Amenity Day Spa

I will preface my review by noting that I have been a regular spa customer for many years in many cities from Denver, Scottsdale, San Francisco and other major metropolitan areas, never have I been as satisfied as I am with the care and superb service, which is consistently exhibited as at this day spa.I have been going to this day spa since the summer of 2007. Beginning with my initial visit and continuing with the monthly facials, I have always felt the staff and skin care specialists have given me the utmost in proper attention and advice concerning my daily skin care regimen. Due to a chronic skin condition, I have received several IPL treatments and follow up treatments, and my skin has never looked better. With each visit, from the minute I walk in until the minute I leave, I am treated with the care I expect any customer would desire. Some may consider this spa a little pricey, but, in my opinion,with each visit, I get what I pay for and then some.I highly recommend this day spa to everyone.

My mom and I have been going to Amenity Day Spa for each of our birthdays over the past 4 years. The first year was great; unfortunately, the services, length of massages and pedicures, and overall experience has gradually declined from year to year. They rush you through pedicures (and rub WAY too hard). The masage therapists are mediocre but not for the prices this place tries to charge. If you choose Amenity, it won't be the worst experience of your life, but I promise it won't be the best.

My husband gets me the Spa Finder certificates. This is one of the few places w/in a 10 mile radius that does pedicures so I use them there. Every single time I've been there there's been problems: extremely unfriendly pedicurist, charged me twice for serivces and gave me grief about refunding the overcharge, a 45 minute pedicure done in under 30 minutes, to name a few.Never going back again.

I was really surprised to see the bad reviews for this spa. I've never had a problem here in the 5 years I've been receiving massages here. It's a great place for men to get a massage. I've always felt comfortable here. The front desk staff was excellent during my most recent visit on 2/22. And Stephanie gives a great deep-tissue massage.

Amenity has been my preferred spa for >3 years. The staff turnover rate is of some concern; yet, I have had good Body Treatment and Massage Therapy experiences from Nicole, Beth, Amber and Chelsey, all of whom have been very skilled, knowledgeable about different types of muscle work, body scrubs and wraps.I have been given a Christmas present to experience their Four Hands massage on December 31st, with Chelsey and Jen, who is new to me; but, highly recommended by Chelsey, whose judgment I've grown to trust. So, I am truly looking forward to that Ginger-Lime Scrub by Chelsey, then the Four Hands massage by Chelsey and Jen.Amenity's services menu is quite varied, with many options for different massages, wraps and scrubs. I found Amenity's physical facilities very comfortable and relaxing, their procedures relaxed and soothing, their staff congenial and helpful, including the front desk people I've interacted with, and found Patty, a co-owner, to be helpful the one time a new receptionist needed assistance in scheduling my next procedures.I highly recommend Amenity Day Spa for an excellent experience.Paul I.

Do yourself a favor and avoid this spa. Owners have run this place into the ground. Used to be rated in Washingtonian Magazine every year, but not recently. They used fake rose petals for a rose petal massage and tried to charge over $100. All the good people have moved on so don't waste your time here.

I had an appointment for a pedicure and brow wax on a Saturday in mid-April 2010. It was my second and last visit to this spa. I came from Reston, and traffic on Route 7 was terrible - I was 7 minutes late for my appointment. When I arrived, the receptionist and two other staff members were waiting for me at the front desk, and confronted me as though I was a teenager late for curfew. When I told her that I was only 7 minutes late, she actually argued back, and said that no, I was not 7 minutes late, but more than 10! She then told me that my brow wax would be impossible since I was late, and actually had the nerve to ask if I would like to reschedule to keep from having to pay for it anyway! (They did end up doing it.) While the services at Amenity are good, and the prices reasonable, getting yelled at by the receptionist is not the way to begin a spa visit. I will return to Aveda at Reston Town Center - they may be a bit more expensive, but at least they have never yelled at me.

While the salon itself has nice decor and is relaxing, the service is horrible. They are snobby and acts like they don't need anyone's business. Plus, buyer beware - I bought my mother a gift certificate from here. She called to make an appointment and she had it for over 3 months. They wouldn't give her the full value of it!!! They said their gift certificates have a declining balance if they aren't used right away. In this market, who would try to lose customers?

I have been going to Amenity for several years. I enjoy the friendly staff and services they provide. Being taken into a relaxhing room prior to the service, having a beverage, and feeling relaxed are what you can expect from this spa. Cindy is the best and certainly knows how to treat her clients. I highly recommend this spa to anyone looking for a one time relaxing visit or a permanent home for your spa services.

Update to my previous review.The owner reached out and provided comped services to my group as well as a personal apology. Most importantly, she said it wouldn't happen again. So, we gave it another shot and had a great experience. I'm hopeful that it's taken care of and I can continue to go to Amenity. Kudos to Patty at Amenity for handling this so well. Good customer service, especially after an "incident," is a very rare find and definitely makes a "2nd chance" a good idea.