Customer Reviews for SASSY Nail Salon & Spa (9)
September 30, 2012
Worst Mani/Pedi AND Worst Customer Service Ever!
Horrible, Horrible, Horrible. We made a 3:00 pm appt. for today - Sunday - 3 weeks ago. We walk in at 2:45 pm - say hello - not a smile or welcome or anything. I let them know I had a 3:00 pm appt. for 2 people. We were told to choose a color & were sat down to wait. I thought it would just be a few minutes since we were a little early - nope. Finally in chairs at 3:25, but no-one sent to work on us. At 3:45, I politely asked them how long it was going to be. No apology nothing, just, it will be a bit since they are overbooked. Also somehow gone down from 5 workers to 3 workers & one of them has been chatting away very loudly in her native language for 10 mins. Finally at 3:50 someone starts to work on us & then 5 mins later, she says she is going to stop because her appt. is here. I got really upset at this point. I said, I had a 3pm appt., are you serious? I have been here for over an hour and someone else just walks in and she just stopped. It was ridiculous, the woman doing my friend kept arguing that it wasn't their fault & kept screaming in her native language with the others. Nails were not filed, buffed, no cream on my hands, no massage, total of 25 mins working on my mani/pedi. Worst experience * Worst Mani/Pedi ever. Will never go back.
August 26, 2011
I should have known when I called to ask for the cross street and was asked "What, do you want to know how to get here?" that this was not the place to go. As a previous reviewer said, the hostess asked what I wanted, said sign in and went on her way. No mention of the "martini bar" which is why a went, "cuz its my birthday". The actual operator was efficient however did not speak English, and when I engaged the hostess again to inquire about the services, she quoted prices. I had to stress I wanted to know not only the price difference, but the difference in services as well. Then there were the guys who came in and out to use the restroom and flirt with the hostess, oh and the operator who had something stuck in her teeth that she spat on the floor. Right! I also overheard another patron's upset as she was leaving, as the operator she had an appointment with did not show after she waited about 30 minutes. I will never, ever, set foot in this place again. It is not at all the caliber of salon normally recommended on Spa Finder.
April 11, 2011
Although i heard this is not how is always is, i had a poor experience here. When i arrived, the receptionist had her back to the door and didnt even turn around to greet me, she simply turned her head to ask what i wanted an told me to sign in. Although i had an appointment, i still waited 2 1/2 hrs before they started my service. They blamed it on a birthday party, but they should have scheduled accordingly or tried to reschedule walk-ins. i got a massage which wasnt that great. i had to tell the masseuse to leave the room so i could undress, there was no waterfall, no relaxing music, but i could hear all of the loud rap coming from the next room for the bday party. ;-/ Then when i told the lady i wanted a full set of gel nails, she could not understand english and cut my long nails to the nub but put no tips on , and put some new gel polish on the nubs. For all of the hassle, i was not offered a discount, a drink while i was waiting or any kind of concession for my time or experience. 4 hrs later, i did not feel any more relaxed or "beautified" than when i entered.... take your gift card somewhere else. I was really looking forward to coming again since they were so close to my house. :(
January 11, 2011
Relaxing Birthday Gift.
I got a pedi, full set and a under arm wax. loved all of it. the recptionist wasn't all that warm but who is nowadays. lol. the lady who was servicing me was patient because i kept changing nail colors.
August 17, 2010
I visit this spa and it was the best spa i like and the service was excellent!!!!
July 21, 2010
Sassy is THE place to go!
I needed an emergency repair and polish change and had never been to Sassy before. What a fabulous surprise to take a bar stool seat to get my nails done. The repair was flawless and my regular manicurist had no idea I had gone elsewhere for the repair! The atmosphere of the place is unique, friendly staff and prices that are reasonable. Looking for that unusual bridal party event, check out Sassy. Looking for a relaxing girls afternoon? Sassy is THE place to go! Highly recommend this to my wedding clients and visitors to the DC area.
May 1, 2010
Love the Massages
My daughter bought be a gift cars and I used it at this spa. The prices are really good and the service is great.
January 31, 2010
I think it makes for a fantastic spa experience when you can indulge in a martini while getting a pedi. The people are very friendly and helpful.
November 17, 2009
The web site for you spa is interesting I rate spa a great spa !!!!
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