Customer Reviews for Taylor Stevens Salon & Spa (7)
July 23, 2012
My daughter had her hair done at this salon and they ruined it! She was going for a deep purple/red/brown and the roots are the only thing that are right. Everything else is a different color. Working with the manager was a joke. I have left messages, emails and even tried Facebook to get a hold of the owner, still no response. They are sweet as pie until you have a complaint. Then the attitude comes out and the manager says, "If you don't like what I say, wait till you speak with the owner, she is worse!" I will never return there again. I also found out that this is their second salon the first was closed due to so many complaints...
December 14, 2011
What a Mistake
I bought my mother a spa package and she misplaced it. I went in with my credit card statement and receipt, and they still wouldn't replace it or give her the service I paid for. Each certificate is given a number and is recorded in their records. I asked the girl behind the desk to look it up and she said it wasn't yet used so with the proof I thought that would be enough until another employee came up stating that they wouldn't accept that either. I'e never been so disapointed with service. I've heard nothing but bad things about this place and their customer service is horrible!
November 28, 2010
Taylor Stevens Salon & Spa
For spa services, the atmosphere is not very relaxing. The massage rooms are in the back of the salon and you can hear alot of commotion. I've had a few massages at Talor Stevens, they were just "ok". I had a great pedicure here , I do not have the technicians name. I'd stay away from eye-brow waxing here unless you provide specific instructions (I had previously gone to two younger ladies at the salon, unfortuatley I had a bad experience so have chosen to find a different place for brow waxing)
November 1, 2010
I've been going to Taylor Stevens for almost 3 years and I've decided to take my business elsewhere. I've overheard the salon owner herself talking down about her own employees and I am appalled. I don't feel appreciated as a client, I'm going to go somewhere else because I am confident I can get a better service and experience somewhere else for much cheaper. I always feel like they are rushing me in and out. For an "upscale salon" it sure isn't. The employees and the atmosphere itself need a lot of help. Spa Bleu is a further drive for me but I will gladly make the trip there to support Aveda. It is unfortunate that Taylor Stevens is the ony salon representing Aveda in my area.
October 20, 2008
I was referred by my girlfriend that had been seeing the owner for a long time. It took awhile to get in because she is so booked, she was definatley worth the wait. She listen to me and then gave me some great advice. She was amazing, my color is beautiful and she was so great in helping me learn to style it myself. The cut was so great, it was so easy for me to do myself. I cant wait to recommend other people they have this great referral program oh and they gave me this great journey pack! i cant wait to use them. Take a chance and try this place you wont be disappointed.
April 25, 2008
Won't Go Again
What a disaster! Went in for cut & color and came out with black hair. The staff was reluctant to correct the problem, then I was charged extra to correct. It is still not at all what I requested or expected. They blamed the condition of my hair on the poor lighting of the salon-it would look better once I went outside or home where there was better lighting. After insisting there was a huge problem with the color of my hair, I was then told it didn't matter because it would all wash out and fade in about a week anyways. What happened to looking and feeling gorgeous when you walk out of the salon? I certainly did not feel or look anything close to gorgeous when I walked out of Taylor Stevens! I was appalled and disappointed with the response and service I received from the staff and supervisor. My hair is a complete disaster and I'm still trying to figure out how I am going to get it fixed. Not to mention that I also had to pay for this horrid experience!!
January 5, 2007
Best Spa in the NW suberb's
My girlfriend told me about this salon, how wonderful it was and how great she was treated. I booked a facial and a massage, WOW what a treat. The Spa and Salon are awesome. I was treated very respectfully and they are so nice, nobody was stuck up, very friendly. I booked my next appointment for a facilal and I now get my hair done here AWESOME Experience!!!!!!!!!!!!!!!!!!!!!!!!!!
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