Philipes Spa

Just went last weekend, I booked this appointment a few weeks out and called several times to verify and add or delete people or services. The staff was very helpful and blocked out the time slot for us while I contacted everyone. The day of the appointment we arrived a half an hour late (traffic from Bloomington) and they moved things around to fit us all in with all of the services we requested! My Best Friend was a little stressed when we got there but after her massage she felt great and really enjoyed her Manicure & Pedicure. The employees even stayed late to fit us all in. They really took it serious that it was a special day for her and helped start the trip off right!

I've been to this spa a few times and have been thoroughly dissatisfield with their quality of service and personnel. On my most recent visit I was rushed into the pedicure room where I was given minimal attention and had to listen to the worker complain to the girl next to her about how much she hated her job. It was evident in her quality of work. She shoud not have been exposed to the general public with this attitude and I will not be returning, even though I have a gift card with more money left on it. I'd rather spend that money on the merchandise at the front of the spa or let it go to waste.

My husband purchased a spa package for me after the birth of our son. It was a surprise to me and he just told me to show up. After I got home and he asked about it, he realized that they did not give me all of the services he paid for. They FORGOT to provide one of the HOUR long services included in the already overpriced package. When I went back, they did the service (although it was rushed through and not at all relaxing and was only about 35 minutes and not the hour that was built into the package) and no one even offered as much as an apology. I would only go back if I got a gift card, but this time I will make sure I know EXACTLY what it is I'm supposed to be getting so they don't skip a service!

I have been several times to have manicures and last week a pedicure as well. I think they do a wonderful job; I loved both last week! They are personable and friendly and it's very reasonable. I will definitely go back.

You be the judge: I booked 2 weeks in advance to have a facial 2 days before my wedding, arrived at the spa to be told they didn't have my reservation and was given no apology or anything. When I ask for the manager, she said they had computer issues and all appointsments for that day were lost, so they went ahead a booked new ones! WHAT??? so all the people, like me, who showed up, were out of luck. I had been there a year before for a massage and it was so painful, I was sore for days and it wasn't a deep tissue massage. The staff was rude and not helpful at all. this place is WAY overrated

I've been to this spa a few times and while I was pleased with the service I got, I was disappointed that they didn't actually provide me with a full 60 minutes of service. When I arrived, they took me back to a lockerroom to change into a robe and slippers...nice. And then I was taken to a relaxation room....nice. But when I left after my facial and looked at the clock, I realized that all the time I'd spent in the lockerroom and the relaxation room was extracted from my 60 minutes of service. So my facial had actually only been like 40 minutes! Not nice!

I've used Philipes for the pedicures and manicures, my fiance has had a massage here. They are or were a bit overpriced- making add on's their expensive part. Their store in the front is cute but again can be expensive. The chairs for the pedicures at the time I went splashed water up and out of the bowl causing you to really roll up your pants and hold onto your purse or you'd run the risk of getting drenched. The staff is friendly though and the location is offset from the main traffic of the upscale mall down the street.

I absolutely love this spa! I have just recently found it and so have only been 5 times. They are so nice and have great knowledge about products and services. I always leave feeling wonderful and with wonderful products that I know will be perfect for me! I am suprised about the unhappy reviews I have seen but take it from me you need to experience each service they offer! I will not go anywhere else!

I booked pedicures for my friend and me at the same time. When we arrived, we learned they had moved one of us to an appointment 2 hours later, contacting neither of us about the change. I took the later appointment, spoiling our vacation "kick off". Both of us reguarly get pedicures at our neighborhood discount salon, but we had decided to splurge for the pedicure at this luxury salon. We booked Phillipe's regular pedicures, and were stunned that they did not include any scrubbing of the feet with a loofah or stone, nor did they include any foot or leg massage. (Those service cost even more!) Cuticles were pushed quickly and poorly. Polish application was messy. They put something on top of my polish for quick drying ... which I watched turn to big spots of opaque white on top of my red polish. They refused to remove/replace the polish ... just swiped over it with remover to get rid of the white opaque, leaving it even messier. Worst of all, I later called three times and was never allowed to speak to the manager. I mailed a lengthy letter of complaint, and never received the courtesy of a reply, nor any offer of apology. I prefer the skilled, polite, reasonably priced services of my regular neighborhood discount salon

this was a nice spa but personally did not find the services or staff - comparible for the price. however, i would return to give other staff a chance