January 17, 2012
WORST CUSTOMER SERVICE EVER!!
I'm not sure who the receptionist is, but she is HORRIBLE. I called on Sunday (the day before MLK) to see if they would be open on MLK and the receptionist told me yes, that she had appointment times at 10, 11 and 12. I told her that was great and I would call her back to confirm. I was excited that I found a salon open on a holiday. When I called back, they were closed, which was okay because I left a message expecting a phone call first thing in the morning. Evidently the receptionist had no idea what she was talking about because I tried calling all morning and the salon actually WAS closed. I had an important event last night and I was left scrambling for another salon, which was a complete disaster.
When I called this morning to see if they could do anything for me, the 2nd receptionist I encountered was RUDE AND HORRIBLE as well. She had an attitude and was not empathetic at all. All she kept repeating was "well I'm not sure why she told you that, but yesterday was MLK day, we were CLOSED". I KNOW this because I tried calling them all day. WORST customer service I ever experienced!! Will not recommend this place to ANYONE!