March 9, 2010
Beautiful idea just not realized with service
My best friend and I booked a weekend getaway at the Bedford and so looked forward to a little pampering. The hotel is lovely and we were pleased with our room. The food at both breakfast and dinner was quite good but the cocktails were VERY expensive, so be watchful of that.
The spa has a wonderful mineral water circuit that is complimentary to use before or after your spa treatment. The circuit consists of a shower with many heads and a container of their own brand of skin scrub to ready you for your treatment. Also, in this is same "circuit" area is a large mineral water filled hot tub, and a freezing cold smaller immersion tub, which you are supposed to go between but I stuck with the hot water. They also have a wonderful steam room which my friend and I spent a lot of time in and had it to ourselves. Great to have "girl talk" while cleaning out the pores! The disappointment in this spa the actual services. We had pre-booked one service each per day for two days. My facial was cut a bit shorter than the time I'd booked but was WONDERFUL and relaxing. No complaints about that. My friend had a mud therapy and said that was also spectacular. The problem came with the massage therapists. Both my friend and I had specific massages reserved with different focuses. I booked an aromatherapy massage for relaxation and to Zen out, while my friend booked a deep tissue. Joe, my massage therapist, seemed to really understand what I was seeking before the massage as he introduced several oils for me to choose my aromatherapy from. We discussed what I was seeking in the :80 and I thought we were on the same page. For the next hour and half, Joe gave me what can only be described as a "pressure point" massage, gouging his fingers deep into my muscles, at times so painful it took my breath away. I asked him to lighten the pressure several times and for a moment he would, only to quickly return to that same deep pressure. He also stretched my legs so far backward that I winced in pain. I am 5' 3", 105 lbs. and somewhat fit so it's not like I'm not limber, I just didn't think I was in there to be prepped for a marathon!! The worst part of the massage is that Joe talked...the entire time...about his family, move from New York, time in Miami Beach...blah, blah, blah. This is some of the only quiet time I get in life and it was ruined by his incessant jabbering. I've had many massages at various places all over the world and this was by far my worst experience. I later spoke with a spa representative in the ladies spa area in private about this and she dismissed what I was saying, justifying that "all massage techniques are different and I should speak up more to the therapist next time". Not quite what you'd expect considering the caliber (and price) of this spa. I've never complained about anything at a spa before but I would have at least expected that she offer to speak to him about what I'd told her. Otherwise, how will he know to do this differently?
Anyway, my friend also had a bad experience with her massage. She had a female therapist (don't know her name) and said that her massage was just so-so. She described it to me as the therapist "phoning it in". Also, her massage (like my facial) was almost ten minutes shorter than she'd booked.
We spent over $1000 in two days, one night at the Bedford and for that money I'd expect better than what we got. Hopefully, someone at the hotel will see this and work on what they see here.