Customer Reviews for Vivani Day Spa (27)
February 8, 2014
I was very dissapointed with the Vivani Day Spa. I had an appointment scheduled one evening after work, I showed up only to find out that my appointment had been cancelled because the massage therapist was not there. No one called or notified me of the cancellation. So I made another appointment for the next day only for the spa to be closed due to weather issues. Again, I was not notified and showed up to the spa expecting to get my massage. There was a sign on the door that said they were closed due to weather. When I called two days later to express my concern the manager was not sympathetic. She did not apoligize and seemed as if I was inconveniencing her by letting her know what happened. I will be using my spa finder gift card somewhere else.
October 5, 2013
New ownership, consumer beware
For those who are looking at this spa, you must know that they are new owners who took over about a year ago. My experience with the previous owners to the new owners was night and day. My boyfriend got me the renew half day spa package which I received from the previous owners. The only positive experience about the recent experience was the whole body massage. That was where it went downhill from there. After the massage I was led into the facial room to get the facial. It was SO disappointing because the jack of all trades young and inexperienced owner has no facial experience. Her expertise is with hair. Oh I forgot to say that they forgot to change out the sheets so you can imagine my horror when I pulled back the sheets and saw dirt and debris. They changed the sheets and then I received the most pathetic facial ever...no massage just steam in my face with paste Then on to lunch, if you can call it a lunch. It was a salad- NOTHING else but a pathetic salad and cheap wine. Then on to the mani pedi- in my packet I was supposed to get shellac- the jack of all trades owner said they can do it for $10 extra. I received the basic mani/pedi. It lasted 6 hours then it peeled off the entire nail. NEVER will I return
I remember this lady she was having a bad day , her and her boyfriend had been in a argument . She came in with an attitude and nothing could please her. Sorry sometimes you have women like this and no matter what you no nothing can please them. Management.
September 10, 2013
We decided last minute that we wanted to go get Pedicures, so Sat morning just as they opened I called for two appts together, they didn't have them but offered to do them back to back. Since my boyfriend had never been I wanted to do them together about 30 mins later they called me back and said they could do them together. The staff was very pleasant and friendly. They took extra care since it was my boyfriends visit experience and has very sensitive feet. Pedicure seating is a really cute and unique idea just not ideal for comfort, the backs don't lean and make you sit pretty straight or try to prop up on pillows. Overall it was a great experience and we will be going back.
June 26, 2013
What an amazing day!!!
I went to have a day of pampering and that is what I got. I felt well taken care of. The whole staff made sure I was comfortable. The little mascot even made sure I was happy. This atmosphere is very family oriented which is so refreshing that I wasn't treated like a number or a warm body. Everyone was very knowledgeable about products and serves they offer. The massage was amazing and relaxing. The facial was awesome my face looked and felt young again. I also received a mani and pedi. The pedi was done in a copper bowl with stones with a massage on my legs. The color choices for my nails were great they had the right color that looks great with my skin tone. I upgrade to shellac on mani. She also fixed my cuticles. Could not ask for a better time... Oh did say they gave me Chocolates and wine . I already set up my hair appt. for next week. Thank you Vivani Day Spa!!!!! Thank you!!
May 14, 2013
Gift Card wanted to be pampered
Got there early sent to relaxation room, could relax noisy and people kept bothering you. Pedicure seat very uncomfortable, no help getting up or down from the bench. maincure was not complete no lotion, no massage of any kind, no hot towels...no polish worth chosing from so they could sell you the Slack crap. Riuned my toe nails and finger nails when it came off. Small child setting in mothers lap or grandmothers lap very annoying. they ran out of polish remover so had to wait for someone to go and get some. Cost me $77.00 for manicure and pedicure. Even tho I had a $50.00 gift card it wasn't worth it. Will not recommend nor will I go back.
January 1, 2011
Not worth the money
I searched and searched for the best deal for the most services. I wanted to use the 4 SPA FINDER gift cards that I had. The Vivani spa was the best deal for the buck. I call to book and I find out that their prices were just being change, but that since I called while the old prices were still online those prices would be honored. The picture with the 2 seats is the pedicure station, it is nice..just to not look up..the ceiling is an office building tile/ they bring in a Homedics plug in machine for the pedicure. The result of the pedicure was good, but for the manicure you are asked to walk to a restroom to rise your hands..I did not want to wash my hands, want to be pampered. Again the end result was nice. Sitting in the waiting/relaxation room..could not relax. An employee walking up and down the hall in flip flops did not allow a setting I was looking for. The Facial was very professional. The massage was very light, and was 8 minutes short of the hour I paid for. Maybe because it was closing time. At check out the last of the gift cards would not scan and I get "talked to " by the manager about that...then it works. Also the front desk had to ask the manager abou the "pricing issue" I had cleared at booking.
August 31, 2010
I woke up with a very tensed shoulder and back, needing an immediate massage. I called prior to them opening and someone was there. They called me back and told me that they can have someone there in an hour to do my massage. The person did a great job doing deep tissue massage, locating all the proper points and releasing the tension. I left feeling revived. On the verge of leaving, they were able to fit in an eyebrow waxing. I got a complimentary hairwash as some of the wax accidently dropped into a small portion of my hair. I booked an appointment for low lighting from one of the hair stylist there. I loved the atmosphere--very friendly and relaxing. Something worth while to go back to.
May 4, 2010
I came for a message and everything went very well. So well in fact that I added a facial because the staff really knew what they were doing.
February 9, 2010
My husband gifted the Vivani Essential Spa package to myself my mom and his mother for Christmas. My mother and I visited today and left feeling fabulous. From the moment we walked in we recieved immediate personal service. We were greeted by name, clearly they were expecting us and were prepared for our visit. Each of our services were coordinated and timed perfectly. Kathy's 30 minute facial was just a sampling of what she really has to offer. Just long enough to know that returning to see her is a must. Lisa's peddi was a joy. She is a well spoken, well read , intelegent and insightful young woman. It was a pleasure to speak with such a lovely young lady. Angie's manni was delightful, not the painful experiance I've had elsewhere. My short stubby nails look great and no doubt with regular visits to see Angie will grow out to be lovely. Judy's massage was devine. She did a brief consult with me making sure to customize my massage according to any special needs or health issues I may have had. Naturally of coarse when it was over I wanted more. Yet another reason to return. And I will most definately be returning. Before leaving today I purchased a 90 minute facial with Kathy. I will likely purchase at least one or more of Vivani's endless list of standard and alternative services at each of my visits. My sisters birthday is quickly approaching and I intend to introduce her to the oasis that is Vivani. Gentlemen Valentines day is just around the corner. a day at Vivani is sure to be a big hit. After discovering Vivani, in the words of Tina Fey; "I want to go there." Again and again and again. :)
October 20, 2009
The spa apparently does not honor it's posted hours of operation. I drove across town in rush-hour traffic to check out this spa and book a day of pampering to find that before 6:00 on a Tuesday they were gone for the day. Call first, so they don't waste your time too.
October 4, 2009
Perfect place for the Every Day Diva!
I received a SF GC, and chose Vivani simply because the prices were reasonable and it is in my area. Wow...what a great place! I have had many massages, but Angelique's was top of the line. I have been mistaken in believing that the firmer the pressure, the better the massage. I usually come away feeling sore and wondering why I did that to myself. Angelique found the spots that needed attention, and she worked out the stress without leaving me sore or bruised...only completely relaxed. Then came Kathy with her excellent advice for my now 40 year old skin. Ladies, she did not try to sell me over priced products or treatments. She told me what problems I have, how I can correct them, asked me what products I use, and gave me suggestions that are in my budget. How refreshing! Then we moved to Angela for the mani/pedi. What a sweet, sweet lady. I know you will understand when I say, it is nice to be able to have a conversation with the person working on your toes. Vivani does not use the standard Pedicure Chairs, rather small tubs that can be sanitized well. But after Angelique's massage, who needs a beating on the back? Angela provides personal, hands on attention to your feet and hands. She spends time massaging your feet during the scrub, not just rubbing the scrub on...it makes a big difference! Joyce was at the front desk, and I could have talked to her all day...what a precious soul. Overall, this is not your 'SNOOTY SPA". It is elegant, but your aren't afraid you are going to knock something over and spend a year's salary to replace it. The staff is warm, receptive, and knowledgable. I am a single mom, and spa time is a luxury for me. This place offers more bang for your buck than any other place I have visited. Larger ladies...I wear a size 22, and often worry about the robes not fitting or the equipment not being comfortable. The robes here are a little snug, but with the underwrap they provide (plenty big), there is no worries about modesty. The tables and chairs were very comfortable. First time spa goers...there is nothing intimidiating about this spa or the staff. The people I met all truly appreciate you, and sincerely want you to have the best experience possible. I highly recommend this spa, and I will be back...soon!
April 8, 2009
I Love Vivani!
Vivani Day Spa staff were always friendly and courteous. The facilities are kept nice and clean every time I go in. I love going there. I feel like a apart of the family. I also love that you are able to purchase products used by the staff to keep up treatments at home in between visits.
March 23, 2009
My treat to myself
A trip to the Vivani Day Spa nurtures your mind, body and soul. The staff is wonderful! I have been going to Vivani for a couple of years now and I must say it is my favorite spa. Miss Kathy is the best. She takes a lot of pride in her works and I can see the difference in my skin. I recommend Vivani to all my friends and family.
March 3, 2009
Best Facial and Hair Always
Karen has been doing my hair for years. She is Great! Always up on the newest styles. Kathy does the Best facials. I have been having trouble with "adult acne" and rocecia. With her help my skin looks amazing. She has also been doing treatments for "sun spots" which I had alot of. After the 1st treatment you could tell a big difference, they had lightened up alot. Now 4 treatments later, they are less than half. Last week stopped by and got a free 5 minute chair massage with Judy. Wow, can't imagine what a full body massage must feel like. I also love the atmosphere, very relaxing and the staff is super, always making sure you are comfortable and have what you need.
March 2, 2009
I have been to many different places to get deep tissure massages. This was the best massage I have gotten yet! I will definitely be going back. Judy was a great masage therapist and made it a warm, comfortable environment in the room. I loved it.
February 24, 2009
This was an amazing experience! I have never been to a spa before and i was nervous at first because I didn't know what to expect but I had nothing to worry about!!! The staff was so nice and extremely helpful. They made me feel so relaxed and important. The service was unbelievable. I LOVED my facial! When my fiance told me what my packaged consisted of i was really excited about the facial. Kathy was extremely knowledgeable and considerate. I thought somebody was just going to throw a mask on me and let me lay there for 30 minutes! So i was really happy when Kathy came in and talked to me and answered all my questions and more. She knew what was wrong with my skin and told me everything she was going to do to make my skin look and feel great! I was also given lunch with my package and it was so good! I honestly can not wait to go back! they offer so much!
February 23, 2009
One of the best massages I've ever had. I did a deep tissue massage with Anjelica. I would highly recommend her, and I will definitely go back. The atmosphere is relaxing and the staff is very friendly.
January 26, 2009
I went to this spa after reading some of their reviews online. I initially thought some of the ratings was a little over the top. But much to my suprise they really live up to their reviews. The staff was awsome. I received two spa finder certificates and wanted to make sure to use them wisely. From my 1st phone call Ms. Joyce was very helpful in helping me find the right facial treatment for me. She went as far as to recommend a custom package that allowed me to take advantage of several services that really benefited me. They have wonderful Spa packages already available, but to have her take the time to listen to me and my needs made me feel important. I was on the phone for quite sometime with her but she was very patient. Upon my visit a week ago she remembered our conversation and the staff seemed to be anxiously awaiting my visit. The facial from Kim was wonderful and caring. Angie and Lisa made by hands and feet feel wonderful. They are a very caring group of ladies that cared about providing me with a wonderful experience. Anjeclica was my massage therapist. She is very knowledgeable. She took time out to do a consult with me about my massage. She found knots that I didn't know where there. She made suggestions as to what I could do to help relieve some of my back pains. Each of the staff members checked on me throughout my visit to see if I needed anything. I had a special day and it was well worth the time and money spent.!!!!! Can't wait to go back
December 15, 2008
Best Facial I have ever had!
# User Rating: 5 out of 5 stars by Michelle C 12/15/2008 I had the most wonderful experience at Vivani Day Spa. Less than a week ago, I went in for my first Signature Facial with Kathy. The friendly staff treats you like family. Kathy, with experience beyond any other estitician I have ever been to, is honest and helpful. She really gets pleasure from seeing her clients skin improve. By far, the best facial I have ever received. A noticeable difference after my first visit. Other spas will tell you that you 'need to buy this product or that product' without knowing how it will react to your skin type. Kathy makes recommendations but asked me to follow up with her the week after my first appointment to make sure what I was using was right for me. If the products I was using were not best for me, she would be happy to help me find another product that does. Amazing. I will be back soon!
June 1, 2008
I loved my visit to this spa. The atmosphere is so calm and relaxing, and the staff are very friendly and helpful. All the products used were top of the line and very effective. I will definitely be visiting this spa again soon. Oh yeah - and the prices are very reasonable too.
May 16, 2008
I love this place...you will too!
I found Vivani when passing by one day, I initially went there because they were very close to my home and now I won't go anywhere else. I was pregnant the first time I went there for a massage and they did such a wonderful job.....I was completely relaxed from the moment I walked in until the moment I left. During my pregnancy they worked around my schedule and growing belly to make sure that I got the best massage possible given my condition and even called to see how I was doing after the birth when I experienced some complications. Every time I have called them they are happy to hear from me and know me by name even from the first visit. Joyce is a doll and very good to all the clients, Angie rocks when it comes to eyebrows and making your feet feel like they are in heaven, and all the RMT's are top notch at their job. If you are looking for a facial then Kathy is your girl....I had a very important client presentation and went in to try and fix my breakouts that had started with some medication I am taking. She cleared my skin up in less than an hour without leaving my face red or peeling. I have at times paid more than $200 for a facial at the top spas and they don't even compare to the fab job that Kathy did at a fraction of the cost!! If you are in a hurry or want to spend all day......Vivani is there to cater to your needs, make you feel relaxed and comfy, and make you smoke'n hot by the time you walk back out.
February 21, 2008
I Love This Place!!!
I got a SpaFinder gift certificate last year for Christmas and decided to have a "girls day out" with my mother. We both had pedicures and very much enjoyed the experience. I have since become a pedicure addict. I absolutely melt into the warm soothing waters and let the world slide by for this one hour of bliss. The foot and leg massage is wonderful as well and although I have been to many other places, it's hard to find someone as through and skilled as the staff at Vivani (particularly Ms. Angie). The atmosphere is like a cozy oasis. I truly feel at home while I'm here!!! Everyone I have met has been warm and friendly. In addition to my regularly scheduled pedicures, I have also taken advantage of Vivani's other services such as the facial and body massage. These too, were great and performed by caring and skilled staff members. Vivani offers a variety of other attractive services which I fully intend on experiencing in future visits.
January 28, 2008
I am now addicted to this spa! I received a gift certificate to this spa from an out of town friend and made an appointment not knowing what I was getting myself in to. First appointment I scheduled was for an eyebrow wax. Easy appointment and safe enough to test out the facility before blowing my entire gift certificate on appointments prior to checking the place out. This was the best eyebrow waxing I have EVER had in my life. I am prone to red irritated skin after waxing but I left looking and feeling fabulous! Kathy, the facialist, knows her stuff! She is so sweet and caring and truly concerned about teaching other about proper skincare. Then I knew how I wanted to spend my gift certificare, so I immediately scheduled an appointment for a facial with Kathy. This was the most relaxing and informative facial I have ever experienced! Kathy provided product samples for me so I didn't feel suckered into buying everything on the spot not knowing if I'd like them at home. Now I am addicted! I have been back nearly every week for either a treatment or just to stop in and buy products. The front desk is very warm and welcoming. I truly enjoy visiting with Joyce every time I stop by. Kathy and Joyce are the best elements in my positive experience at Vivani Day Spa! I am in love with both of these wonderful ladies!
December 4, 2007
Exceptional Customer Service
I have visited many spas over the years. Vivani Spa is a hidden jewel in the D/FW area. The front desk person who scheduled my appointments was accommodating and knew the answer to all the questions I had regarding spa treatments. I was greeted with warm smiles & promptly seated in a quite peaceful atmosphere to fill out paperwork. The massage therapist had golden hands, dealing with my sore and tight muscles. My facialist was knowledgable and forthcoming when describing my skin issues. My facial was relaxing and I could see and feel the differance in my skin immediately. After my facial I was ushered into the pedicure/manicure area. I was surprised to find it private, relaxing, and unusual. The nail techs were congenial and soothing. I would recommend Vivani Spa to anyone interested in receiving spa treatments in a calming, soothing, atmosphere. Everyone that I came in contact with was helpful and pleasant. Kudoos to the owners of Vivani for hiring such a caring staff.
August 8, 2007
Not going back
I went to Vivani for a facial and a haircut. The star is for the facial as that was a wonderful experience. Unfortunately, after everything else I'm too uncomfortable to return and there's plenty of spas out there with great facialists minus the poor service. After the facial I received a HORRIBLE haircut. The girl did not appear to have the proper skills and training as she was cutting my hair and it was certainly reflected in the final product. She also curled my hair at the end after I specifically said not to, because it hid the mistakes until later. My hair is about an inch longer on one side than the other with little tufts of hair hanging below my hairline. I've been wearing a ponytail since. When I called about setting up a correction appointment, I got the answering machine. My phone call was not returned for 24 hours and they left me a message. I called back an hour later and got the answering machine again (but did not leave a message). Waited another hour and left a message then. Finally got a phone call four hours later from Kathy. She had a rude accusatory tone with me on the phone. She insinuated that I should not get a correction because she couldn't find my appointment on the books and therefore she shouldn't have to provide a free correction as I don't exist. I had to recount my entire afternoon at the spa to prove I was, in fact, there for a hair appointment. She did not seem apologetic at all for my bad experience and was defensive of her hairstylist. I decided afterwards to cancel the corrective appointment and go elsewhere as Kathy's unprofessional and poor attitude with me on the phone to handle a matter that was her hairstylist's fault, not mine, made me too uncomfortable to return. I left a message telling them that, and once again, no return call and no apology. A spa as only as good as its weakest link. Between the hairstylist and Kathy, Vivani is unacceptable in my book. I would not recommend this spa to anyone.
January 6, 2007
i went to Vivani Day Spa on the recomdation of Spa finder.com and I am so glad I did. The review was so helpful and so right. My facial was absolutely wonderful, so unlike any facial I had ever had befor. I felt like I was the most important person there. The staff was wonderful and so friendly.
November 17, 2006
The best facial ever!!!!
I have many facials from all over the U.S but this one from Vivani is by far the best ever. The facialist Bobbie is absolutely wonderful. I felt like she put her heart and soul into my facial. She almost gives a full body massage in her facials, she massages your feet and hands too. I recomend Bobbie and Vivani Day Spa to everyone and anyone. Do yourself a favor and go see her, and tell your friends!!!
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