True the male masseuse got out my knots for the hour but I felt that his hands were groping my "behind" inappropriately (I am a female). To this day I have unpleasant memories of the experience and I don't want future customers feeling violated as well. The venue is primarily a sports gym with a small room set up in the back with a massage table inside. No lounges or showers for relaxation, just a walk-in and walk-out place for a quick service.
We only have one male massage therapist and he has been working with us for over ten years. During this time he has built a loyal and appreciative clientele. Since this is the first such complaint we have had in regards to this therapist, we regret that this client did not report it directly to us at the time so that it could be addressed with her. This therapist specializes in deep tissue and sports therapy massage which involves using a lot of trigger points which are sometimes located in the gluteals. To the uninitiated, this type of bodywork might be mis-interpreted, however, if there were complaints of lower back, hip or leg pain it would have been completely appropriate to work in the gluteal area. Since we are a wellness center specializing in sports rehabilitation with physical therapists who routinely work on these areas of the body, we tend to view this as an expected aspect of therapy. In the future all of our massage and bodywork staff (male and female) will be instructed to communicate with our guests more thoroughly as to their comfort level with having bodywork.
We would also like to extend our most sincere apology to this guest and ask that she accept our offer of a return visit for a massage or facial with one of our expert female therapists.
We truly want every client who comes in to have a positive experience and to know that are receiving expert care.
Sincerely, Body Design