make my visit pleasent. I am now going every month and feel better not only physically but also emotionally.
March 16, 2013
Well Worth Visiting for Relaxing and More
Hand and Stone is a fabulous place for a massage. The staff are extremely helpful and they do whatever it takes to accommodate a customer's needs, schedule and preferences. I became a member and now receive discounted services and have a built in way to treat myself to a wonderful way of taking care of myself once a month. I'm grateful that I discovered Hand and Stone and even more thankful for the exceptional services they offer.
March 12, 2013
I would recommend this place to anyone. The atmosphere was very relaxing and calming. The staff was very helpful and professional. I left feeling very comfortable with my decision to come here.
March 8, 2013
I found the best massage therapists!
February 19, 2013
Classiest Massage Service In Puyallup!
Nothing about the environment feels cheap or uninviting. it's got darker toned lighting and you feel relaxed the second you walk down the hall of rooms. The employee's definitely know what they're doing. I'd definitely recommend this place!
February 8, 2013
Loved It !
I really enjoy my massages! I have been a member for over a year. My masseuse is very talented at balancing a deep tissue massage and relaxing massage. The reception staff is always very friendly and knowledgeable. I would recommend this massage to anyone.
February 7, 2013
I had a couple of gift cards I received and once I used them up, I ended up becoming a member. The staff is super friendly and helped me out since I had never had a massage before. The massages themselves are awesome, and takes all the soreness out of my muscles. Would recommend anyone to them.
February 5, 2013
I really liked Hand and Stone Massage and Facial. It is calmly decored and doesn't burn insense. Very pleasant. I will go back 1-2 times a month. Massager were wonderful and gave excellent massages.
January 12, 2013
I really enjoyed my first massage! My masseuse was wonderful and she was able to get all my kinks and knots out. I decided to purchase a lifestyle program with them and the reception staff were also great...they answered all of my questions and were super knowledgeable.
January 3, 2013
Enjoyed all my visits
I've been here a couple of times and have really liked the service they provide. I liked it so much that I've gifted a couple of massages in which they were not pleased with the services for genuine reasons (i.e. rescheduled at last minute and not be accommodating to the client; shortening their session from what is suppose to be a 50 minute massage to 30 minutes). I found it to be humiliating in the fact that I had bragged about how good they are. In any regards, I personally will go back there myself, but I am not sure I am going to gift out any more massages as they do not fair well with those I've given it to.
November 26, 2012
Great & convenient
I have had several wonderful massage experiences here from a few different providers. Each experience has been wonderful. The massage times are shorter than most places so a "one hour" service is actually only about 40-45 minutes of massage. But aside from that, this place can't be beat, if you can avoid the sales pitch at the end to join. And the location is very convenient.
November 13, 2012
Great First Timer! Now a Member
This was my first time getting a massage. I asked a lot of questions prior to finally doing it. I had checked out another competitor with same questions and was really impressed with Hand and Stone. I had a tour and was told about all the services offered. I did have a massage that day and then signed up for a 6 month package. I really liked the fact that if you do not have a service one month that they carry over and you can have two the next month! I'm sure that will not be happening with me but nice to know if it does.
November 12, 2012
Best in P-town...
Thinking back on past spa experiences, none compare to Hand & Stone. I am so thankful for the services I've received at Hand & Stone--hot stone massage, facial, relaxation massage, aroma therapy, customer appreciation party. The best in town! ~ njw
October 23, 2012
The Place to Go.
I just finished up my last Groupon, I had with Hand & Stone and now I am a member. I went three times to get a message each time trying something new. Relaxation massage, Hot Stone massage and the Ultra Relaxation Massage every massage was amazing. I also had three different massage practitioner's who all did a wonderful massage. I can't wait to try facial next. If your looking for a wonderful massage experience then Hand &Stone is the place to go.
October 18, 2012
Relaxation For Two
My wife and I call this our "Little Chocolate time at Sunrise". As soon as you walk into the Spa you can already sense a calming mood in the air. The greeting and scheduling staff are always hospitable and friendly. The massage and facial therapists are professional and knowledgeable in their subject matters but to make this description more simple for the feel good seekers, this spa is the "Calgon take me away" and "bring you back feeling tuned up" kind of place.
September 15, 2012
Never had a bad experience!
I have gotten several massages here, Swedish, hot stone, and prenatal - loved them all, very good and very professional staff :)
June 25, 2012
Its a cute massage place in a cute spot. The people are beyond friendly and make you a top priority. I became a member and get massages monthly. They are always sending cupons in the mail and giving you the best of deals. They even offer fun spa parties about once a month with mini services, games, and just girl time; it's a great experience!
June 8, 2012
Highly recommended,It's my first time at hand stone. The minute i walked in the staff are very nice and friendly, the room was so relaxing and the Esthetician was great.
June 8, 2012
First time at Hand and Stone
Monthly massage is a must! Hand and Stone makes a 90.00 massage affordable at 45.00!! I am a firm believer that massage is important to overall health and balance!!!
May 29, 2012
I love Hand and Stone! I went for a Spa Party and was hooked!! The staff was professional and nice, the atmosphere was so peaceful, and the massage and facials was amazing and relaxing! I am really looking forward to my monthly massages!!
May 27, 2012
I love Hand and Stone! The staff was courteous and professional, the ambiance was peaceful and serene, and the massage was amazing! I am really looking forward to my monthly massages!!
May 18, 2012
Excellent massage therapists! The atmosphere is serene and peaceful. Truly calming and perfect for the ideal couple's massage. A great way to start date night!
May 7, 2012
On my birthday this year my amazing husband got me a membership for Hand&Stone Massage and Facial SPA. I am not very spoiled by massages and seems like never have time for it. But my husband insisted and I am glad he did, because I had really amazing relaxation massage with Londa. I've been to a few different places in New Jersey and Pennsylvania, and this one was so far a best experience I have ever had. She was very friendly, nice and knew how to use the perfect pressure. I am sure I am coming back to her again.
April 25, 2012
My friend and I recently tried this place for the first time. It was so easy to get our appointments, we were seen right away and the staff was very personable. Be aware that there are additional charges for hot stone, deep tissue etc so that you are not caught by surprise, but the add-ons are well worth the money. We loved our hot stone relaxation massages. Cant wait to go back!
April 21, 2012
PLEASANTVILLE by Faalai
HIGHLY RECOMMENDED! This place is amazing! From the moment I walked in till the time I checked out, the staff were VERY ATTENTIVE and SO PLEASANT. The hot stone massage I received from Sean was MONEY WELL SPENT!! SO if you need some me time THIS IS THE PLACE FOR YOU!! YOU WON'T BE DISAPPOINTED!!
April 16, 2012
Hand and Stone Massage of Puyallup has always been a great experience. The staff is friendly and not pushy. I always feel relaxed and I know I can count on them to feel better. Thanks Hand and Stone!
April 2, 2012
I love Hand & Stone!
I've been to both the Lacey & Puyallup locations and have had great experiences at both spas. They have a very relaxing atmosphere and make you as comfortable as possible, even during a Brazilian wax. ;) lol My friend and I go every two weeks to get massages together, def. the highlight of our week!
March 29, 2012
My experience was so good here. I went with a girl friend that has a membership just to try it out because my normal girl ditched out and I loved it. The massage was great and everyone was really nice. I actually signed up for there membership as well. You should totally check this place out!!
March 22, 2012
Delicious relaxation massage
I enjoyed my massage! The location is great, service is great, but best of all, the MASSAGE was even Better!!! I highly recommend this place for all of your massage needs!
March 11, 2012
Love Hand and Stone in Puyallup!
Have been a client since they first opened. Love their professionalism, their knowledge, love the location, love their hours and of course love their services! It is a great place to relax, unwind and find your balance.
March 9, 2012
A relaxing evening
Linda was professional and she did a great job with my first massage experience.
March 8, 2012
I think that hand and stone massage offer wonderful massages. I do think that their membership should be explained a little bit more clearly before having someone sign up for the membership. It is not a monthly membership, but 12 months in duration and you cannot cancel at any time. Other than that, great massages and anniversary parties.
February 29, 2012
I had my first massage/hot stone massage in YEARS, I was a little apprehensive at first, BUT what a great relaxing experience for some who finds it hard to relax.....I have become a member and looking forward to more visits. My massage therapist was excellent and very attentive to my needs and concerns. The front desk was very courteous and informative. I will recommend friends to go there.
February 29, 2012
Relaxing, Enjoyable Experience
Have visited Hand and Stone of Puyallup multiple times and had wonderful experiences. The lobby is clean, serene and inviting. There are numerous services offered and you are always given the option to upgrade your experience. The staff are pleasant, friendly and seem like they truly enjoy their jobs. Overall, I would not hesitate to recommend this spa.
February 7, 2012
i expected better . so not relaxing
So i got my hot stone massage and cold stone facial there a week ago. My husband got me a 2 hour package and when i made my App there the gal over the phone even said it was a 2 hour treatment but it was only 1 hour and 20 min... so i don't know what went wrong there but it was not cheap so i don't understand why i didn't get my whole 2 hours. honestly it was even less if you count how long a was laying there waiting for my massage gal to come in after i undressed. i never ever waited this long for a massage. I did not even enjoy my massage. Never will i get a hot stone massage. so not relaxing . Don't even get me started how pathetic the cold stone facial is... what a waste! On top of that i kept hearing real loud noise, like a fan blowing the whole time.. i was not relaxed at all. I'm a good person so i will give them one more try if i ever come across a deal but man it was the worst spa experience for me. =(
January 18, 2012
Different rates than advertised.
Unfortunately, using a Spa Finder gift certificate did not allow us to qualify for any of the advertised specials or introductory rates. Instead of qualifying for the 50 minute special rate, using my $50 gift certificate would have bumped us up to theregular rate. I would have actually spent more money using my gift certificate. I will take my business elsewhere.
November 14, 2011
Improved My Overall Health!
I have been a happy member of Hand and Stone Massage Spa for over a year now and have noticed some amazing health benefits as a result. Like most of us these days, I maintain a very hectic lifestyle. Adding a monthly massage (or two) to my busy schedule has not only improved my physical health by reducing muscle aches, tension and stress, it's improved my attitude and outlook too. I have experienced massages at various facilities and private practices sporadically over the years and have found the Puyallup Hand and Stone Spa to be superior to all others. The overall atmosphere is welcoming, clean and relaxing. All of the staff and therapists are friendly, competent and professional. They get to know their clients well, greet everyone by name, and work as a team to assure their patrons are comfortable, cared for and respected. It is without hesitation that I recommend the Puyallup Hand and Stone Massage Spa to anyone who wants to improve their health, attitude and general quality of life! When you go in, be sure to tell them Lana sent you!
October 28, 2011
I been going to the hand & stone for several months and I really enjoy it. A great stress reliever. I have had several different massages and facials with no issues. Customer service is great and very helpful. I recommend the Hand & Stone.
October 20, 2011
I have been to this spa a few times and love the fact that they know me by name. Always nice to walk in and feel like you are special.
May 2, 2011
I went in for a prenatal with Sammi this morning and it was everything I could have hoped for. I can't wait to get back soon!!!
December 15, 2010
Professional Massage Therapy
The massage therapist was attentive and paid attention to every detail. Did an indepth review of what would work best for me. I was extremely pleased with the quality of service and went away knowing I would use this facility in Puyallup, WA again.
August 4, 2010
As a massage therapist, I am very particular about the atmosphere of a spa, the customer service and of course the massage. I was simply blown away on my first visit! The front desk ladies are so genuine and nice, and the spa is beautiful on the inside with nice music and a pretty water wall. The massage by far was the best though, it's been a very long time since I practically melted on the table. Ask for Carol or Laura! I won't go anywhere else. I'm hooked!
March 2, 2009
Best Service and Massage
I have had my fair share of massages and I was so impressed with the quality of massage I received! I will be back again..and again...
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Hand & Stone Massage and Facial Spa- Puyallup
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