Customer Reviews for Hand & Stone Massage and Facial Spa- Vancouver (33)
April 18, 2016
Rushed experience, unskilled masseuse.
Went in for a 50 minute massage, left puzzled and not relaxed. Masseuse had a shift worker mentality, performing a linear procedure with little awareness or concern for the state of my body. Was rushed to exit the room for the next client (they are very busy, good on them) and immediately pitched an upsell for a membership with reoccurring charges. My wife later cancelled her membership and learned you must pay for the following month as well (cancellation effective in 30 days). Staff who sold her on it uninformed of other relevant details in contract (additional fees and actual amount charged per month). Be aware that there is a selection bias for online reviews. They give coupons for reviews, but only if you print them out and let the receptionists read them on your return visit. This only gives incentive for positive reviews. I realize now that franchises are not necessarily conducive to the introspective experience I was hoping- will try to find an independent practitioner invested in the outcome of my experience. For the cost, I've found better in the past. I cannot comment on other services they offer- they could be great. Place was busy so they are doing something well.
April 11, 2016
Great customer service and friendly staff. Each experience is great no matter who helps me , and if you sign up monthly they offer some great rewards!
March 18, 2016
This is a very relaxing awesome place! I love it! The environment is perfect, the worker are friendly, and it's very relaxing! I would recommend it to anyone who wants to enjoy a relaxing hour. It's definitely worth your time and money!
May 11, 2015
I absolutely love Hand & Stone! They made me feel so comfortable and totally relaxed! I signed up for their membership after my first appointment. I would recommend HSMF to all of my friends & family!
March 22, 2015
I enjoyed a facial followed by a massage. The facial was great and the massage only lacked in that the therapist didn't work my hands and feet very much. Other then that it was a great experience. I look forward to trying other therapist for my next service.
March 14, 2015
waxing is terrific
I have been very pleased with the service so far. I love they are month to month now.
March 6, 2015
Relaxation at it's BEST!
I have been to several places for massages, but Hand and Stone is simply the BEST! From the moment you walk through the doors to the time you regretably have to leave, it is a wonderful and truly relaxing experience. The entire staff is welcoming, friendly, and professional. I love the vareity of services that they offer and I haven't had a massage yet that was anything less than amazing.
January 27, 2015
I have had both a massage & facial at Hand & Stone. Both were absolutely wonderful! Professional & friendly staff, relaxing environment and the location is ideal! I enjoyed my experiences so much that I became a member.
January 24, 2015
Love Hand and stone
I have been to a few different membership bases massage places but am the most pleased with hand and stone. Love my massage therapist! This is a great place to go relax! Visited December 2014
January 13, 2015
My FAVORITE Spa!!!
I'm a member of Hand & Stone and have never, EVER, had a bad experience there. It's been about a year that I've been going and I don't believe I will stop anytime soon!! Holly is the best esthetician that I have ever been to...I HIGHLY recommend seeing her. Shannon is also the most amazing massage therapist (second to my fav Emily Stewart who relocated to Purple Pear- Battleground, WA) :) Love you Hand & Stone Staff for all that you do!!! :)
October 18, 2014
Fantastic Couples Massage
My husband and I got a couples massage here for the first time and we will be back! Both of our experiences were better than we expected and we already signed up to visit them again. Highly recommend and look forward to the facials too!
May 24, 2014
Great Place for Membership
I like this place so much that I signed myself and my husband up for memberships and we joined the gym next door! The Black Friday deals are exceptional and I am willing to drive across state lines to keep going back to this location.
December 3, 2013
My best friend gifted one of her massages to me for my birthday...and it was wonderful i had such a great experience and it was my first time getting a massage the staff was very friendly & the massage therapist I had made sure i was comfortable and let me know what she was going to do it was very relaxing..I love it!!! I actually got a membership and already have another appointment booked :)
June 24, 2013
I called to schedule a reflexology appointment and was able to get in the next day for an 80 minute session. The receptionist told me that the professional that would be handling my appointment was "the best of the best." After my session, I would have to agree. I plan to go in on a regular basis as part of my move toward wellness.--Brian
May 25, 2013
Great Experience on my first visit!
I had been given a gift card for Mother's Day and decided to book a massage last minute on a Friday. The staff was very accommodating and was able to fit me in. I had a 50 minute massage which I wish had been longer. I had such a relaxing experience I decided to book a facial the next morning. I would highly recommend to any friends or family in Vancouver.
May 19, 2013
Great times ahead.....
My experience at Hand and Stone has always been a great one. The atmosphere is very relaxing and inviting and my massages have always professional and relaxing. Staff is friendly and professional as well. Thanks to the staff for the great experiences, Michael W.
April 14, 2013
Love it here
The therapists and staff are all very friendly, their appointment times are great, even for us working folks, their rooms are set with low lights and soothing spa music so you can really drift away, and the massages are truly relaxing. You'll love it here too.
March 22, 2013
Perfect for local weather
Hot Stone Massage at our local spa Hand & Stone in Vancouver WA is so perfect for our local cold and rainy weather, you never wanna leave the place! Pampering and caring staff leaves experience of wanting to come back. - Olga H.
March 21, 2013
I have had several massages all have been great. I am to have a facial appointment soon. My only comment would be the joining membership issues. I am not fond of these type of facilities.
February 25, 2013
Hand and Stone hits a home run
Rachel at Hand and Stone is supurb. She listens and remembers the massage profile that is best for me. They have available hours in the evenings and I can usually get in on short notice , which is very important for me. Keep up the good work! SK
February 19, 2013
I would like to let everyone know that my massage experiences have been great. My massage therapist,Robert Arkills listens to what I'm wanting done. I feel he knows how to adjust to how tender I am at my appointment. I would highly recommend him to anyone wanting a great massage.
January 23, 2013
I have been there twice using different masseuses. I asked for 'hard' and 'hurt me' (the only way to drive the point home for some masseuses). They delivered. Both were very experienced (I asked for older females). I am a very tense, stressed person and my back, neck and head muscles cause me headaches. They were professional, effective, warm room, modesty, etc. When I decided to buy a year's worth (one a month)...I surprisingly found out that I can go more times as an even lower rates because of the membership. I felt it was icing on the cake!
January 21, 2013
Hand & Stone Spa
I have had a great experience at this spa. The prices are affordable and they seem to always be advertising specials to upgrade services.
January 19, 2013
I came in for a deep tissue massage. When I left I felt relaxed and not so tense. I liked the service and attention I received so much I became a member. Thank you so much!
January 16, 2013
The atmosphere at Hand and Stone is great and the monthly membership is a great deal! The staff is very friendly and the environment is very relaxing. I had a deep massage and it was the first time in a long time I could feel the benefit of the massage. I look forward to many more massages there.
December 21, 2012
After receiving an awesome massage from Ashley through a Groupon purchase, I decided to become a member and treat myself to a monthly massage. Ashley can find my "trouble spots" without me even mentioning them. The atmosphere is tranquil and relaxing.
December 8, 2012
Marrissa gave me the best massage ever. I reccomend Hand and Stone to anyone who wants a great massage. Very friendly staff.
December 8, 2012
I have had massages before, but this one was great and relaxing. Ruth listen to what I needed and worked on the areas that I needed her to.
March 16, 2012
Hot Stone massage is wonderful
I went to this Spa after purchasing a Groupon. I opted for the Hot Stone massage which is their signature service. The atmosphere is nice, quiet and clean but nothing exceptional. My massage therapist was Bridget and she was wonderful! Best massage I've had in a long time! I definitely recommend her. Agree with previous reviews, the receptionists are lacking. This spa offers a membership where you get 1 service per month for a flat rate and any additional services are "member priced". I learned about this from their brochure, not because anyone there tried to sell me a membership. I found that odd in this economy that they didn't even mention it. Even with that I would go back because the actual spa service I received was great.
December 4, 2011
Rude receptionist. Unpleasant atmosphere.
Made an appointment online and got confirmation email. When i actually got there, i was told my appointment never found in the registry. After minutes of explanations, the receptionist told me that they might have forgotten to include my confirmation. I was asked to come back again after 2 hrs. Both of the women are so rude, disrespectful and didn't even apologize for the biggest mistake they did. My very first impression of the spa itself is very unpleasant and added to that these worthless receptionist, seated there only to wipe off the chairs. They have no knowledge of customer service and they never value your time and money. guess how their massage service would be!! Awful... These losers never deserves my money! There are hundreds of Spas in Vancouver better than these a** h****s. Would never recommend this place to anyone. FYI: Don't forget to check-out their Gratuity list, they suck the crap out of you!!!
January 10, 2011
I found the service and atmosphere to be as expected, nothing more or less. but the prices were just insane. I won't go here again.
October 7, 2010
Best spa I have ever been to!!!!!!
I just had the most wonderful massage for a very nice handsome man Derik..He took away my headache that I had for about 3 days and now I feel great. I would totaly recomend this spa..
February 10, 2009
The Best Relaxing Experience ever!!!!
I was haveing an terrible day and needed to relax so I heard about Hand&Stone from a friend of mine(you know who you are) my friend told me they accept "walk ins" so I went ahead and stopped by. From the moment I walked in the door I was greeted with a smile By a young lady who introduced herself as Cecelia. She was very helpful in creating an affordable package which included a Hot stone treatment and a foot treatment. She told me what I could be looking forward to and She was right! I filled out a little form and befor you knew it I was greeted by anouther smiling face that belonged to My now favorite Massage Therapist named Terisa. She applied the perfect amount of pressure and soothed every inch of stress in my body! I loooovvveee Hand & Stone! I am now a member and will go back ever time I need to relax -and I do need this often! Honestly, I am aware of other spas in the area and have been to many but none, I mean none compare to Hand & Stone. Thank you Cecelia & Terisa for making my day.
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