Customer Reviews for Hand & Stone Massage and Facial Spa- Happy Valley (19)
August 19, 2016
Nervous no more...
as a facial and waxing newbie I was understandably nervous. but everyone I saw was very patient with me and made sure I knew what to expect every step of the way. Great service! I will be back for sure!
August 12, 2016
Purchased a membership!
Because of my experience, their awesome hours of service, the massage and the services they offer, I purchased a membership there. I'm excited to be able to receive monthly massages/facials as well as get extra bonuses and deals on other services!
July 17, 2016
I was a bit late due to traffic but they treated me as if all was well. I have had a number of massages but Leslie Kramer was among the best. She listened to what I said and gave me exactly what I asked for. I would highly recommend Hand and Stone and Leslie.
August 20, 2015
Talented staff!! Exmeplary services!
I have had nothing but great experiences with the office of Hand and Stone Massage and Spa in Happy Valley!! The staff is so positive, proffessional and helpful! I love the welcoming, relaxing and calm atmosphere...the place to unwind after a rough day or to just get a regular dose of pampering! The specialists are very personable, talented and cater the atmosphere and services to the client's needs. I always leave feeling peaceful, pampered, and centered. I enjoy this place so much I invested in a membership that has been well worth it and will prove vital for my physical well-being once I start my career as a dental hygienist. I would recommend this place to everyone, including friends and family!
February 12, 2015
Overall very nice experience
As a chain spa, getting a good esthetician is key. I was very happy with Brittany. She explained everything she was doing very well, but didn't talk so much as to distract from the relaxing experiencing. The atmosphere of the spa is clean and comfortable, though not specifically noteworthy. My two (very small) complaints were that they still use a sharp pin-like object to break zits. I have 2 tiny, permanent blood-scars on my face due to that from previous experiences and am surprised to find that any spas are still doing that. But just ask them not to. And I wish they had more options. My previous spa (in another state) did Oxygen facials, which were one of my favorite, and they also had a completely organic facial. This spa doesn't have those options. Despite these small issues, I wound up getting the membership since it's such a great deal. So I'll definitely go back.
August 12, 2014
Amaizing Facial Experience
I had been thinking about starting up a facial routine, and decided to give Hand and Stone a try.The staff was very friendly and Lindsey is amaizing! She really took the time to tailor a plan to fit my needs and gave some great reccomendations. And there was no pressure to purchase additional services or product. I plan on returning every month.
December 28, 2013
I had multiple areas that needed attention and made a same day appointment with Joel. I was warmly greeted by the customer service person at the front desk and waited for a reasonable amount of time before meeting my therapist. He listened to my concerns and treated each one thoroughly. Joel even went over the time alotted in order to treat each area thoroughly. I left feeling much better and will return for further services soon.
June 20, 2013
A pleasant oasis in my neighborhood!
Hand and Stone Happy Valley is great! I am really enjoying being a member of their massage program and treating myself to a monthly massage. Service is friendly and prompt. The massage therapists I have had are friendly and excellent at their job. The only thing that would improve the service variety would be if there were steam rooms. I would love to be able to go for a massage and then be able to have a steam or dry sauna. That would make the experience even more like visiting a high-end spa at a hotel or resort. Just a suggestion. Keep up the good work!
November 4, 2012
The massage therapist was very professional and experienced. I felt very relaxed from the moment I entered the therapy room. Music, lighting and temperature adjusted to your personal preference. I added aromatherapy to my massage which added even more relaxation to my experience. I can't wait to go back.
August 28, 2012
The staff was very friendly from the beginning. What impressed me the most was the personalization of the massage as well as the room I was in. My therapist made me feel comfortable and relaxed. I would highly recommend Hand and Stone to anyone who is looking for some relaxation.
June 23, 2012
Mother & Daughter's Day Out
I took mom here on Mother's Day for a facial and massage, since they have reasonable intro prices. So we went in and enjoyed being pampered. Unfortunately, my mom had an allergic reaction to one of the face creams later that day since she has very sensitive skin. And so she called them and they invited her to come back in for an additional deep cleanser facial for free and her face healed great! Their customer service and knowledge in their products are beyond any other spa we've been to. Now my mom and I include a full body massage on our mother/daughter nights once a month.
June 20, 2012
I will not go to another spa except Hand and Stone
I was refered to Hand and Stone by my mother when I was experiencing back pains associated with my job. I called the Happy Valley location and I was able to be seen that very night. Upon entering I was greeted by Sadie at the front desk she was very knowledgeable about the services and also very wonderful to work with. The atmosphere was very soothing and calming and my wait was very minimal Danielle, my massage therapist payed very close attention to my needs but she also made sure I was comfortable at all times. In the end I wound up getting a great deal for a membership with Hand and Stone and I highly recommend anyone looking to seek them out.
March 31, 2012
Excellent service; Very relaxing
After receiving a gift certificate I visited Hand & Stone. The service from the time I walked into the door until I left was outstanding. Sean was very knowledgeable, professional and personable. The staff was not pushy about purchasing services I didn't want, but they did provide me the necessary information. a wonderful experience.
March 23, 2012
I had a very relaxing and peaceful experience with my first visit to Hand & Stone. From the moment I walked in until I walked out. It is clean, fresh and calm. I had a wonderful deep tissue massage and felt so rejuvenated after. So much so I became a member and plan to go back often. In fact I am bringing 3 friends with me so they also can have a tranquil rejuvenating experience. We all deserve to treat and pamper ourselves. I highly recommend Hand & Stone.
December 21, 2011
Hand & Stone
The 1st time I went to Hand & Stone was the great experience. Best customer service and the best deals. It is better t be a member because you get discounts. i love Hand & Stone and glad that i went there to get my Facials and Massage in my 1st experience.you guys should check Hand & Stone and feel the great customer service and the best massage, facial and more.
September 8, 2011
Hand and Stone in Happy Valley is a great place to get a massage, very clean and great customer service. The staff is very friendly. We love going there. Nancy S
September 4, 2011
This business is located in the shopping center by New Seasons in Happy Valley, and is very convenient. The staff is friendly and outgoing, and the rooms are clean and well tended. The facial I had here was only average, but my massage with Katie was great.
April 19, 2010
I had an excellant facial at this neighborhood spa. The price was reasonable, the staff was knowledgeable. It was one of the best faicials I have have had in any price range. I also had a massage, it was average. I am glad there is something local and close to home. I hope it is a sucess.
December 7, 2009
Convenient Neighborhood Spa - No Frills
This spa is located in a newer strip mall by New Seasons. It's at the edge of newer real estate development that stalled with the housing crisis, so it's a nice location that's not getting much business traffic (was built and opened before the housing really expanded past it). The spa is convenient with shopping errands and is easy to schedule last minute appointments. But I find that it feels empty and like you're the only customer they've had for hours, in an eerie way. The staff is generally young, probably because the low volume can only attract newbie staff just starting out. This spa is decent if you live nearby, are hurting for a massage and just need any body work you can get. If you want a full-blown cozy experience to splurge on, then skip this place and go somewhere else in town.
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