AJ's Spa Millennium

AJ's Spa Millennium

Address & Info
3365 Richmond Road, Suite 120
Beachwood, OH 44122
United States
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+1(216) 593-0271

Hours of Operation
Mon: Closed Tues: 9am  -  6pm Wed: 9am  -  6pm Thu: 9am  -  6pm Fri: 9am  -  6pm Sat: 8am  -  5pm Sun: 10am  -  5pm
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Customer Reviews for AJ's Spa Millennium (42)

July 5, 2013
Low end
I am a salon owner and master stylist. I received a gift from my son to AJ's for a deluxe facial and deluxe pedi. So I went online to see the reviews and I was shocked by the awful comments. Well, I had to see for myself and I wouldn't waste my sons hard earned money. So as I entered the spa I noticed the retail area carried high end facial products but when I entered the facial room I saw the low end Queen Helene facial cleansing cream and a few unmarked jars. So when I was ready for my facial the young lady came into the room but she never introduced herself. I looked at her attire and I couldn't believe she had on a Nike hoodie and leggings. So unprofessional. The deluxe facial was awful and it was obvious that she wasn't an esthetician . I felt my heart would jump out of my chest during the facial. I just couldn't believe this was happening. After that, the same young lady gave my a pedi. She did a good job and again the spa displays OPI sugar scrubs and other spa pedi products but she did not use them. The young lady shook cane sugar from a shaker and mixed with some kind of oil and that was her sugar scrub. I don't blame the young lady she's just using whats given to use by her employer.
June 6, 2013
Zee is the Best!
I would highly recommend Zee for waxing. She is so quick!! Bikini waxes are not the most comfortable services but she does an outstanding job of making it as quick and painless as possible. I've had waxes at a number of locations and can say that she is truly the best!
May 12, 2013
Just Awful
I got a facial and a deluxe pedicure. The people performing these services are clearly NOT TRAINED. During my facial they used cheap products and paid no attention to my skin type. The girl left the room for 15 minutes while I just laid there in a mask that burned, I have never had that happen...ever. Then came the "deluxe pedicure" there was nothing deluxe about it. It took forever and was sooo not worth the $60. For starters the pedicure chair are cheap and awkward and uncomfortable. Then the girl was incredibly rough with my feet and made no attempt to even make me comfortable. Then she jacked up the polish job...like bad. It honestly looks better when I do it myself. She got polish ALL over my toes. It looked awful. I came home, took the polish off and redid it myself bc it was that bad. At other places a $60 pedicure typically includes a great foot/leg massage and exfoliation...NOT HERE. Probably the worst spa I've ever been to.
March 13, 2013
I went to this place for a facial because I bought a groupon for their millenium facial. The facial experience I had here is by far my worst experience of my life. The lady who did my facial (Zee) was so rough on my face and almost bruised me during extraction. She walked out 3 times from the room. She did not massage my face at all which I guess is an important step in facial. I would never recommend this place to anyone.
February 16, 2013
I didn't even want to give this place 1 star. I had a massage and a facial. The place was freezing cold and the massage table was also ice cold. There was no place for me to put my face but rested on my hands. When I asked if she could warm up the room, she told me it wasn't cold, it was only cold bc I was naked. I wasn't relaxed at all the entire time...and oil was dripping off me when I was done. The facial might as well been torture! The steam was burning me and when I told her it was burning she tried moving the steam which only fell back down into its original position. I have very sensitive skin. She left the room 3 times while she was letting the 'masks' work. She was out of the room about half the facial. I could have done a better facial at home. I have acne prone skin and after the burning of the steam she began to try to squeeze my nose, chin, cheeks, forehead (I guess to clean out my pores which I had no blemishes) but she was damaging and bruising my skin and tissues. She rudely asked me what products I use on my face. I told her that I see a dermatologist for my skin and she commented, "well it's not working." (Most likely trying to sell me their products.) I wouldn't take a service from this place for FREE!!!!
February 12, 2013
The Negative Reviews Are Accurate
The staff here are rude, with a few exceptions like the cosmetologist Maria. The services are poorly done in this outdated, dingy environment, and with dirty equipment. The products are of the same standard, poor, cheap, low quality beauty supply products. My manicure was so poorly done that the polish began to peel in less than 12 hours, and the manicure looked worse than ones I do myself. I'm pretty sure they are writing their positive reviews themselves, because of some duplication in their wording of reviews on Yahoo, and simply because the negative reviews are incredibly consistent with one another and the experience I had.
January 17, 2013
Never again
Not only is the salon outdated but so are the products! The techs are waaaay to rough and rushed and awfully chatty with one another. Next time, I'll go to a real spa!!!
November 29, 2012
Best Spa that I've been too in a while!
Let me start out by saying, I've been to a good number of Spas over the years, but wow I must say, I was thoroughly impressed with this spa. From the time I walked in, to the time I left the door, I felt like they were working FOR me. I walked in and was greeted with laughter, smiles, and GREAT attitude! Aj was really kind to me, offered me an assortment of beverages and there was very little wait. I got a facial and pedicure. Let me also say, Zee, one of the technicians, was absolutely amazing! She was very kind, made me very comfortable, and has a great attitude. When I was checking out, it was very quick and unlike many other spas I have been too, Aj did not try to push any sales on me, a constant annoyance I deal with. He was kind, informed of the specials and etc. I must say, my experience with this spa was amazing, and I plan on going again and again! HIGHLY RECOMMENDED!
November 9, 2012
Colette J's
They was rude after i made the appointment on the phone and would not let me cancel the appointment . The onwer told me he would still charge me gor the service and he qoute me $80.00 after the service he disapper and the girl at the desk charge me $ 101.00 . She stated that what the computer charge me... i will never go there again and i will not recommend no one to go there and the carpet in the massage room had white stains .. only thing was nice was the young lady that did the massage ... the onwer and daughter was rude!!!!!!!!
October 7, 2012
Thank you!
AJ and staff were very pleasant and professional. I will definitely return for services.
September 25, 2012
Worst Spa Experience Ever!
Worst spa experience I've ever had! Massage/Facial room was dirty and the products they used were cheap drug store closeouts (Queen Helene price tag $4.99!)I noticed this when getting dressed after. The sheets felt oily and dirty also. The pedicure sink also looked dirty but the water was so hot I think it killed most of the germs. French manicure was done with old polish and looked awful. I will be reporting this to the health department as they tried to reuse the same nail files ect. Please do not waste your money here.
September 9, 2012
i was very thrilled with my experience here.. im always skeptical when trying new places... but i do not regret coming here. i had a groupon for the waxing services. zee is the lady who took care of me.. she and the guy at the desk were very welcoming and so nice to me. all spas try to make you feel special... but this one takes the cake!! myself and 2 girlfriends did the braz wax thing.. a bit painful yes, but worth it. you dont have to shave for like a month afterwards. ive been going back every since. ask for Z, shes amazing.
September 4, 2012
AJ is the RUDEST!!!
Got a Groupon for spa day for two for me and my best friend for her 30th b-day and to celebrate her being a new mother. They were closed on the day they made the appointment, refused to see the proof that I made an appointment with them (phone records, notes), refused to admit that they may have made an error with my appointment, refused to offer anything to make up for my time and to top it off AJ called me a liar and hung up on me when I refused to budge. Glad I got a refund from Groupon because my coworker got the same Groupon for her and her mother and she said it was aweful service! Stay away!
August 12, 2012
This was my first time getting a Brazilian wax and Zee made it a wonderful experience. I'm not sure what all the complaints are about. It was fast. She was incredibly efficient and was conversational without taking away from her focus. I would highly recommend this place to anyone.
July 15, 2012
Most disappointing experience ever with a spa salon...
My friend and I purchased a spa package via Groupon. Services included a 1 hour massage, 1/2 hour facial, manicure and pedicure. Just let me say the lesson learned for me is to check reviews on the business first for the groupons being offered before purchasing. Spent way too much money for what I thought would of been a really great experience. Buyer be very aware of purchasing a groupon for this place. The only thing I can be very sure of is that you will be disappointed if you have any other spa experiences to compare to AJ's Spa Millenium. I have no idea how they won any awards in the past....just so sorry to have to be writing such a negative, horrible review...
June 18, 2012
Does anybody work there?
I have called and called, no answer. I have left messages without any call back. I have 2 certificates that I have paid for and would like to use. This is terrible customer service. If they can't handle the extra business, then they shouldn't advertise on Groupon and Living Social.
May 24, 2012
Nasty, Dirty and Unfriendly:
I went to this spa on a spafinder card. They were so un-friendly. I went for a pedicure and when my feet were soaking the girl asked if she could turn off the massage part because it was giving her a headache. Really.....It was a terrible experience, some of it hurt, they didn't give you back the files (which means they are re-used...) and I got a fungus.....It has been almost 7 months and it still isn't gone. I will probably loose my toenail. Never ever recommend.
February 25, 2012
Be aware!
If you are thinking about going to this salon or buying a Groupon, then DON'T! I've read the reviews before I went to the salon, I should have listened to them...I thought people were just being over exaggerated, and I went to look at it myself. Now, I rather pay $70+ for a Brazilian wax in a nice salon where I know I will be pampered instead of TORTURED. I've been getting waxes all my life, I know its supposed to hurt but not to the extent where I have to put on antibiotic ointment and pain relief. She got all the hair off, along with my skin...I'm full of scars! I don't know what keeps them in business, but its definitely not their gentle touch, kindness, nor atmosphere.
February 22, 2012
They were so nice at the front the staff was so warm and the service gets an A+++. i have never had a brazilian wax done so quick, thorough, and with minimal pain!!!! i will definitely come back and do recommend! i have also scheduled some other services because if they can do a brazilian wax that way i can only imagine how thorough the rest of their services are!
January 13, 2012
ABSOLUTELY AWFUL....do not recommend
Let me just preface this by saying I have never felt the need to write a bad review for any place until now. I sure wish I would have read more reviews before buying a Groupon for here...I had made an appointment to get a Brazilian walked in 10 minutes early and they said they had no appointment scheduled for me. After waiting 30 minutes for someone to "fit me in" (not an appointment I would care to rush by any means) I was put into a room with hair all over the floor and ratty towels. The only reason I didn't leave is because I had driven over an hour and had already paid. The lady that came in to do my wax seriously walked in said hi, and pulled off my towel that was covering me. She was SO rude, didn't say but a few words to me. I will give her this, it was VERY QUICK..but seriously left me on the table crying. Not because of the pain but because she was so rude and rough. When she was finished she said okay, see you back in 3 weeks and walked out WITHOUT washing her hands or using sanitizer!!!! AND, she didn't cover me back up before opening the door...it was awful and I hope no one else has to go through this experience
October 26, 2011
Excellent Eyebrow Wax
I always get my eyebrows waxed here by Marnita. She does an excellent job every time. My eyebrows are always nice and even. She could be more friendly or even a little. Doesn't speak hardly to you at beginning and barely says Thank you if at all at end of service. I'm very wary of people touching my eyebrows so if I find someone who consistently does a good job then I stay with them despite everything else. This is the only reason I keep coming.
August 31, 2011
Awful experience
I went to AJ's for a bikini wax. I will never again return - despite having purchased a groupon for 2 waxes. The atmosphere left a lot to be desired. The room was uncomfortably hot. I had to blow hair off of the bed before I laid down. The esthetician re-dipped the stick in the wax repeatedly rather than using a new stick each time. Even the application of the wax resulted in discomfort.She was brutal and the wax actually left welts on my skin. There is one strip of skin that started to bleed. Never again. I do not recommend this spa to any other women!!
June 1, 2011
I visited the spa for a brazilian wax for my first time visit. I was taken back and waxed by a woman who did not introduce herself or ask my name- made no small talk and acted as though she would rather be anywhere else. The room appeared dirty and messy and I noted hairs floating in the melted wax. As I changed lifted up the sheet to look under the table to see several hairballs and fuzz. The actual wax was efficient although a bit brutal. She does not have a gentle touch what so ever and I have had several waxes elsewhere. She also used the same stick throughout the entire service, re-dipping in the communal pot after it touched my skin. When she was finished she coldly left the room and told me to "have a nice day" and I did not see her after redressing nor did she walk me to the register. Decide for yourself but this place is a dump.
Response from AJ's Spa Millennium
It's really sad when people have to be untruthful about services that they receive at spas. First of all every brazilian wax or any service that I perform at AJ's Spa Millennium I always introduce myself by saying "hello my name is Marnita I will be performing your service today, how are you?''. Then I begin to find out information about the person that I am about to service like their name, if it's their first service of this type, and if they have at least three weeks of hair growth. I always try to make sure the guest is comfortable with the service that they are about to receive and if they are not I will share with them ways to relax more during the service. I also share with them the different positioning that will take place during the service and that there will certain areas that we will get to where it will be important not to jump. In regards to the unhealthy sanitary conditions that this guest is referring to it is absolutely completely untrue. I challange anyone at anytime to vist and inspect the room and the wax pots that I perform the waxing services out of it is not only the cleanest wax room that you can ever and I do mean ever get a service in but it is inspected by the health board twice a year and it always passes the strict inspection requirements. The guest above clearly has some issues going on and I don't know what they are but I surely hope that she resolves them for herself. My questioin is if the room was as she says why would she continue the service???? This type of service is too personal to be subjected to unsanitary conditions. I do over 300 bikini waxing service from this very room on average every month and I am not willing to jeopardize my guest health.
April 21, 2011
Please BEWARE of this place. I have never been disappointed over a pedicure... They do not have spa pedicure chairs that are comfortable. They use a foot spa that you have at home, but some how NO jets, becuase it wasn't PLUGGED IN!!! My feet just sat in almost cold water and was charged $65??? This is normally my time to relax, but this was FAR from relaxing.... If you are looking for something remotely upscale.... This is not it!!!
April 12, 2011
Wonderful services!
I was shocked to read the negative reviews about the spa! When i was serviced there were some minor delays, however, the staff was very friendly! Once I was taken back to receive my services they did and excellent job! I will be returning!
March 16, 2011
Never got served!
I made an appointment for a manicure a week in advance. The day before, I got a call asking if I could change my time from 1pm to 2:30, which I was very happy to do. I got there right on time and after a few minutes, the manicurist came out to tell me she was behind and could I come back later. I told her I had already changed my appointment and that I had driven 20 minutes to get there. She then said that she could be with me in 30-40 minutes and I consented to wait. 50 minutes later I went to the desk to inquire and when the receptionist came back from talking to the manicurist (who never even came out to talk to me again) I was told it would be 20 minutes more! I left!! I have one day off and waiting at AJ's is not the way I want to spend it. I will never go there again, as they didn't even seem to care that I was leaving.
January 21, 2011
I was very pleased with my overall experience at AJ's! From the time i walked in until i walked out the door the staff was very friendly and helpful! At first i was a little shocked at the price, however, I will pay whatever price for Marnita's services! My eye brows look amazing, feet feel fantastic, and the quickest/best Brazilian I have ever had!
June 15, 2010
Don't get a manicure here! You'll be disappointed.
I've been going to this spa and getting my hair done by a stylist who has been excellent. In this visit I made an appointment to get a manicure. They had a new nail service called Axxium Nails by Opi, which is a colored gel polish manicure which is supposed to last 2 weeks or more. I'm growing my nails out and need some reinforcement so I decided to try Axxium Nails. I realize with gel the layers are to be applied thinly but the color wasn't deep enough even though I selected a purplish pink color. The color was nice and rich in the pot but not as applied on my nails. The color was applied so light I could see my own nails through the color. I'm not sure if the nail tech was being lazy as it took a great deal of time with all the thin layers and curing time. I needed more layers than what was applied. When I got home I noticed the nail color wasn't evenly applied also, some places were lighter than other places. This is my first experience with gel and didn't know exactly how it was supposed to look. I'm certain gel polish is to supposed to look like regular nail polish in regards to the richness of the color, the only difference is that it lasts longer and has a high shine, otherwise gel wouldn't be popular. I've concluded the job that was done on my nails was horrible. I had to use nail polish on top of it. I supposidly had my nails done by the head nail tech. To top it all off, when I went to the desk to pay, the owner asked to see my nails and he stated they were nice and the color was rich. Anybody could see the job was sloppily done. I was dumbfounded at his statement. I won't be getting my nails done here anylonger. I would rather not come here anymore but my hairstylist is excellent.
Trudi K
May 31, 2010
Great Ambience
Great hair coloring experience and advice. Great products. I have had my hair colored here several times and have been very pleased with the quality of workmanship and experience of the operators. Great service.
Nancy K
January 2, 2010
I've been to this spa before for pedicures but wouldn't return. The atmosphere there is not friendly. Staff barely acknowledges your presence & is more interested in talking to each other than to clients. My pedicure was sloppy (upon closer inspection at home). The pedicurist was lacking in skill, experience & training. To ask someone to spend $47 for her level of skill is insulting. My granddaughters could have done better. Management should realize that customer service is their primry concern. If clients don't go home happy they might as well close up shop.
November 14, 2009
No Go
I took my mom here for her bday, I thought we can both get nice manicures...yeah right I think I can almost do a better job myself. The desk personal was great but the 2 manicurist were horrible. You would think that their eyes were closed when they worked on both me and my mom. They were both very unpleasant as well. The place it self was beautiful. I will never go there again.
October 14, 2009
Exceptional Service
I have been a long time patron of AJ Spa Millennium and have tried a little of everything and have never been disappointed. I find the service to be impeccable each time I visit. They have so much to offer, it's like a one-stop-shop. The friendly staff makes you feel special as soon as you walk in and are ready to cater to your needs. The atmosphere is very clean, warm, and tranquil and instantly put you at ease. Whether it's the exceptional service you receive, pleasant aroma of an array of scents, or the soothing music you hear, you'll definitely feel a sense of calm and eagerness to come back. If you haven't tried this spa you are truly missing out on a big treat. Believe me you won't be disappointed!
June 22, 2009
Great service and ambiance!
I visited this spa with my mom recently for a manicure. The staff was friendly, efficient, and helpful. The spa was clean and spacious. We will definitely return!
June 15, 2009
Worst Spa Experience
I was very disappointed with my recent spa experience. The place was Dirty, Dirty, Dirty!! The foot soaker did not work, was dirty, and the water was cold. The towels and robes were stained and fraying. My body scrub and massage was a joke. The equipment and products used were old cheap cramp. When I left, I felt like I got robbed. I would Never go back and would never recommend this spa. I surpirsed the State has not closed them down yet, seriously.
June 15, 2009
These people who wrote the good reviews must be the owners. You will pay alot of money for a big disappointment. They don't even have pedicure chairs, you soak in a cheap foot massager and the water is never changed. One thing if you want fast, it won't take over 10 minutes, but don't expect much, you could wash your feet in your own tub alot better. The $54 facial lasted a whole 15 minutes and all she did was rub lotion on my face and never wiped any of it off. Plan on spending 2 hours for the 10 minute pedicure and 15 minute facial. Did I mention dirty, it was really bad. Yellow sheets and towels and the robes were frayed and stained. Nasty.
June 8, 2009
Hair Studio
The stylist there do the best natural Hair. When I got my hair done there it was nice and straight with a lot of body.
June 7, 2009
Great Facials
I you really want to resolve your issues go to this spa they are great!!!
June 5, 2009
best brazilian waxes ever!!!
The spa is extraordinary, I found them on the internet and they advertised Brazilian waxing in and out in 15 minutes. At first I didn't believe it so I tried it out. Not only was she fast but very, very, efficient. The staff is very professional and they always get you in for your service in a timely fashion. This is the only spa that I have found that respects your time and your spa experience. I started going there just for the Brazilian waxes but now I go there for all of my spa services. Great place to experience!!!
February 20, 2009
worst experience ever!!!!
this place was a nightmare. the moment we walked in we were told "YOU ARE LATE!!!" we were 4 minutes late due to a traffic accident on the highway. when we finally were "shuttled" back to our services we sat and listened to the staff talk about eachother and their drama for an hour. I had 5 different people swap in and out to complete my pedicure and when I said something the manager told me "too bad. you should have stopped them halfway through your manicure and told them to stop". do me a favor and dont go here... they couldnt pay ME to go back!!!
July 7, 2008
Will Never Go Back
I recently took my mother-in-law here for a facial and pedicure. It was my first time here, and I was looking forward to a relaxing afternoon. We were on time for our appointment, but were told that we had arrived at the wrong time, despite the email confirmation that I had confirming my appointment time. The receptionist brought over her supervisor who coldly insisted that I was incorrect, and acted as though we were an enormous inconvenience. She humiliated me in front of my mother-in-law and ruined what should have been a relaxing experience. The only highlight was the two lovely girls who did our pedicures. They were cheerful and did an excellent job. But, I would still never return after being treated so discourteously.
October 4, 2007
This Day Spa is wonderful! The service is excellent, some of the best in the business. They offer all types of services from massage (my favorite) and facials. They also do manni's and pedi's... which are the best. I also got permanent cosmetics (eyeliner) and I absolutely LOVE IT!!! You must visit this spa!
June 27, 2007
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