Customer Reviews for Ten Ten Salon Spa (4)
September 2, 2015
TERRIBLE CUSTOMER SERVICE
AWFUL! I was super stoked to try this place because of all the good reviews. I purchased a Groupon online for a ManiPedi. I tried contacting them a few times online to schedule an appointment but received no response. So I give them a call, I get VM, leave a message and NEVER get a call back. So I decide to try them again the next week, I FINALLY get through to someone to make my appointment. My appointment is set but then something important comes up (as happens in life). I call the salon to cancel,and of course it takes me a while to get through. Once I finally get through, I explain my situation to the girl on the other end. She kind of brushes me off and says "it's fine" (she sounded busy) and tells me to call back when I am ready to reschedule. So I call back a few weeks later. Get through to someone (on the first try shockingly enough) and make my appointment. The girl on the phone (this time happened to be the owner) then tells me there is going to be an additional fee for canceling my previous appointment. I tell her I was NEVER made aware of the policy and refuse to pay the additional $5 fee. She then proceeds to tell me it's a mandatory fee and she was giving me a deal pricing it at $5 because I had a Groupon.
August 26, 2010
I HAD HIGHLIGHTS, COLOR & EXTENSIONS DONE. OVERALL GREAT SERVICE.
July 1, 2010
So the website doesn't explain much, but here's the scoop! 1st time clients get a discount on haircuts. Do not park in the structure, but on the street or the outside parking lot across from the building. So, on to the service. I got a scalp treatment and men's haircut. The scalp treatment was short and my scalp did feel really refreshed, but..its not worth the $30 price tag. The haircut was done well, and my hair stylist totally understood the image I was going for. When I saw her cut my hair, it did seem a bit inexperienced, but she got the job done. The only inconvenience for me is that it is located in Downtown LA near the 110 freeway.
June 27, 2010
Haircut with Valerie
I was a little hesitant going to a Spa for a mens haircut but Valerie made me feel very comfortable and gave me a great haircut... The shampoo is an experience not to be missed... Thanks valerie... I'll be back...
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Ten Ten Salon Spa
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