Customer Reviews (30)
November 3, 2012
From the first time I got a facial at Zen with Cindy, I was hooked. It is so relaxing and the products used are first rate. My skin has improved greatly.
October 26, 2012
Serenity and Clean/Clear Skin
Bought a gift certificate and finally cashed it in for a facial. It was one of the best facials I got. The aesthetician was very professional, took her time and left my skin feeling like a babys bum. The products were very good. They are all organic and smell great. She was patient and gave me a great neck massage. I truly came out with a clear face, no breakouts and relaxed. You will also enjoy their atmosphere. It's clean and very zen like.
October 25, 2012
Both relaxing and effective facial
I've been looking for a place that can not only provide some pampering, but also treat my troubled skin. I think Cindy and Organic Zen Spa may be what I've been looking for and also conveniently located since I live in the San Gabriel Valley. I made an appt for a Saturday morning and Cindy greeted me promptly. She was very sweet and soft spoken. I requested the purifying facial, as my skin was in need of some detox. She first cleansed my skin and then put on a scrub of some sort and then proceeded to give me a kind of gentle face massage for a good 10 minutes or so. Her rythmic fingers kind of put me in very relaxed state that I nearly fell asleep. Then came the extractions which I so desperately needed. This is where I judge how good a facial is. See, my pores clog up super fast and need to be purged and I have a high pain threshold. Most estheticians don't like to do much extractions because clients can't stand the pain. She was very thorough and even managed to purge a few cystic pimples I had on my jawline, which was awesome since they had been bothering me and weren't going away on their own. Cindy did such a good job I decided to get their 10 pack of facials, which is a great deal. I will be back again soon!
September 21, 2012
A Five Star Facial
I was referred to Organic Zen Spa by my friend Jennifer. I have to say that I have had many facials in the past years from different spas. I was very pleased and happy with the facial treatment I received from Cindy! She was very professional and worked hard in providing me with an outstanding treatment. She is very skilled and her technique of the facial i received was amazing! I highly recommend her. She also gave me recommendations of treatments that would work for my type of skin. Many thanks Cindy.
June 27, 2012
Best Facial/ Spa Place in SGV area
I have been to this place for more than a year now for facial, massage, and wax. Cindy is very good at facial; I requested her everytime I go. I have sensitive skin but their organic products do not cause any irritation for my skin. You have your private room and the atmosphere is very comfortable. They do ask you to buy their products but not too pushy. I will definately go back again as this is my regular facial place now. p.s. Francis is very nice and provide excellent customer service at the cashier.
May 30, 2012
Need to retrain the front desk associate
I made an appointment for an essential facial for my mom and me a back massage as a mother-daughter day outing! On the website, they have a spa lunch special for the essential facial $50 and a sweedish massage for $50. I was really excited because I purchased a gift card for my mom on Mother's day on Spa Finder which will be perfect for a relaxing afternoon! When I called and made an appointment, I gave the front desk my certificate # & my egift card # which total $100 and "clearly" asked about the promotion rate and she said its all good! When I came to our appointment, they told me the promotion they have cannot use my gift card or my certificates!!!!! I will have to pay for the full price, if I want to use them! I was really upset! I told them its not my fault, I clearly asked yesterday and she told me, "I'm sorry, she (the receptionist) didn't know." I really want to walk out but I know my mom really want a facial so I told them to do the facial for my mom and I'm not doing anything because I can't relax now how am I going to enjoy my massage?! So now, I'm sitting in the waiting area waiting for my mom and venting my frustration writing this review! Remember, their promotions does not accept the Spa Finder certificates or gift cards! It's not showing on the website I checked x2! Because their other staffs are nice and been apologetic I might try them some other time... Maybe
March 6, 2012
not the best
To start with I had the hardest time trying to book an appointment here. I called here and the person that answered didn't speak English all that well. Finally when I was able to book the appointment, I came in for a deep tissue massage and got more like a back rub. The room was cold, the bed was uncomfortable and the bed was not heated like I'm use to having. Plus the masseuse that gave me the massage didn't even use any oil or lotion on me. Usually I go to a spa right down the street from here but they were all booked for appointments so I figured I'd try something different. Now I know I got what I paid for here. Next time I'd rather pay more to get better service or wait for an availability at the regular spa I go to. I've been to spa's around the world and never have I had the experience that I had here. Sorry to say that I left here Really disappointed..
February 14, 2012
My face glows!
I get to sit down with a cup of tea, take in the aroma of the spa products, and spend an hour being pampered! My face gets thoroughly cleaned in extractions without being painful, and everything used is organic and smells soo good. I always come here knowing I'll be treated well.
January 22, 2012
Relaxed and Refreshed
Today was my first visit to Organic Zen Spa, it was amazing!! I purchased a special on Travelzoo and I am certainly glad I did. Irene was my massage therapist and she definitely has a great touch. After my massage I felt so relaxed, probably the most relaxed I've ever felt. She was extremely attentive and used the perfect amount of pressure. The massage was complete bliss. The purifying zen facial was wonderful too! All the products smelled so delicious and my face has not stopped glowing. Not only was the facial pampering but it left my skin looking much brighter and feeling smoother.The atmosphere of the spa was very relaxed and so nicely decorated. The spa is rather small but the way it is set up makes it seem like the perfect size. Don't be fooled by the exterior of the building either, once you enter it is a mini oasis. Overall, everyone was very sweet and super attentive and the quality of my services was top notch. I am looking forward to going back and trying the LED and Microderm.
December 13, 2011
I have visited the spa twice and absolutely loved it! I read so much about the LED facial and wanted to try it. Kristi was my facial consultant. She was very knowledgeable and educated me about products to use for my skin and how to best care for it. After the first session, my face was glowing and felt so relaxed. Loved it! I went back for a second LED facial and had the same pleasant experience. Now after 2 sessions of LED treatment, not only have my pores decresed, but also my skin looks younger and fresher. I will denitely go back again and recommend this place to any of my friends!
December 1, 2011
I purchased a facial through Groupon and did not know what to expect. When I arrived the place looked a lot smaller than I expected. Once I walked through the doors I was greeted with tea and introduced to my facialist. My facial was amazing. A total Zen experience! They worked with products to ease my rosacea and I saw immediate improvement. They were experienced and patient. I've already booked my next appointment.
November 30, 2011
A piece of advice
If you are going to have someone answer the phone. Make sure they speak English!!!!!!!!! I was so frustrated with all the repeat questions of my questions I was asking her. I am not even a customer and was looking for more information on Eyelash extensions because of the Groupon deal on it. I couldn't get past the first question because she kept repeating my question and a couple of times asking if she spoke English and she said, yes, again.....frustrated because she didn't speak English and I didn't even get past the first question I had. Seriously, get somone that speaks English FLUENTLY so that new customers are bothered by the fact that their questions couldn't get answered!!
August 27, 2011
Excellent facial spa
I feel really comfortable with the organic facial i receive every time i come to the spa. I love the organic products, they smell so good and work really well on my skin, especially the anti-blemish collection creams. My skin look radiant and the acne is pretty much gone after a series of treatments. I highly recommend this spa to anyone who is concern with acne and acne scars problem.
July 21, 2011
This was my first time getting a microdermabrasion so I was a little scared and didn't know what to expect. However my esthetician put me at ease and began a nice facial massage with steam that smelled like fresh lemon and I literally fell asleep. Then she cleaned my face and applied a few different creams they were all very light. Then she began the microdermabrasion machine and it didn't feel quite as bad as I thought it would be. All in all I had a very wonderful experience. I can't wait for my next treatment. I really enjoyed the organic products they used on my face because my skin tends to be very sensitive. Thank you Cindy you have amazing hands.
June 16, 2011
EXCELLENT ANTI-AGING FACIAL
I am very pleased with the anti-aging facial I received at Zen Skincare. The atmosphere at Zen Skincare is very relaxing, with soft beautiful music in the background. After my facial, my skin looked younger, plumper, rosier, with less visible lines, and my skin was definitely softer. I noticed in particular, that my under-eye area looked more youthful and more rested. The lines were diminished. The products Susan used on my face are absolutely excellent and natural. I am extremely pleased with the facial I received. I will return for future facials.
June 16, 2011
Brow Wax gone wrong..
On the one hand, the sweet lady who did my wax was very nice and we had a nice conversation. On the other hand, she took a piece of the skin off my eyelid with her. -Minus one star for the receptionist who asked me for payment AGAIN at the end of my session even though I just gave her my voucher when I came in for my appointment, like 30 minutes prior! I don't know but something about that made me mad. It was just shady, like she expected me to pay twice or something. Also, she kept laughing like something was funny. Let me assure you that nothing was funny. - Minus one star for the wax - left eyebrow fine, right eyebrow - there's a small patch of skin that came off, just above my eyelid. It's thankfully not as bad as some of the pictures I saw after I came home and googled,"Brow wax gone wrong", but it was still, well a piece of skin that came off! Later on, as I drove home, I could see the redness and it definitely started to hurt a bit. -Minus one star that no one told me what I could do for this to heal quicker, and maybe have put some soothing cream on it at least? So yeah, I really hope it does not scar. I'm in a profession where I gotta put my best face forward. Maybe I should just stick to threading going forward..
May 27, 2011
I had a great hydrating facial from Susan today. She was very professional and also had a friendly personality. Her calming nature made me feel right at home and helped me to relax. Really enjoyed myself at this spa!! Everyone was very nice. My skin feels great! Thank you again Susan and the staff at Zen. :)
May 25, 2011
The worst experience ever!!!
I was impressed by the reviews and excited to go, I called to make an appointment and had the hardest time trying to do so. They spoke very poor English, it was hard to understand. I arrived for my appointment(underarm waxing) and was told I had to wait because the wax was not ready. When called in for service the wax still not ready and had to wait again. The lady doing my service forgot to wash her hands, apply the powder, forgot to wear gloves as stated in the service requirements, and had a hard time trying to remove the wax from my armpits. While doing the service I had her armpit in my face the entire time which was not very pleasant. She was not able to complete the service and asked if I could go back to finish, I refused because of the horrible service that I received. This was not a very nice experience.
Dear Stephanie, I was very surprised and embarrassed, to say the least, when I read your review. What you describe should never happen in my spa. Here at Organic Zen Spa, we pride ourselves in providing a peaceful, relaxing and pleasant experience for our clients and that is my personal guarantee to every single customer. That is why 90% of our business is repeat business. We have the most loyal members in this industry. Stephanie, I tried to locate the record of your visit in order to contact you, but was unable to find you in our database. Not by name and not by the service you received. So, please, call the spa and leave me a personal message and I will get back to you within 24 hours. A peaceful, relaxing and pleasant experience every time, that is my personal guarantee to every single customer. Jade Chau, Proprietor Organic Zen Spa.
May 17, 2011
Best facial ever!
Susan provided me with the best facial after. She was very nice and professional. She was very, very thorough. My face felt so clean and soft after. I would definitely go back.
March 11, 2011
I loved my experience at Zen Skincare! I arrived a bit late but no one was perturbed by it, they gave me my full time. The team is very professional, very relaxed and did not put any pressure for me to come back.Their prices are very good, the room was very relaxing and the facial was very calming that I felt myself fell asleep at times. I wish I had arrived early to take advantage of the meditation room. The place is soooo zen that I wish I had lingered around a bit. In all, I relaxed, my skin was radiant after wards and the team was very nice with me and explained the future needs for my skin. I will definitely be going back next month.
February 19, 2011
Hate to Share this Secret but...
It's a lovely place in every aspect: the hospitality, spa services rendered, organic products used, meditative ambience and decor. Open the door and for a couple of hours you're far from the maddening crowd. Cindy gave me an LED facial that included facial, head, and shoulder massages and a facial cleansing. It was therapeutic and relaxing and had me recalling all the special times in my life when I could have used this pampering. I'm looking forward to regularly visiting Zen and shedding the collected weariness from my face; I'm a member now!
Dear Linda, We would like to thank you for giving us your highest rating. We're so glad that you enjoyed your time with us and achieved the relaxation and calm that you very much deserve. Knowing that you took the time to think of us and to write this great review made it all the more enjoyable to read. We consider ourselves fortunate to have you as our Zen Member who is so hearty in your approbation and lavish in your praise. We sincerely appreciate your feedback and look forward to serving you. Be Well and Live Zen. The Organic Zen Spa Team.
February 8, 2011
Great Facial !!!
I went to different places to get my facial done before but none of the places compared it to this one that I went yesterday. It was amazing!!! The setting of the place was very nice, quite and private . The most important was great service. The staff were very nice and friendly. I felt extremely relax while getting my treatment. Cindy who is a facial specialist did a great job on massaging and extraction of my face. I love the products they used on my face since they are organic and smell so good. I also checked out their skin care products and decided to purchase one of their moisturizer travel set that comes with moisturizer, cleanser, and different kinds of masques in a very decent price. I would love to try it and for sure I will come back here again for my next facial treatment.
February 7, 2011
GREAT PLACE! Found it randomly and decided to check it out.
My girlfriend and I were in the area and saw this place so we went to check it out. We bought some awesome smelling moisturizers and candles. I picked up some of their Champagne Mimosa Massage oil and can't wait to try it...saving it for Valentines Day. They have a wide variety of organic products, various perfumes, candles, scents, etc. We didn't have time to get a massage but we talked to some customers that had just gotten some and they seemed to enjoy it really well.We hope to make it out there soon and re-stock our supplies and hopefully get a massage or facial. I highly recommend this place as I would rank it up there with any Spa you would find in Beverly Hills, except this one wont eat at your bank account!
February 3, 2011
I have Irene massage me. She is pretty gentle and professional. I told her I prefer she massaged me very hard and she did the good job. I only give 2 stars of experience. I used spawish certificate; however, the website didn’t recognize my certificate. So they asked me make another appointment. Therefore, I canceled my appointment and went home. When I got home, they called again, and said I could go back and they would still use certificate even it could not recognize from spawish’s website. They told me it happened before, and they just need to mail the certificate to spawish. I will appreciate more if they can make decision before I went home. So I can save my time and gas money. However, I think they have good attitude though.
Dear Charlene, We apologize for the inconvenience you had experienced. Your candid feedback is greatly appreciated and we thank you for informing us what we need to improve upon. We're so glad that you’re giving us another opportunity to serve you. At Zen Skincare, our mission is to combine highest quality skin care products, superior customer service, and beautiful surrounding to stimulate and calm the mind, the body, and the spirit of each and every single customer; and so next time when you come back, we will be sure to give you the most satisfying services you’ve ever experienced. We look forward to serving you soon. Be Well and Live Zen, Sincerely, Zen Skincare Team.
January 18, 2011
I had a 2 hour microdermabrasion session and after the treatment I felt very good. This was my first time trying out organic products. I give this store five stars for many reasons: the setting and decoration is very nice, very quiet and private. I felt very relaxed while getting my treatment. The products they used were high quality, smelled great and work well on my face. The esthetician did a great job on messaging and extraction on my face. I had high expectation from my past experiences. After all the steps I mentioned, she began the microdermabrasion treatment. For a 2 hour session and the amount that I paid I felt well worth it. She got me hooked, I will definitely come back for more sessions. :-)
January 18, 2011
Zen skincare-A retreat in San Gabriel Valley
I went to this place to try out their facial. When I got there, I was amazed by the interior design of the place. The mixed of orange, shaggy barked and navajo white colors, the orange pendant lights, the light green sofa, and the soothing music make the place have the warmest touch, and a complete feel of Zen spa. The staff and the esthetician were very friendly and sweet. The esthetican spent a lot of time massaging my face and my neck/shoulder which i really like. Her facial techniques were amazing, remarkably good. Since my face has a lot of black heads especially on my nose, she was so patient to take all them out. She gave me the best shoulder/neck massage I have ever had. I was falling asleep almost through the whole facial. They use Eminence products, one of the top ranks of the best quality organic skincare products. My face was so bright and smooth after the facial which made me feel very happy. I am very satisfied with the services I recieved. It was totally worth my money. I will definitely come back next month for my next facial.
January 17, 2011
I would recommend this spa to anyone who wants a great experience. Everyone was so nice and welcoming. The place was very clean. I am going back next month and taking my cousin with me. A must try!!!
January 4, 2011
Quite a 'Zen' Class - Best Facial Treatment Ever
Very professional and competent team who make you feel right at home when you walk in. It's a brand new facility meaning the place is extremely neat, tidy and well kept. The whole experience is very spiritual and calming right from the moment when you are greeted at the front desk. I enjoyed how much personal attention I got when the massage therapist sat with me to examine my skin needs and suggested the best treatments and lotions for me. Next, I was taken to a room for a personal face massage therapy with serene settings, soothing music and dim lights. The therapist was very energetic and spent the next 90 minutes carefully and smoothly massaging my face with various top brand lotions, hot towels and general body massage. They even gave me a good discount making it all the more worth while. Zen Skincare caries TOP BRAND products that are excellent for your skin and have products for all skin types and needs. I highly recommend this place to anyone who is serious about taking care of their skin while saving a great deal on some great service and top quality products. I look forward to my future sessions with them.
Dear Simran, Thank you so much for your wonderful feedback. Knowing that you took the time to think of us and to write this great review made it all the more enjoyable to read. We consider ourselves fortunate to have you as our customer who is so hearty in your approbation and lavish in your praise. We hope that you’re enjoying the Stone Crop Starter Kit and we look forward to seeing you soon. Be Well and Live Zen. Sincerely, Zen Skincare Team.
January 3, 2011
Best Facial in San Gabriel,Ca
My husband gave me spa finder certificates searched for spa's found Zen skincare went for a massage and facial. The massage was great but the facial was awesome. Totally recommend Zen Skincare. The staff is friendly and Very professional..
Dear Blair, We would like to thank you for giving us your highest rating. We’re so glad that you enjoyed your time with us and achieved the relaxation and calm that you very much deserve. We hope that you're enjoying the Kneipp’s Sleep Well herbal bath oil. For years, the Valerian Herb has been known for its calming qualities. It can help to relieve nervous tension and improve your sleep. We sincerely appreciate your feedback and look forward to serving you soon. Be Well and Live Zen. Zen Skincare Team.
January 2, 2011
An Oasis in San Gabriel!
I walked into Zen skincare and was personally greeted by name and given a seat in the lovely waiting area. Then brought to a cosy room, with music, great temperature, and comfortable table into which I really relaxed for the first time in a long while. Cindy gave me the nourishing and nurturing facial with such expertise I was fully able to trust the process. The products are so gentle and healthy, my face and neck felt years younger after the experience. Cindy's touch is healing and I will return for regular treatments as I feel this is a regime I want to keep in my life. I give the Zen skincare experience my highest rating.
Dear Debra, Thank you very much for your kind words. We feel fortunate to have you as our customer and the opportunity to be part of your beauty, healthy, and spiritual regime. It has been a privilege to be recognized by you. As we fondly recall the moment you came out of the facial room, you looked truly amazing. We felt triumphant the moment you said: “I felt like I just got a facelift.” Thank you once more for taking time out of your busy schedule to write this wonderful review. We hope that you’re enjoying Eminence’s Organic Starter Kit and we look forward to serving you soon. Be Well and Live Zen. Sincerely, Zen Skincare Team.
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