Customer Reviews for Revive Salon & Day Spa (9)
December 13, 2010
I recently visited this spa and booked a pedicure and a 90 minute service which included a sugar scrub and a massage. The salon's atmosphere was clean and relaxing, however, the spa was not. Once taken upstairs for the scrub and massage, the spa was dirty and the staff were unprofessional. The therapist came to get me almost 20 minutes late, the towels used as a drape for the sugar scrub were old, tattered, and barely large enough to cover my back to my bottom. During my massage, I was not sure that the therapist knew the proper way to drape one with the sheet as I sometimes felt slightly overexposed and uncomfortable. In the middle of my massage, my therapist excused herself out of the room TWICE, leaving me thinking, this is what I am paying for?? When dressing after the service, I saw that my 90 min. service lasted just barely 60 minutes, as there are clocks in the treatment rooms,and included SEVERAL interruptions. When paying downstairs before leaving, I voiced my concerns to the receptionist who COULD HAVE CARED LESS since she told me "the service was already discounted 40 dollars since it was a special". I get massages often, and this was by far the WORST experience I have had and I would not recommend this spa.
December 9, 2010
I booked a 90 min special sugar scrub/massage. I only recieved a 60 minute service. 30 min scrub and 30 minute massage. This was my first time here so i WAS watching the clock. I was really disappointed and upon checking out voiced my concerns to the receptionist. She refused to compensate me in any way and stated, "the special already has a $40 discount." I have never left a bad review in my life, but i was so disappointed in this spa and would hate for someone else to have the same experience as I did. I even waited a month before posting this hoping that Revive would contact me to right their wrongs. They did not. Do NOT waste you time.
September 19, 2009
Just what I wanted!
I had the most relaxing massage experience at Revive. My facial used an ultrasound machine which really made my skin look amazing the next day. To top it all off I had a pedicure and a blowdry and was ready to go out for my party afterward. I just relaxed for the day which is exactly what I wanted to do.
May 31, 2009
I just wanted to express how unhappy I was with my make up that was done by Kelly. I was supposed to get my make up done at the hotel spa where I was staying. My make up artist called in sick but the manager assured me that Kelly was coming from a very reputable spa in which they refer their clients to when their spa is booked so I felt more at ease with the last minute change. Well needless to say I was so unhappy and crying and refused to pay for it. A wedding day is so important and is a very big deal I would suggest to the owners that they give proper training before anyone is allowed to work on paying guests.
We had no idea that this bride was unhappy until we saw the review. The bride never contacted Revive or gave any feed back to Revive regarding her services. The bride paid for her hair and makeup and tipped the therapist well. Good spa's like ours appreciate people talking to us if they feel there are any problems. Another frustrating component of this, is that Kelly resigned, and is no longer with our spa, so people do not need to fear that she will be providing any of their services.
September 2, 2008
Good vibe here!
I was pleasantly surprised by this smaller spa. The location is on the main drag in Palm Springs. It is located by some great restaurants and shops and has parking in the back. I got one of the best massages from Roderick and a great facial. I was so comfortable there, I even got a color and cut. Everything was great here - great service, great people. I will definitely be back!
July 9, 2008
I would definitely recommend this spa! My husband and I went to this spa for a couples massage. He had a female masseuse and I had a male masseuse. His massage was just okay, but mine was incredible. I left feeling so relaxed and pampered. From the time we walked in we were treated with excellent service. Revive day spa is located just outside of downtown, so it is an easy walk from all the action. Although Palm Springs is too far for me to travel for a massage, if I am ever in the area I would return in a heartbeat. This spa is a winner!
December 13, 2007
The Spa to Go To!
OMG! They gave me the best massage I've ever had! And the seaweed wrap made me realize that I need to make spa appointments every month. This spa has it all and they're so helpful, making sure everything is just right. I called at the last minute, won't make that mistake again, but they shifted things around and fit my friend and I in before my friend had toget on a plane. Great prices, unbelievalbe service, I don't kniow how they do it but get there before they realize their prices are much lower than they should be.
July 2, 2007
The most relaxing experience
I spent 1/2 a day at the spa with lots of different treatments. Fiji Sugar Scrub with coconut milk, Massage, Ultrasound Facial, Manicure and Pedicure, Blowdry and they even touched up my makeup at the end. I felt pampered the whole time and the price was very affordable. All the therapists were very professional and catered to my needs. The spa has a calming and therapeutic atmosphere.
April 21, 2007
My appointment to have a massage was scheduled on the same day of my visit. The receptionist who made my appointment was friendly. The masseuse was wonderful and friendly. She really went out of her way to make sure that I had a delightful experience. Their salon seemed very clean, however the spa needed a good cleaning. For exampl,e the bathroom 's floor and shower were not clean. I also noticed that other things in the spa needed dusting, such as their ceiling fans. The best thing about my visit was Eugenia, the masseuse. However I would suggest that spa owners hire professional cleaning staff to clean the spa thoroughly on a daily basis. Although Eugenia was wonderful, It is likely that I would try some other spa versus returning to this one.
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