Customer Reviews for Hand & Stone Massage and Facial Spa - Wayne (2)
January 7, 2017
Horrible Client Service
Horrible client service. My appointments kept getting cancelled. Weekend appointments are hard to get so I could never get a reschedule the same weekend. I got behind on the massages and finally just gave up. Asked the manager (not current manager) to cancel my account. She begged me to just FREEZE the account. I obliged. But they never tell you that it will automatically start charging again after 3 months. When I contacted them, a new EVEN WORSE manager (Stephanie) is now there. She loves to get you. I asked to have the money refunded and she said she CAN'T. Well, they had done it before so they CAN but they don't WANT to. So I cancelled my account. Here's where they get you one last time. You HAVE to pay for one more service before you can cancel because you have to give 30 days notice. Funny, I didn't have to wait 30 days to sign up. The massages are sub par. If you do find a decent one, they will leave soon. The manager, Stephanie, is unethical.
February 26, 2016
This spa was one of the most peaceful spas that I have been to in the area, I not only had a relaxing evening but feel like my money was spent right. The membership is not pricey and I feel like they go above and beyond from the front desk to there therapist. Thanks guys!!
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Hand & Stone Massage and Facial Spa - Wayne
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