Spafinder: New Gift Card - More Business
OUR REBRANDED MULTI-USE GIFT CARD
To have an account set-up e-card emailed to you, please fill out the requested information by clicking here.
TO BE LISTED AS PART OF THE SPAFINDER NETWORK
- All Partners must accept all Spafinder Gift Cards (Single-Use and Multi-Use)
- Your Business Merchant ID is required to accept the new Multi-Use Gift Card
- Spafinder emails an Account Set-up E-card to collect your Merchant ID (MID) so that you can process the new Multi-Use Gift Card via your Point of Sale (POS)
- Key in the Account Set-up E-Card emailed and you’re set up within 24-48 hours.
HOW THE MULTI-USE GIFT CARD WORKS
- Customer presents the Spafinder Multi-Use Gift Card.
- Swipe or hand key in the Multi- Use Gift Card through your POS system.
- Enter the transaction amount.
- Your POS automatically debits the charge from the amount on the gift card.
- You receive payment within 2 business days through your merchant processor
FREQUENTLY ASKED QUESTIONS
Please email sfpp@spafinder.com or click here to request a card.
This Account Setup E-Card is ready for immediate activation.
Manually enter the card number, CVV2 and Valid Thru date (MM/YY) in your point of sale (POS) system and enter this total amount: $1.00. Your point of sale system will automatically debit this charge from the card. As soon as the transaction is completed, your account is activated within 24-47 hours.
To support all Spafinder customers who will visit your location, this Account Set-Up E-Card MUST be activated through your point of sale (POS) system and the transaction MUST be successfully completed prior to your profile page being set live on spafinder.com.
Spafinder Multi-Use Gift Cards are now sold on Spafinder.com, via all of our retail partners, through our B2B channels and customer reward and incentive partners. Moving forward, you will see customers with these cards coming in at anytime. To download redemption instructions for Spafinder Gift Cards, click here.
In approximately two business days, through your merchant processor.
With this new multi-use card we will drive more business, you will receive faster payment, and no reconciliation is required. Your commission will be 80%.
Please email sfpp@spafinder.com and advise what point of sale (POS) system you work with, how many merchant IDs you have and the number of terminals per merchant ID.
Please notify your acquirer about your participation and acceptance of our new Multi-Use Spafinder Gift Cards.
Please email sfpp@spafinder.com.
This is a known issue and additional information may be required. Please email sfpp@spafinder.com with your name, contact number, business name and specify your point of sale system so we can advise you once this is resolved.
You may contact us by phone at (866) 569-0449 between the hours of 9AM and 6PM, EST Monday-Friday and a representative may verify the process you are using to redeem our multi-use cards, as well as gather any other relevant information so we may determine the root cause of the issue.
Yes, each POS terminal will need its own activation Account Set-Up E-card to ensure we capture all merchant IDs (MID) information necessary for the account set-up process.
Yes. Existing Spafinder cards/certificates will continue to be redeemed as usual, via Partner Portal website, Partner Mobile App or IVR Phone Redemption line. This new redemption process is for redeeming only the newly branded Spafinder Multi-Use Gift Cards and eGift Cards. For redemption instructions, please click here.
Please email sfpp@spafinder.com and an Account Setup E-Card will be sent for immediate activation.
Yes, Mind Body Online partners should all receive/request the Account Set-Up E-card too, as the new card works like a debit or credit card, so needs to be swiped through their credit card POS.
Simply swipe or hand key in the card in your POS to verify the balance or call 855-521-1743. You can also visit www.spafinder.com/pages/card-balance-inquiry/ to verify the balance.
No, the new cards will run on the credit card rails, so they will need to be swiped or hand keyed in and processed like a credit/debit card.
Yes, simply lookout for our Spafinder logo. There will be no VISA/MC/Amex/Discover logo on our new multi-use Gift Card product.
The payment will be from your credit card processor. It will be listed on your nightly report “Private Label” similar to how you see other product types: Visa Signature, Visa Debit etc.
No, as this is still a closed loop gift card and cannot be reloaded.
No, as this is still a closed loop gift card and cannot be reloaded.
Yes, cards are redeemed by using the business's existing point of sale (POS) system, where you would normally swipe all other credit and debit cards.
Yes, most point of sale (POS) systems should allow for manual entry, as this will be needed for our new Multi-Use eGift cards.
No, the partner portal only supports existing Spafinder Single Use gift cards. The new Multi-Use Gift Cards will need to be processed via your point of sale (POS) system.
You will see it in your bank statements and can request a report from your account manager if needed.
No, you will not need to hold on to the new Multi-Use Gift Cards, even if fully redeemed. Just like other debit or credit cards you would give the card back to the client. Unlike our Spafinder Single Use Gift Cards, you needed to redeem in the partner portal, and retain the gift card for your records. With our new Multi-Use Gift Card, as soon as the POS system confirms the payment, the funds are paid to your bank within 48hrs, like any other debit or credit card.
No. The balance remains on the card.
No % commission change is planned at this time for Single Use Spafinder Gift Cards.
If the funds are insufficient to cover the total sale, the cardholder can complete the purchase with a second payment method.