Customer Reviews for Spa Cascada (4)
September 24, 2011
Poor customer service/treatment
I booked a spa package stating that I intended to use a gift certificate that I had received 2 years ago as a pregnancy gift from a friend. I was previously told by a staffer that I need not worry as it does not expire. When it was time to pay at the end of my service, the manager informed me that my certificate (according to their system...it was booked online) was expired and she was "oh so sorry",.but I would I would have to suck it up and pay for the full service. NOTHING was done to accommodate me. No credit, no percentage off, nothing. The $100. that my friend spent, was apparently lost in a void somewhere and could not be applied in any way. Amy, the owner of the spa was apparently contacted and had nothing to offer. I left feeling very disappointed, a little humiliated and totally disrespected as a client. Extremely bad business ethic. Sanctuary spa, Crystal spa, Aveda Concepts and countless others in town treat these situations/clients honorably according to a family member of mine who is in the spa business in saratoga. Never would a client be treated this way. Shame on you Cascada...your rigid approach to policy clearly defines your business model as the antithesis of a place of rejuvenation and sanctuary.
Nancy, I am so grateful that we spoke and were able to resolve this issue. We look forward to seeing you soon. Best regards, Amy
February 6, 2011
I have been going to Spa Cascada for quite some time, and I must say, I alwaysy leave feeling pampered and refreshed. I love Alex, who have been my facialist for almost a year. She is attentive, sweet, and listens to my concerns. I love going there and continue to go on a monthly basis. I am getting married this year and am considering having my bridal party there....to drink wine, relax and get pampered all day!! I would highly recommend this spa!!! You cant go wrong....and the interior is beautiful and clean to top it all off!!!
January 21, 2011
Amazing Salon & Spa
I have been going to Spa Cascada for years and absolutely LOVE it. All of the staff are so friendly and welcoming and the service selections are amazing. I even had my bridal party here and it could not have been more wonderful. All 12 of us received spa services, drank wine and relaxed all day. On the day of my wedding the girls in the salon did all of our hair- and I must say, they are the BEST! I would highly recommend coming here.
January 12, 2011
Professional and Relaxing
Spa Cascada is a wonderful place to have spa services in Saratoga. I have been to some of the other local Spa's and Cascada is a bit more intimate, as it is smaller. The menu of services is quite large, and many of the treatments are advanced and cater to skin care maintenance and regular services. I chose to have the Radiance package which is a facial, a pedicure and a sunless tanning session. Amy, the owner gave me a wonderfully relaxing facial with aromatherapy...love it! I received my pedicure from a young lady who's name I cannot recall but it was very professional and the pedicure chairs are amazing! They are the most comfortable and spacious (elevated) pedicue chairs I have ever sat in. The Tanning was also very professionally done and I loved the way I looked after, I will definately do the tanning again and again. Spa Cascada is a very professional and cozy spa with a very diverse menu of offerings. I felt very comfortable and was very well taken care of through my treatments there. Next time I am in Saratoga , I will be visitng the Spa again!
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