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Customer Reviews for Hand & Stone Massage and Facial Spa - Rice Village (3)
July 11, 2016
Sherri and Lauren are knowledgeable and professional. You won't be disappointed with their services. Microderm and peels are available. They are great at waxing with Nufree. Full body waxing is available.
March 25, 2014
Terrible experience - on my wedding day!
I booked a couples massage for my WEDDING DAY. The woman on the phone said we could do "add on's", such as foot scrub. I said yes. She said to tell them what we want when we arrive. I got a voicemail the day of the massage stating "please be ABOUT 15 minutes early to fill out paperwork". Since it was my wedding day, we were quite busy, but still arrived 10-11 minutes early, and filled out the paperwork in less than two minutes, & each added a hot stone massage & foot scrub on the paperwork. After our massages they stopped. We asked about the add ons and they were dumbfounded & went to ask the front desk about it. When they returned they said "well, since you were late, we can't do them." We replied we were 10 MINUTES EARLY for our appointment, it was our wedding day, & we'd really like the services we requested. They basically refused us service at this point & continued to remind us that we were "late". When we checked out the girl again rudely said "sorry you were late", to which I reminded her "we were 10 minutes early". She never apologized to us, & never took any responsibility for OVERBOOKING service, which was the real issue. This place was not professional and has the worst customer service. Never again.
September 15, 2013
I had a spa finder gift card and I wanted to treat my daughter and sister. While located in The Village, I had a hard time finding the location. FYI, it's in an apt building next to Zoe's. If it's your first visit, make sure that you get there EARLY; they deduct your massage time from your consultation time. I did call ahead to let them know that I was lost, but that wasn't taken into consideration. I found out at the end of my massage, that Erica had another appointment, so that was understandable. Erica was great and I plan to see her again. My daughter and sister where happy with there service as well. They have a program "reward" program similar to Massage Envy, but much better. I'm not sure if I was confused about the add-on for the program or the person explaining it was. When we all got in the car, we repeated the conversation and according to everyone else I was right in what I heard. I still bought the program for three though. I love the fact that they are open on Sunday; able to go to church 1st, have lunch, get a massage and then stroll The Village. Great treatment rooms and a friendly staff make you want to return. Just get there early; you won't be disappointed in the service!
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Hand & Stone Massage and Facial Spa - Rice Village
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