The place is very small and cramp. The staff was nice and courteous. The massage I had was fine, and rather unusual. However, I've never had a therapist sit on top of me to give me a back massage. Also, she was a little too talkative during the treatement. I just didn't get the experience of relaxation that I was seeking. I got a special thru San Diego SignOn and it seemed that the treatment was treated as a "run of the mill".
Dear Carmen P.,
It is our mission to exceed the expectations of each of our clients. We are very sorry to hear that we disappointed you. If for any reason we were not able to meet your expectations, please speak to us at the time of the service so that we can remedy the situation, and, if neccessary, issue you a full refund.
Possibly you are getting us confused for another Day Spa, as we have no SpaFinder client with your name on file and we have checked our database thoroughly.
Actually, the only Carmen P. we have on file came in for treatments on June 19, 2010 for a massage and facial for a special deal thru Sign On San Diego/Union Tribune. But, what we find puzzling is that the treatments Carmen P. received were on June 19, 2010 and the review written about us by Carmen P, and 5 other spas, were written on January 4, 2011 (which was 7 months later).
Additionally, the massage therapist that worked on Carmen P. back in June of 2010 no longer has any affiliation with XO Day Spa. We ended our business relationship with her in August, 2010 and the esthetician that worked with Carmen P. is now on maternity leave and remembers the experience as a positive one, and recalls Carmen P. as thoroughly enjoying her experience.
Further, our spa is very cozy. We are very proud that we are more intimate and comfortable and are not a "big box spa." But, all of our treatment rooms are actually quite large. Sorry that you felt our spa was "small and cramp."
Lastly, if you are not mistaking our spa with another, please accept our apologies for not exceeding your expectations and please let us know how you would like us to remedy the situation at his point.
Sincerely, XO Day Spa