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Customer Reviews for
May 7, 2017
Healing Waters is Heavenly
Healing Waters is magical. Not only is it beautiful, the staff are amazing. The best botox and facials in Wichita. Awesome! I am telling all of my friends about this great place.
February 11, 2016
They took $160 without giving services
We purchased a $160 gift card in November 26, 2010. The gift card has no expiration date on it. Today, I called and they told me that is it 2 -1/2 months expired and they will not honor it. They have it on record, when it was purchased and by whom. They even have my phone number. I have purchased many services from Healing Waters over the years and I feel that for being a long time customer and that there is no expiration date on the card (which, by Kansas statute, is required) that they should honor the $160. Instead, I was told by Carla that they are keeping my money and not honoring the card. I will definitely not be doing business with Healing Waters again and I will make sure that others know of my experience. This further cements my already soured view of giving gift cards and my view of Healing Waters.
July 29, 2013
I Can Recommend One Service & One Operator!
Well, I have only received one service at this spa and it has been the best based on the person who performs it. I am a business traveller and I luv, luv luv my pedicures by Shelley EVERYTIME I travel to Wichita. She has a great personality, takes her time to give quality service and has never kept me waiting. I can recommend her and her pedicures. The price is high but that's not under her control. They do get the latest nail colors by OPI but have no objections if you bring your own.
August 30, 2012
Highly inexperienced staff!
This spa made me realize the difference between a highly experienced RMT and an inexperienced one. Highly unprofessional and pricey treatments. Only positive thing was the view. For the price of treatments there, I could've gone to a high-end spa.
May 2, 2011
they were over 40 minutes late, tech responded she was in a "staff meeting". Most people would think that scheduled clients would come first. Because she was running way late, I was rushed through my $400 service in less than 10 minutes. I also have a huge bruise on my forehead. Was not even asked for a follow up appointment to check on the results.
Deena, I am so sorry that you had this experience. We take all complaints seriously and do our best rectify negative situations when given the opportunity. If you would be so gracious as to give us another chance, we would love to hear from you. Please contact the spa and ask for Joyce.
March 5, 2011
Best spa in the Midwest
I am an internally licensed esthetician and a massage junkie and visit spas whenever I travel to see what other spas offer. Being that this is my area of expertise, I am extremely critical and am usually disappointed. However, Healing Waters is truly the best spa I have visited in the Midwest. The staff is knowledgeable, the facility is amazing, and the services are unbeatable. I have yet to find another spa where the facials include thorough extractions and as much massage as HW does. Also, the product line is medical grade and much stronger in the percentage of active ingredients than most spas carry. My favorite services are laser hair removal for the underarms, deep tissue massage, 65 minute facial, Jessner chemical peel, & spa pedicure.
February 24, 2011
I received a gift card to the spa. I was ignored by the desk staff when I arrived, as they were all busy on the phone. Several of us waited til someone got off the phone. Would've liked to see someone greeting only.
There are no dressing rooms- you either strip in the locker area or have to do it in the toilet.
The "relaxation room" only has chairs, no chaise loungers,and the day I was there, a large party of women talked loudly the whole time. A private room for larger parties would be nice.
Almonds,dried fruit,hot tea and fruited water are available between treatments.
The aestheticians were friendly. Spa designed products were pushed during the facial.
Front desk had a hard time figuring out my charges and running my credit card.
Was OK, but was expecting a lot more.
Think I would have rather had a gift card from somewhere else.Have been to much nicer day spas.
December 28, 2010
Brazilian Wax Botched
I went to Healing Waters for a Brazilian wax. Halfway through, the technician informed me that she was having trouble getting the remainder of the hair, and was afraid that she didn't have the right kind of wax (hard wax). She informed me that the technicians had requested that the salon purchase hard wax, and the spa sort of, "never got around to it". After she tried pulling soft wax off of my already sore skin for the second time, she said it wasn't going to work and she would have to shave it instead. When I got up and looked in the mirror, I had patches of hair left in no "neat" order, it honestly looked like I had some kind of hair loss disease. I won't be back.
We are terribly sorry that you had this negative experience. For brazilians, we typically we request that your hair be ¼ inch long so that the soft wax will adhere; however, hard wax does allow the technician to get some of the shorter hairs. We do currently offer both types of wax so that the technician can judge which would be better for each client's specific needs. I assure you that we have knowledgeable professionals who would exceed your expectations. We would love to invite you back in to rectify your negative experience. Please give us a call and ask to speak with Joyce.
November 2, 2009
This was my first true "spa" experience, nothing like starting at the top. I have since gone to several others and none even come close. Amazing that in central Kansas you can find something like this. The only down side is that I live so far away. Nothing like a 35 minute drive home after total relaxation and pampering.
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Please note that this listing is offered as a consumer resource, and is not an endorsement of any particular medical spa or medical or wellness treatment. It's always a good idea to consult with your doctor or other qualified medical service professional before determining which medical spa and services may be right for you. View full disclaimer.