Spafinder Merchant Inquiries

Business Partner

Want to join the Spafinder Network where thousands of gift card holders and gift card givers come every day? Find out how you can attract valuable new customers with the gift card that makes Spa-ing fun and easy. Learn More Here.

If you’re already a Spafinder Partner, and you have a question, contact us through your Partner Portal “Help” link for immediate service, or write us here and we’ll respond promptly:

For inquiries regarding an existing case, please complete the information below and include your case number to resolve your inquiry.

We look forward to assisting you!

Partner Inquiries

Swipe the Multi-use gift card through your POS system OR Manually hand key the eGift card number.

Enter the transaction amount.

Your POS automatically debits the charge from the amount on the gift card.

You receive payment within 2 business days.

If there is a balance on the card, simply return it to the customer, and they can use the remainder next time they visit.

There are online, mobile and phone redemption options for your convenience.
Complete redemption instructions and guidelines are always available on the business partner log-in portal.

REDEEM ONLINE:

1. Login into the partner dashboard
2. Enter your User Name and Password
3. Under Redemption: Enter Gift Card Number and Face Value or PIN

REDEEM BY PHONE:

1. Call:877.803.0684
2. Enter your Spafinder Account ID Number or the telephone number associated with your account
3. To redeem the Gift Card, Press 1OR For balance inquiry,8 Press 2.
4. Enter Gift Card Number and Face Value or PIN

After a Single-Use Spafinder Gift Card is redeemed via the Partner Portal, Spafinder will send a check/direct deposit for the reimbursement amount to your business within 7-10 business days.

After a Multi-Use Spafinder Gift Card is redeemed via your point-of-sale system, you will receive payment through your credit card processor. You can view the different types of gift cards we offer and how to redeem each of them here. On your statement, it will be listed “Private Label” . This is similar to how you see other product types: Visa Signature, Visa Debit etc.

Please check with the individual location at the time you make a reservation, as this is a decision made by partnering properties at their own discretion. Please Note: Consider whether or not gratuity can be included to ensure the card does not exceed the card value. Other wise, please pay gratuity separate.

If you have questions about a gift card you possess, please click here to send us a note, and we will respond promptly.

If you have a Multi-Use card, and you wish to speak to a specialist, you may phone us at 855-521-1743.

For issues with your Single-Use card, access our Interactive Voice Recording at 800-255-7727.

Customer Support business hours are 10 a.m. to 11 p.m. ET, 7 days a week.

SPAFINDER MERCHANT INQUIRIES

Business Partner

Partner Inquiries

Redeeming Spafinder Multi-use & Single-use Gift Cards

General Spafinder Questions