March 16, 2010
Don't waste your money
I booked the offer "New Year, New You" in January and came on Saturday 13th March with my mum. The whole day was very dis-satisfying, as such I would like to write a review about the experience. Spa days are supposed to be about a relaxing environment, but this is where we felt badly let down.
When we arrived, we headed to the changing rooms and were surprised to find that we had to share a locker, a small locker, between us. Given that people at a spa get fully changed out of their clothes, the locker space was inadequate. I'm not sure sure if this was a special feature of the 2 for 1 deal, but frankly it's ridiculous.
Both of the towels which were provided were very old , one was fraying very badly and I was able to get this changed quite easily, but I was then informed that if we wanted any more towels we would have to pay for them, we would have been better off bringing our own. We headed to the swimming pool and managed to get a bed but as the loungers do not have cushions we were lucky that we had a treatment early otherwise the painful slat marks would have been much deeper.
Our first appointment was for the body massage; my treatment was not great, particularly because I could clearly hear the conversation taking place in the room next door, not good. My mum had not even been so lucky, her room was cold, the oils were cold, the girl doing the treatment had left her for 10 minutes to get ready before returning which cut her treatment time to 15 minutes instead of the 25 minutes it was supposed to be; she was very unhappy.
Next treatment was a facial, another bad experience. On meeting the therapists my mum and I were told we would be in a room together, I was not entirely happy with this as my experience of regular facials are of being totally relaxed in a calm, quiet environment and not hearing 2 therapists moving around or doing consultations. Sadly there was no consultation given to either of us. The room in which the 'facial' took place was near the stairs lots of coming and going with talking and laughter, it very noisy indeed which was not conducive to a relaxing facial, very disappointing indeed.
I had booked us in for a ESPA mature facial, not to sure on some the products that were used but we both left with a head of hair full of thick greasy oil and red faces .
After lunch (when we were very deliberately told to pick two courses and then had to pay for the 'additional course') and a quick dip in the pool we both decided to get dressed so we could have our manicure and pedicures done without smudging when getting dressed as there seemed no point in staying once these were done. The facilities in the changing rooms left much to be desired for a 'SPA' : no shampoo, no conditioner, no cleanser, no moisturiser, infact nothing that you would expect to find when going to a 'SPA'.
On waiting for our mini pedicure we looked for a colour, the selection was very limited as most of them appeared to be missing from the stand . In the end we had to settle for a colour which was not what we wanted - again, just as with the towel, shampoo, conditioner, cleanser, etc, we should of brought our own. The mini pedicure actually turned out to be a quick file and paint in half the allotted time (15 mins instead of 30 mins ). There was no foot spa, no cuticle work, no scrub, no moisturiser (basics for any such treatment and basics on the NVQ beauty course for this treatment) - just a file and paint. The manicure wasn't any better, exactly the same but with the added bonus of the polish bubbling when dry: it seems that the colours that are there are quite old. Finally, it has also chipped within in 2 days for both of us !!
I hope you can sense my deep dissatisfaction with both the facilities and the treatments on offer. I appreciate that things can and do go wrong, but this was amateurish at best. The facilities were disappointing from the threadbare towels to the mini-locker and noisy rooms. The treatments were poorly executed, missing basic elements, and none of them were for the full allotted time. Not sure whether this is just part of the experience at Clarice House or if this was and exceptional day but I will not be returning and I would advise you not to go.