Frequently Asked Questions

Multi-Use Cards

The card is available presently at www.spafinder.com. To find merchants who accept it, please look for the "ACCEPTS MULTI-USE CARDS" check when you search Spafinder listings at www.spafinder.com/search

For instance if it states 12/26, it means you can use the card until December 2026. The number reflects Month and Year. We are working towards updating this information for our customers on their E-gift card receipts.

Spafinder’s new multi-use card provides:

  • Easy use of the card at all of your favorite Spafinder locations.
  • You can use this card at more than one location, if there are any funds left on the card. Keep the card after your service to use the remaining funds, if any, towards other services.
  • Use it at partner locations! Simply view the partner location and look for the new multi-use card logo and visit the partner location today! Manis-pedis, massages, haircuts, detoxes and more.

No worries! These cards are also still accepted at Partner locations.

This card is multi-use and should be returned to you if there is any balance left on the card. Keep the card after your service. If there are any funds left, you can use the remaining funds towards another service.

Please indicate at the facility you are visiting that you have two cards. If the cost of service is greater than the single-use card, we recommend you use it fully there and then charge the rest on the multi-use card.

To find merchants who accept it, please look for the "ACCEPTS MULTI-USE CARDS" check when you search Spafinder listings at www.spafinder.com/search

Spafinder Gift Certificates and Cards

To search for locations accepting Spafinder Gift Certificates/Cards by city, state or zip code, visit spafinder.com. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Gift Cards" icon near the name of the location.

Spafinder Certificates/Cards hold a live value once purchased and can be redeemed by the participating location of your choice. Please always present your Spafinder Gift Certificate/Card upon arrival to your appointment.

Spafinder Gift Certificates/Cards do not expire nor will their value depreciate over time.

Spafinder Gift Certificates/Cards are for one-time use. If the value of the gift certificate/card exceeds the cost of services, some locations are able to issue a store credit for the remaining balance.

Where a location is unable to issue a store credit, the Spafinder Gift Certificates/Cards may be exchanged for cards of smaller denominations suitable for one-time use.

The description of the particular location on this website may provide whether the location can issue store credit but we recommend checking with the location to determine whether it can issue store credit if this is important to your card use.

Spafinder Certificates/Cards can only be used at locations listed on spafinder.com. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Gift Cards" icon near the location name. Unfortunately, if a spa or wellness facility is not listed on the Spafinder website to accept our certificates/cards, we cannot expect it to participate.

There are certain wellness locations listed on spafinder.com that do not accept Spafinder Gift Certificates/Cards. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Gift Cards" icon near the location name. Businesses listed with this notation should adhere to our policy and accept Spafinder Gift Certificates/Cards. Please contact Spafinder's corporate customer service at 1-866-569-0449, or email customerservice@spafinder.com to file this complaint, and we will work with you to find a resolution to the issue.

Our gift certificates/cards are no longer printed with expiration dates (a policy that was enacted in 2006), so if you are holding a gift certificate/card with an expiration date, please contact our corporate customer service line at 1-866-569-0449, or email customerservice@spafinder.com in order to learn more about your gift certificate/card’s value.

A valid Spafinder Gift Certificate/Card may be used by the holder regardless of the name on the entity, as our certificates/cards are transferable.

Spafinder Gift Certificates and CardsPurchasing a Spafinder Gift Certificate/Card OnlineSpafinder Gift Certificates and Cards

The credit card entered at the time of purchase is charged immediately after the order is approved.

Many different factors can lead to a rejected or reviewed online order. If your order is not approved immediately, please submit a request by going to our Contact Us page (https://myspafinder.spagiftcards.com/pages/contact) or call at 1-844-489-3508, so we may assess the reason and help you with your order processing.

Spafinder Gift Certificates/Cards are treated as cash and are therefore non-refundable.

E-Gift Cards are typically delivered within 24 hours of the time of purchase during normal business hours of standard business days. Standard business days are Monday through Friday, excluding holidays. If the intended recipient does not receive their Gift Card in the standard business timeframe above, please contact our support team at 1-844-489-3508 or by going to our Contact Us page and submitting a request.

Unfortunately, our gift certificate/card orders cannot be re-formatted from one version to another once already processed or shipped.

Printing or Emailing a Spafinder Instant Gift Certificate

Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.

A Spafinder Instant Gift Certificate/Card may be printed as many times as desired, but it may be used only once.

Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.

Promotions

All valid promotional codes will be applicable to both classic/shipped Spafinder Gift Certificates/Cards and Spafinder Instant Gift Certificates/Cards, unless otherwise indicated on the promotional terms and conditions.

Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.

You are able to use your gift certificate/card for special promotions, products or services at some locations but not at all locations; we recommend checking with the location before making any appointments or reservations if you wish to use your card to purchase special promotions, products or services.

Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.

Customer Service/Contacting Spafinder

We are unable to change the gift certificate/card amount or face-value once the transaction is complete.

We are unable to change the gift certificate/card amount or face-value once the transaction is complete.

Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.

To access your online account, visit the spafinder.com homepage and click on "MY ACCOUNT" at the very top of the website. Please enter your email and password to access your user account.

Spafinder Gift Cards can be purchased at various retail outlets in multiple denominations.

There are some wellness locations listed on Spafinder.com that do not accept Spafinder Gift Certificate/Cards. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Wellness Gift Cards" icon near the location name. Businesses with this icon should adhere to our policy and accept Spafinder Gift Certificates/Cards. Please contact corporate customer service at 1-866-569-0449 or email customerservice@Spafinder.com should you have questions.

Spafinder's customer service team is available from 7:00 am to 11:00pm EST at 1(844) 213-7106. Inquiries that require escalated research are handled by our corporate office, at 1-866-569-0449, Monday – Friday, from 9 a.m. – 6 p.m. EST, and also by emailing customerservice@spafinder.com. Email inquiries sent outside of that timeframe are answered over the next business day.

Other

Please check with the individual location at the time you make a reservation, as this is a decision made by partnering properties at their own discretion.

While Spafinder and SpaWish are partner companies, they are separate brands that are not interchangeable for the time being.

Using your Happy Lady, Happy Bride or Happy Beauty Card for services at participating Spafinder locations is easy! 

  1. Visit https://myspafinder.spagiftcards.com/category/eGift-Cards to redeem your Happy Lady, Happy Bride or Happy Beauty
  2. Choose any dollar amount between $25 – $500 USD, add to cart and proceed to checkout
  3. Under Billing Information, select Pay with Credit Card and provide required information: Billing Address, Happy Card Gift Card Number, CVV2 and Expiration Date (MM/YY) to complete your purchase.

For balance inquiry or customer service, call: 855-606-3494stomer service, call: 855-606-3494