About Coco Salon & Day Spa
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Coco Salon & Day Spa
Address & Info
5400 Brodie Lane,
Austin, TX 78745
Austin, TX 78745
Accepts Spafinder Gift Cards
The most relaxing gift card in the world.
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Customer Reviews for Coco Salon & Day Spa (13)
December 6, 2012
This salon has horrible customer service. I will not ever be back nor will I recommend this place to anyone. Kim and the owner would rather lose a potential customer than allow me to use my groupon - that I got a gift even though it didn't say anything about being for new customers only. They were not willing to work with me this one time instead told me to call groupon and get my money back. Groupon was very surprised and shocked that they wouldn't allow me to use the groupon. Bad business if you ask me!!
October 13, 2012
Best Birthday Spa Day
My family bought me a spa day at CoCo salon and I was so impressed with the services, I am a regular now. This is definitely a professional, friendly and customer service business. I really enjoyed myself and felt like I was a VIP. I will return for sure.
July 18, 2011
Great Salon, I love it!!
I would highly recomend this salon to my family and friends, the professional services like my hair cut and color is wonderful. I had laser hair removal services as well and love the results, but I do like the way everything was explained and the prices are great. Go there, they are great!!
February 9, 2011
Wonderfull Experience at this salon and day spa
My husband bought me a birthday day of beauty package. I am so impressed with the services I had and the staff, so wonderfull. Iam making this salon my regular place for all my beauty services. The front girls even set up my lunch, they made me feel like a queen for the day. Im so grateful to them I sent them a fruit basket to say thank you for being a wonderful salon and serving me so well. Thank you CoCo, i will be there again soon of course.
January 13, 2011
I had a great experience, haircut was perfect and the color is awsome, I will definitly go back, I recomend this business highly. Very Happy with my services, fun and friendly too, beautiful decor, very busy salon too.
December 28, 2010
DO NOT GO HERE, THEY WILL RIP YOU OFF!!!!!
PENDING BETTER BUSINESS BUREAU COMPLAINT FILED BEWARE!!! This place does rip you off. The owner, Eileen, will tell you bullsh** just to sell you their crappy services and products. She even went as far as to tell me what my Dermatologist told me was not correct. He is an actual Doctor, not a salon worker. I paid a ridiculous amount of money ($225) for a chemical peel on Dec. 3rd. There is one on living social today for $45. My fault for not calling around for pricing. The owner, Eileen, told me the service would work wonders and I'd be so addicted I'd want one every month. The results were almost nonexistent and when I tried to call her to resolve it (this started over 3 weeks ago) she decided to respond to my email after over a week of waiting for her return CALL. I called the salon today to TALK with Eileen to get this resolved, she responded with an email. Not even the common decency of a business owner to call me. If you want poor customer service, lack of professionalism and to be ripped off, this is your place. There are so many other places out there! DO NOT GO HERE!!!!! DO NOT GO HERE!!!!! DO NOT GO HERE!!!!! DO NOT GO HERE!!!!! DO NOT GO HERE!!!!!
WoW! Shame on you Lori Kline. After all the free " never satisfied services you received" here and other places. Always wanting credit (or money back) for a great service you received. I do believe you do this for a living so you do not have to ever pay, threatening these type of yelp postings!! Sorry we are not buying into your sickness. Obviously, nothing or no one can make you happy with anything, you complain about everything, everywhere, your reputation is getting around town fast. I hope other businesses see this ridiculous posting and know not to serve you. Shame on you, for blatantly lyling and slandering this great company and the owner. You have been refused services at 2 other salons in Austin that I know of, and now we will join the crowd of not serving you ever again. Please dont go here to you too.
September 22, 2010
I had a haircut and facial at this salon for the first time this last weekend. I must say how impressed Iam with the service, amosphere and staff. Very PROFESSIONAL! Very Good as well. I love my color and cut. The facial was warm and wonderful. I would recomend this business to my friends and family. Very good location and parking too. Carol Byrid
August 12, 2010
awsome manicure & pedicure
I went in to Co Co Salon about two weeks ago for a Belle Bonn Mani Pedi. My nail tech, Lanna, did an awesome job. My hands and feet look and feel great and my polish looks as good as the day it was done. I had a very enjoyable experience the whole time I was there. I do have an appointment to go back (I want to try the shellac) and I can't wait. Given my experience with my mani/pedi I will definitely be using the other spa services. Katrina D. P.S- I read the review about the not so good pedicure and I am certain we are talking about two different nail techs. As someone who has been getting mani/pedis most of her adult life, Lanna did everything by the book and I felt the services were a value for what I paid.
July 19, 2010
My Experience with a pedicure was GREAT!
I"ve been to Coco serveral times, actually im a regular for my nail and feet services. I love this place. The pedicures are comfortable and wonderful.The manicures Ive had are (shellac polish is what i get, are really Perfect. I would recomend this business for sure. The staff is very talented and great. PS: I also get my hair done there and would not go any where else, thats how good they are about customer service and treatments. I just got my nails done this last sat and they are perfectly done and will last. Terri G
July 15, 2010
I went to Coco a few weeks ago for my first treatment there- a pedicure. I purchased an hour pedicure. The actual treatment portion- cuticle trimming, nail cutting, scrub, callus removal, etc- only took about 15 minutes. I left with all the dry skin still on my feet so I was very disappointed with that. After, it took the nail tech 45 minutes to apply the polish. She had to remove it once completely because the initial application was horrible. She kept squirting alcohol on my feet so by the time she was done my feet were bright red and super dry. The mini-manicure also only took about 10 minutes and basically only included nail filing and a bit of buffing (I chose buffing instead of polish). I felt bad since it was obvious the nail tech was getting really nervous and she was very nice. However, I was very unhappy paying $50 plus tip for a service I could have done better at home by myself.
thank you for your imput, pls try again since she has updated her protocal. We look forward to seeing you again.
July 9, 2010
Very Happy With My Services
I am very happy with my Haircut and Facial services I had yesterday. Im impressed with the decor (beautiful and very classey)as well as the friendly staff. Ive been looking for a good salon and facialist to go to for 3 years since I moved here. You must go to this Co Co Salon, I loved my experience and do recommend this business highly. Cindy Stores
June 22, 2010
Wonder Experience at This Co Co Salon and Spa
I booked a hair cut and facial /brow wax at this salon last week and went in. I was very very pleased with the hair cut and style, beautiful!! The Facial was very relaxing and gave my skin a good healthy glow, very good facial. I'm a regular salon and spa goer and I'm so glad this Co Co salon is in SW Austin, we really need a salon of this caliber here. This is a great social salon to stop on the way home and have something done, so convenient, I love it. I definitely recommend this place very highly. k nelson
May 13, 2010
NO LONGER AZIZ
This salon use to be one of two AZIZ Salon locations. My husband and I would go there about once a month. He would get his hair cut and I would get a pedicure. The staff was always nice, remembered us and we enjoyed our visits. About 3 weeks ago we went back to what we thought was AZIZ (they still answer the phone AZIZ and the VM still says AZIZ) and the staff was horrible. The place has been redone and looks tacky inside. The front desk staff was snobby and rude at best. I left feeling sad and hoping this was an "off" day at my favorite salon. Last week I call to make a massage appointment only to be told it was now CoCo salon and my gift card would no longer be accepted. Thankfully AZIZ has a second location and I was able to get my massage there and had a wonderful experience. Word of advice...want to be treated like trash, go to CoCo.
I am disappointed to hear that your last experience was less than desirable, and certainly appreciate your feedback. I would like to assure that changes are being made across the board to ensure quality customer service, and satisfaction in every area of our salon. We would like to apologize for the inconvenience and dissatisfaction that our state of transition has caused. We would love the chance to make it up to you, and your husband, by offering you a pedicure and him the haircut with his favortie stylist ON US!
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