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Terrible customer service - feels like a scam!By MaryM | December 9, 2012
While pregnant, I purchased a Tuango deal for this spa, encouraged by the owner who said the treatment is great for pregnant women. When I arrived for my appt, they refused to give me the treatment, saying it might be problematic and switched it out for a maternity massage - no price difference was mentioned beforehand. When I got out, I was harassed by the owner to pay a difference. The initial service was valued at 160$ and the maternity massage at 125$ - I was already getting LESS value. But on top of that, the owner insisted I pay 85$ extra - the service without the Tuango deal. This spa sells group deals on websites so that they can wrangle you in and then cheat you on full price. If you try to calmly discuss, the owner yells at customers and staff. I will never go back to this spa!!
Would you visit again?
No
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VERY UNPROFESSIONAL SPABy NicoleE | July 28, 2012
I had a horrible experience at SPA VIVA. I bought 2 massage sessions and I had pre paid for them. I had one massage at that time and was owed another. They gave me a receipt for the future massage and they told me to bring it in for my next visit so I did then they denied me the service when I had proof that it was pre paid. They stole my money and didn't honor the service. The owner started screaming at me and her staff in her language that I didn't understand. This place is a scam and the owner is a horrible women with NO customer service. I have told many people about this nightmare and they will not go there again. Thanks for your time.
Would you visit again?
No
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Naturopathic Services!By erinl | March 20, 2012
Wonderful spa with a really great variety of naturopathic services! Great atmosphere and friendly staff. Will definitely go back!
Would you visit again?
Yes
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Location & Hours
Business Address
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Spa Viva
2085 Union Street ,
Montreal, QC H3A 2C3
Canada
Phone: (514) 388-8000
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