FAQs

Multi-Use Card

Where is the Multi-Use card available?
As of June 17, the Multi-Use card is available for purchase at these select retailers. The card is available presently at www.spafinder.com.
What does the expiration date on the gift certificate reflect?
For instance if it states 12/26, it means you can use the card until December 2026. The number reflects Month and Year. We are working towards updating this information for our customers on their E-gift card receipts.
What are the benefits of the Multi-Use card?
Spafinder’s new multi-use card provides:
  • Easy use of the card at all of your favorite Spafinder locations.
  • You can use this card at more than one location, if there are any funds left on the card. Keep the card after your service to use the remaining funds, if any, towards other services.
  • Use it at partner locations! Simply view the partner location and look for the new multi-use card logo and visit the partner location today! Manis-pedis, massages, haircuts, detoxes and more.
What if I have an older Spafinder card?
No worries! These cards are also still accepted at Partner locations.
What’s different about this new card?
This new card is multi-use and should be returned to you if there is any balance left on the card. Keep the card after your service. If there are any funds left, you can use the remaining funds towards another service.
How do I check my balance on either one of these cards?
What happens if I have two cards?
Please indicate at the facility you are visiting that you have two cards. If the cost of service is greater than the single-use card, we recommend you use it fully there and then charge the rest on the multi-use card.
How will I know the location accepts a multi-use card?
On our site, you will see the logo on the location listing. Please look for it before you visit.
Spafinder Gift Certificates and Cards

Where can I use a Spafinder Gift Certificate/Card?
To search for locations accepting Spafinder Gift Certificates/Cards by city, state or zip code, visit spafinder.com. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Gift Cards" icon near the name of the location.
How do I redeem a Spafinder Gift Certificate/Card?
Spafinder Certificates/Cards hold a live value once purchased and can be redeemed by the participating location of your choice. Please always present your Spafinder Gift Certificate/Card upon arrival to your appointment.
Do Spafinder Gift Certificates/Cards expire or lose value over time?
Spafinder Gift Certificates/Cards do not expire nor will their value depreciate over time.
Can Spafinder Gift Certificates/Cards be used more than once?
Spafinder Gift Certificates/Cards are for one-time use. If the value of the gift certificate/card exceeds the cost of services, some locations are able to issue a store credit for the remaining balance. Where a location is unable to issue a store credit, the Spafinder Gift Certificates/Cards may be exchanged for cards of smaller denominations suitable for one-time use. The description of the particular location on this website may provide whether the location can issue store credit but we recommend checking with the location to determine whether it can issue store credit if this is important to your card use.
Can I redeem my Spafinder Gift Certificate/Card at a location that is not listed on spafinder.com?
Spafinder Certificates/Cards can only be used at locations listed on spafinder.com. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Gift Cards" icon near the location name. Unfortunately, if a spa or wellness facility is not listed on the Spafinder website to accept our certificates/cards, we cannot expect it to participate.
What if the location I found on spafinder.com would not accept my Spafinder Gift Certificate/Card?
There are certain wellness locations listed on spafinder.com that do not accept Spafinder Gift Certificates/Cards. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Gift Cards" icon near the location name. Businesses listed with this notation should adhere to our policy and accept Spafinder Gift Certificates/Cards. Please contact Spafinder's corporate customer service at 1-866-569-0449, or email customerservice@spafinder.com to file this complaint, and we will work with you to find a resolution to the issue.
Can I still use a Spafinder Gift Certificate/Card with an expiration date that has passed?
Our gift certificates/cards are no longer printed with expiration dates (a policy that was enacted in 2006), so if you are holding a gift certificate/card with an expiration date, please contact our corporate customer service line at 1-866-569-0449, or email customerservice@spafinder.com in order to learn more about your gift certificate/card’s value.
I was given a Spafinder Gift Certificate/Card, but it has another person's name on it. Am I still able to use it?
A valid Spafinder Gift Certificate/Card may be used by the holder regardless of the name on the entity, as our certificates/cards are transferable.
Purchasing a Spafinder Gift Certificate/Card Online

If I purchased a Spafinder Gift Certificate/Card that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
The credit card entered at the time of purchase is charged immediately after the order is approved.
I attempted to place an order online but my order was rejected. What should I do?
Many different factors can lead to a rejected or reviewed online order. If your order is not approved immediately, please submit a request by going to our Contact Us page (https://myspafinder.spagiftcards.com/pages/contact) or call at 1-844-489-3508, so we may assess the reason and help you with your order processing.
Can refunds be issued for Spafinder Gift Certificates/Cards?
Spafinder Gift Certificates/Cards are treated as cash and are therefore non-refundable.
How can I track a Spafinder Gift Certificate/Card after purchase?
If the intended recipient does not receive their Gift Card, please contact support at 1-844-489-3508 or by going to our Contact Us page and submitting a request.
Can I change my order from a classic Spafinder Gift Certificate/Card to a Spafinder Instant Gift Certificate/Card after I have made my purchase?
Unfortunately, our gift certificate/card orders cannot be re-formatted from one version to another once already processed or shipped.
Printing or Emailing a Spafinder Instant Gift Certificate

I sent a Spafinder eGift Card to the wrong email address. Can this be corrected?
Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.
If I lost my Spafinder Instant Gift Certificate/Card before gifting it, can the certificate/card be printed again?
A Spafinder Instant Gift Certificate/Card may be printed as many times as desired, but it may be used only once.
How can I confirm the email address of the gift recipient where my Spafinder Instant Gift Certificate/Card was delivered or re-send to a different email?
Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.
Promotions

Will promotional codes work with the printable or email options?
All valid promotional codes will be applicable to both classic/shipped Spafinder Gift Certificates/Cards and Spafinder Instant Gift Certificates/Cards, unless otherwise indicated on the promotional terms and conditions.
My promotional code was not applied to the total charges in my order. Can my discount be applied?
Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.
Can I use my Spafinder Gift Certificate/Card at a location for a special promotion or deal advertised through the location?
You are able to use your gift certificate/card for special promotions, products or services at some locations but not at all locations; we recommend checking with the location before making any appointments or reservations if you wish to use your card to purchase special promotions, products or services.
Can promotional codes be combined?
Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.
Customer Service/Contacting Spafinder

Can I change the amount on the Spafinder Gift Certificate/Card that I just purchased?
We are unable to change the gift certificate/card amount or face-value once the transaction is complete.
If my package was lost by USPS or FedEx, can my Spafinder Gift Certificate/Card be re-issued?
Please contact customer support by going to our Contact Us page or call 1(844) 489-3508.
How do I access my user account?
To access your online account, visit the spafinder.com homepage and click on "MY ACCOUNT" at the very top of the website. Please enter your email and password to access your user account.
Where can I purchase Spafinder Gift Cards and in what denominations?
Spafinder Gift Cards can be purchased at various retail outlets in multiple denominations.
I visited a location that is listed on your website but it would not accept my Spafinder Gift Certificate/Card. What can I do?
There are some wellness locations listed on Spafinder.com that do not accept Spafinder Gift Certificate/Cards. You can easily verify if a location accepts our certificates/cards by looking for the "Accepts Spafinder Wellness Gift Cards" icon near the location name. Businesses with this icon should adhere to our policy and accept Spafinder Gift Certificates/Cards. Please contact corporate customer service at 1-866-569-0449 or email customerservice@Spafinder.com should you have questions.
How do I contact Spafinder customer service?
Spafinder's customer service team is available from 7:00 am to 11:00pm EST at 1(844) 213-7106. Inquiries that require escalated research are handled by our corporate office, at 1-866-569-0449, Monday – Friday, from 9 a.m. – 6 p.m. EST, and also by emailing customerservice@spafinder.com. Email inquiries sent outside of that timeframe are answered over the next business day.
Other

Can Spafinder Gift Certificates/Cards be used for gratuities or tips?
Please check with the individual location at the time you make a reservation, as this is a decision made by partnering properties at their own discretion.
May I use a SpaWish™ Gift Certificate/Card at spafinder.com, or may I exchange my Spafinder Gift Certificate/Card for a SpaWish Gift Certificate/Card, or vice versa?
While Spafinder and SpaWish are partner companies, they are separate brands that are not interchangeable for the time being.