Customer Reviews for Complexions Spa (10)
October 2, 2014
Facail and Brazilian Wax
My experience at this newer location was wonderful! I loved my facial and I like that they use an organic line. Trinia was very gentle and I will be back
June 24, 2014
I booked an appointment through them directly to honor the price for the groupon special they were offering. They made me pay for the service over the phone, which I thought was weird, but some salons require payment upfront, so I didn't think too much about it, and since you have to purchase the actual groupon in advance, it didn't seem too outlandish... That was, until I had to cancel the appointment. I canceled over a week in advance, in compliance with their cancellation policy. Since then (its been over a month) I have been leaving messages for them to contact me in regards to my $149 refund. No one has called me back, and I can't seem to get anyone on the phone when I call. I am going to have to report them to the better business bureau, and contact my credit card company to try and recall the payment. This is ridiculous.
October 3, 2013
Not a pleasant experience
I made an appointment for a mani/pedi at Complexions shortly after they moved to their location on College Avenue. I showed up and the place was literally still in boxes. They should NOT have accepted appointments for that day. The pedicure chair was covered in moving dust and boxes and was not even usable. I rescheduled for a different day and when I arrived I waited at the front desk for approximately 2 minutes while the owner browsed on the computer before greeting me. She looked up and was embarrassed to have been going on about her business without acknowledging me. I got a manicure and pedicure that day and was so tense the entire time because the staff person was not looking at my hands or feet through half of the service. She was looking at me, looking around, chatting with her friends, etc. The paint job reflected her lack of attention to detail -- so much so that she offered for me to take the bottle home to fix it on my own (what?!). I will not be returning.
August 29, 2013
Worst Waxing Experience
I just had the worst Brazilian waxing experience I could possibly imagine at this spa. I just moved back to Indianapolis and was looking for a new place to get waxed so I looked to see if there were any specials on Groupon where I found Complexions. I have never experienced as much pain getting a Brazilian as I did today. I was literally screaming and crying. I have had a number of Brazilians in the past at multiple spas and while some discomfort is to be expected, none of my previous experiences came remotely close to this one. The esthetician clearly did not know what she was doing, particularly with the hard wax. I even saw her removing the wax with tweezers. I did some research online and the amount of pain experienced during a Brazilian is directly attributable to the skill and experience of the esthetician. I insisted on leaving before she was even finished and still with wax on my skin because the pain was so intolerable. I would not recommend for anyone to go here for a Brazilian. I am currently red, irritated, swollen and bleeding. A complete nightmare of an experience.
April 10, 2013
Massage and Facial with a chemical peel
I had some services in their new location and the girl Trinia was very professional and took time with my concerns. Her massage was very relaxing and she had a great touch. I will be back.
December 20, 2011
I went to Complexions for a haircut. The stylist made me wait for 45 minutes while she finished with her previous client. Since the salon is on Mass Ave, I was paying for parking the entire time she kept me waiting. When she finally did start my haircut she did a complete dry cut, which I found interesting. After she finished the cut, she was informed her next client was there so she didn't even bother with actually styling my hair. I guess she figured the blow drying prior to the cut counted as styling. The cut was horrible. I have actually cut my bangs better than what I walked out the door with...it looked like I allowed my 3 yr old to cut my bangs. Poor service and an even worse haircut. Needless to say I will never step foot in this salon again!
As with any new employee the first 90 days is a trial period. We are so sorry that your experience was not what you would have liked. This stylist was terminated as she was not a good fit for our salon.
July 16, 2010
Nice local spa
I have been to Complexions several times over the last couple years, both for massages and for pedicures. I have always been pleased with the services that I have gotten. The spa is nice, although very small, with a quiet room where you wait for your treatment. The therapists and nail technicians have all been professional and very good at what they do. The facilities are not as plush as at some day spas, but they are comfortable and clean.
April 29, 2010
Skilled massage therapists!
I visited this spa for a 30 minute massage and had a wonderful experience! The other guest who came with me reported that his experience was wonderful as well! I will definitely be back.
November 19, 2009
The best massage I have ever had in my life
I have been to Complexions two times while traveling through Indianapolis. The service is wonderful and each time I have had a massage it has been wonderful. The massage therapist was very good at finding out what type of pressure that I needed. I will certainly be going back again.
September 10, 2009
I have had facials, pedicure, massage, and body wraps at this spa because it is so conveniently located. The only thing I'd recommend is pedicure. It is billed as a full service spa but the atmosphere makes you feel like it was a place you just go in and get out quickly. I would go back for convenience but not for relaxation.
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