Customer Reviews for Island Day Spa (9)
July 24, 2012
The worst customer service!
I am happy to hear that some of the people giving reviews had a very good experience. I am inclined to believe it was not because great management. I purchased a double groupon for a mani pedi for two. Let's face it, people do not get placed on Groupon for the money, but the exposure to new clients. What an opportunity to give folks a chance to see what you can do! I was late, I admit due to an unavoidable situation. I immediately went to the spa. First impression, rude counter person". I realized very quickly that a groupon customer is definitely not priority, they have your money. I could not reschedule an appointment, because I was a groupon customer. I asked to speak with the owner and left 3 messages requesting that she call. Never even got a call from her. I have a hospitality type business on the island and often leave cards, brochures, etc inside my business with review of the food, services, which is usually pleasant. I cannot comment on the atmosphere, wasn't there long enough nor the variety of services. But the customer service was LOUSY and the owner ought to be ashamed for not even giving me the courtesy of a call. I will not be back and I certainly will not refer a friend or customer here.
I am so sorry for your bad experience! I am the new manager at the spa, and id love for you to give us a second chance
May 24, 2012
Didn't get what i paid for
Purchased a Mani pedi groupon but didn't get all the services it stated I would such as the paraffin waxing and leg/arm massage. And it was supposed to be a 90 minute service that ended up only taking 30. Was very disappointed and won't be back. Its a shame they provided poor service as there aren't many choices on the island for spa services.
i am so sorry about your bad experience! I am new manager and will give you agreat deal t try us again! thanks, Wendy
May 24, 2012
service and staff were terrible
At 8 1/2 months pregnant I went in for a day of pampering, which is not what I got. The staff was not organized quoting several different prices for the same service , their music system was only working partially, the therapist was more interested in talking than providing the service, she ignored my request for having her work on certain areas such as my legs, and to top it all off she stopped after 40 minutes and I paid for an hour! I was furious and needless to say I'll never go back nor recommend!
I hate hearing this! Im new manager at spa and i have terminated all bad employees. I hope you give us a second chance..... sincerely, Wendy
January 31, 2012
I spent more time waiting than I did getting the actual services. They were unorganized and did not even finish all the services I had paid for. Very disapointed!
We are under new management and have a new staff. please give us the chance to pamper you again. Sincerely, Wendy (manager)
April 18, 2011
LOVED IT WAS THE FIRST TIME GOING TO A SPA. IT WAS GREAT. GOING BACK AGAIN. THANK YOU TO THE STAFF FOR AN AWESOME EXPERIENCE.
So happy you were pleased!!!!
February 6, 2011
I loved this place. Great staff. When I walked in I was made to feel very comfortable. The area had a wonderful island feel to it. I had a massage, facial, and manicure. Each was outstanding. I felt completely pampered. Complimentary wine was a real plus.
please come see us again soon!
June 23, 2010
Reunion = Spa
I had several treatments ... aromatherapy massage, signature facial, hand, and foot treatments, and sea salt scrub. They were WONDERFUL !!!
November 3, 2009
AWE INSPIRING. WE REALLY LOVED THE DAY OF PAMPERING.THANK YOU TO OUR HUSBANDS FOR GIVING US SUCH A WONDERFUL GIFT.
October 31, 2009
The atmosphere, the overall experience was just what we needed. quiet,relaxing,soothing,peaceful. The staff catered to our every need and made sure our experience thier was enjoyable. We will definatley continue to revisit as our other home away from home. Thank you Island Day Spa for the breath taking experience. The spa, the staff, we thank you. SEE YOU SOON..
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