Hand & Stone Massage and Facial Spa- Broomall

The massages here are amazing. The masseuses are friendly, polite, and very informative. That's were the positive experiences of this location end. I've paid for a membership here for several months and every massage seems to cause more stress than it relieves. I've had to wait over 30 minutes for a "scheduled" massage, I've had several appointments cancelled within hours of the scheduled appointment, and the front desk seems to not know what they are doing half the time. Good luck requesting a specific person, not only do the schedulers not seem to understand this concept, but they go trough staff like no other company I've seen. Two of my favorites have quit and one was injured on the job (I'm told by another masseuse from being overworked). A massage should be the most stress free part of your week, not cause more stress. If they get the front desk and management cleaned up I might give this place another shot, otherwise a free facial or foot massage just won't cut it for service this bad.