Customer Reviews for Hand & Stone Massage and Facial Spa - Exton (4)
November 30, 2014
I went into the Hand and Stone store on Black Friday for their Buy 1 get 1 free special. When I spoke to one lady she said that the free massage you receive would be the same massage as what you bought or one of lesser value. They also told me that both of my parents have a membership which means if they came in I could get the membership price.. That was complete Bullshit because I even double checked the information by later that night to confirm the offer along with the fact that both of my parents have a membership. They said yes that all the information I was told was correct but when my mom went in to buy the 3 massages (meaning we'd get the 3 free massages of the exact ones we bought) they told her that everything was correct but when she went to pay with check. The girl told her that they no longer except checks even though there was no sign stating these facts so my mom left, went to the bank, and came back only to be told that she does not have a membership and neither does my dad. Also, not only do they not have a membership but their so called Buy 1 get 1 Free means Buy 1 massage or any kind and get a 50min. Swiss massage or facial for free for the same person. After hours of back and forth my mom stupidly got the massages for original price plus 3 facials for free which we did not ask for. Only after all of this THEY DIDN'T GIVE HER A RECEIPT! This place is awful! I will definitely never be going back and they better give me my money back after all of this because I don't want anything to do this place.
September 29, 2014
Highly Recommend, member since opened
My wife and I have been a member since Hand & Stone in Exton first opened. We are both extremely happy with the therapists as well as the front desk service. The front desk does a great job of matching up therapists with the type of massage or service we are looking for and has always been polite and helpful. We both highly recommend Hand & Stone in Exton.
April 8, 2013
Poorly Managed Location
I would highly encourage everyone to not consider signing any monthly auto renew contract. The savings is not worth the aggravation of when it comes time to cancel. Management (poor at best) will wordsmith in a way to attempt to use terms of the contract to collect more money for services not rendered. this is borderline theft of service. There are better places, better management, better prices in the surrounding areas. I do give credit to the therapists that I have used and the front desk help has been great, always friendly. I still have gift cards purchased for friends and family, and will offer them the experience with a warning as mentioned regarding the contract. I will be credited the disputed amount. Take a good luck at the Better Business Bureau website. Look at the ratings by location. The F's keep piling up for ratings of this business. Not sure what is worse, dealing with a mattress warranty claim or this poorly managed franchise. Hope this helps you and educates you on making the smart decision. Good luck!
March 11, 2012
Excellent Hot Stone Massage
The staff got me in for a Hot Stone Massage within a day and Sherri (massage therapist) was GREAT!! I will be back in the future. Thank you for a great experience!
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Hand & Stone Massage and Facial Spa - Exton
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