Customer Reviews for Blu Spa & Salon (9)
August 20, 2012
I bought the Blu Spa package for myself and a friend. We had a blast! No detail was overlooked. The staff made sure we had everything we needed! The relaxation room was cozy. I've been to other spas locally and this is the best one! I would definitely do it again!!!
April 21, 2012
I went to Blue Spa and Salon for a one hour massage and facial. Both services were amazing. Both technicians were very professional and great. The atmosphere was wonderful and relaxing. I could have spent the day just in that room. If I had to pick one thing I didn't like, it was that men shared the same room with you while you wait for your treatment in the relaxation room with robes on. I don't know these people and I was very uncomfortable sitting there with just a robe on in front of men. Beside that it was excellent. I would highly recommend this place. I will definitely return.
February 13, 2012
I bought a promotion on "Huge Daily Deal" last Mother's Day from the Spa. I tried several times to book my spa day and was told I couldn't as they were "overbooked". They took my name and phone number and I was told they would get back to me which they never did. I had to keep calling back to finally schedule my appointment. When I did have an appointment scheduled in January (eight months after the original purchase!), I had the flu and had to reschedule and was threatened on the phone that it wouldn't be rescheduled again if I had to cancel. After waiting forever for them to allow me to schedule my "spa day", it turned out to be a disaster for me. What was suppose to be a nice day turned out to be terrible for me. At the end of the day, I asked for the owner to call me as I wanted to discuss some things with her and I never heard back from her. Prior to this incident, I had been a regular customer at Blu and I believe they should have had the courtesy to call me back to express my concerns. There are a lot of different choices for spas in Orchard Park and I will not be recommending Blu to anyone in the future!
December 29, 2011
Blu has a wonderful relaxing atmosphere. It is your best bet when looking to do a spa day with friends.
September 15, 2011
Spa might be great but I wouldnt recommend a hair cut
I went into Blu Spa and Salon for a hair cut because I read such amazing reviews. Well unfortunately I did not have a great experience. I paid $35 plus tip to get my hair cut dry. The stylist didn't wash or use any product in my hair. I was completely dissatisfied with my experience when I left the salon. Then while getting ready for work the next day I noticed my layers were completely uneven. I requested a very basic trim cut with long layers. I couldn't stand the unevenness so I had to call and ask for someone to fix it. They insisted that I have the same person cut my hair (not a manager). I went back this week and my hair is still very uneven. The stylist again did not wash my hair or use any product. She cut it dry and now the layers are even more horrible. I am extremely disappointed. I won't ever go back to the salon again. I mine as well paid $15 and got my hair cut at Supercuts or Fantastic Sams!! I can wait to get my hair fixed by someone at a different salon that actually knows what they are doing. It really is a shame because the salon is beautiful and very close to my house.
September 16, 2010
Top Notch.... I keep going Back !
This Spa was recommended to me by my cousin who goes there, I went for a Hair style... something different for my Blah thick hair. The stylist was amazing, she was able to give me exactly what I wanted, and now I have gone back for my hair, pedicures, and Makeup. They are such a great place to go, that I have booked my wedding party there as well ! KUDOS to BLU Spa ! My new Everything place !
February 8, 2010
this place was just awe inspiring!
Walking into this spa i could tell that this was going to be a great experience! It was just so beautiful and the ambience was like no other spa i've been to in these small town spas. My mother and i decided to have a girls day out, and when we were changed into our robes and sat down in the retreat room we knew we made the right choice. The massages and facials were great, soothing, and the girls that did them were so sweet and very knowledgeable. We didnt get our hair done but when i saw those hair stations in the salon, i almost died, they are so cool looking, unlike anything else i've ever seen. Thank you blu staff for a relaxing day we will definitly be returning, especially with your points program being so awarding!
March 26, 2009
This was my first massage experience, and I am thrilled that it was at Blu Spa. The facility was very clean and the staff was super nice. Everyone was very professional and made me feel right at home. My masseuse was friendly and informative about helping me relieve back pain. My overall experience was fabulous and I will definitely return.
October 26, 2008
Service Service Service
Away from home for a visit, a long-time friend and I went to Blu to rejuvenate and relax with a half-day experience including Massage, Facial, Manicure and Pedicure. We were warmly greeted, and immediately shown into a LOVELY waiting area with fantastic ambience. It was warm and dimly candle lit and had an enveloping scent of lavender and vanilla. The fireplace was glowing beneath a cascade of water on stone. Just lovely. Our facials were competently done (I've had too many to count, and this one was pretty standard) and our massages were perfectly tailored. We were served lunch in the living room at a studio-style kitchen with granite counters and bar stools. A fresh salad, turkey wrap with cranberries, walnuts, cheese and baby spinach...even the desert cookie was fresh! Our manicures and pedicures were in the salon - which was bright and fun and state-of-the-art. Above all, EVERY staff member at Blue was concerned about giving the highest level of customer service - and they did. They went above and beyond to make us feel comfortable and confident and made every moment enjoyable. I wish I lived close enough to go regularly - but even at a distance - I'm SURE I will go again and again.
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