I went to this spa last weekend and I booked an appointment for a 60 minute swedish massage. The girl said they were booked but she could fit me in. My massage was at 2:30. I got there at 2:00. I am always punctual. Two ladies arrived before me and they ask all 3 of us to fill out physical questionare which was weird. They finally take me in until 2:45. Keep in mind they are running late. Then the girl who is supposed to give me a massage tells me I was booked for only a NECK, BACK, and SHOULDER MASSAGE. I corrected her and told that I booked a swedish massage. The bed was not warm. She only spent 5 minutes on my back. She used lotion instead of oil. It was the WORST massage I received in my life. I was cold the whole time the girl did not turn up temperature. Instead she brought a wet towel and put it underneath my back. I could also hear the conversation the ladies were having in the salon. It was not relaxing at all. I was very unhappy with my service. The massage girl needs to get retrained on giving massages.
I would like to take this time and extend my apologies for any disturbances during your massage and any miscommunications. We do ask all our clients to keep their voices down to a minimum for the courtesy of others. However we cannot be liable for our client's behavior we can only remind them. As for the discomforts I apologize that you felt that way but I asked you three times to insure your comfort and you stated that everything was at your comfort level. The hot towels that I used for your massage was to remove all the oils from the massage. I also want to quickly explain that the physical questionnaire we had you fill out is really a consultation to better accommodate you in any service we provide. It is required by the board of barbering and cosmetology for your safety and the safety of our employees. We have everyone of our clients fill out this form once a year to better understand specific problem areas if any. I did feel that it was unfair that you were not able enjoy your massage because of the loud conversations. At that time I offered out a free half an hour massage on us and the invitation is still open.