Customer Reviews for Natura Spa and Salon (5)
August 19, 2014
Love this spa
This was a gift from my wife. I'm very glad I agreed to a massage and pedicure. So relaxed and will defiantly do this again. After seeing their set up for couples, I am going to be booking for both of us to go next time.
April 22, 2014
If my laser hair removal treatments weren't prepaid for with a Groupon, I would not be finishing them at this spa. My first 2 appts were fine, but a few days before my 3rd scheduled appt, it got cancelled due to equipment malfunction (understandably, these things happen and are beyond their control). I was told at that time that they would call me to rebook, but after 6 WEEKS!!!! I finally called them (laser hair removal sessions need to be done within 6-8 weeks of the previous). They offered to do 2 additional sessions if needed free of charge, but seem to have forgotten this offer now. Last week I had an appt & no one even showed up! After expressing my anger, they offered to do my underarms for free, but today at my appt, they accused me of missing my appt last week!! Despite providing extra services for free, they have been very defensive at every turn, never failing to come up with excuses for why things have gone wrong and never accepting the blame. I'm so fed up with "customer service" companies that expect the customer to accomodate them. Whatever happened to the philosophy of "the customer is always right"? Would NOT recommend this spa to anyone.
February 13, 2014
If I could give 0 stars, I would. I purchased a Groupon for laser in December. I called to set up an appointment several times but no one answered the telephone nor did they return my phone messages. I attempted to reach them by e-mail, and was told that they were not booking laser appointments as there was a problem with their machine. I was advised to call in January, which I did. After another several attempts to reach them by telephone, I finally scheduled an appointment. On the day of my appointment the weather was poor, so I called to see if they were still open. I had to call literally five times in a row before someone answered the phone, only to be told that they were planning on closing due to weather. Of course they cannot control the weather, but I'm amazed that they wouldn't call to notify their clients. The appointment to today. I called to confirm the appointment prior to leaving my house. I called twice, no answer. I showed up to my appointment tonight only to be told that the woman who does the laser treatment went home sick and they apparently didn't have my number, despite the fact that I provided it both via e-mail and when I called to have my appointment scheduled, and then rescheduled. NOT IMPRESSED!!!
December 1, 2012
Skip this spa
Although the facility is nice, the massage room had paper thin walls. I could here the conversation in the next room and the thumping and banging from the Curves next door. The message was meh! I asked the masseuse to apply more pressure and get rid of the muscle knots which did not happen. I was also on my stomach the entire massage which was a first and very uncomfortable. My back ached when I got up. The whole experience was quite unpleasant and not up to standards of other spas.
April 28, 2012
Pedicure from Heaven
Wow....Just had the most amazing pedicure at Natura Day Spa!!! The spa atmosphere is so spectacular and the staff was professional and gracious. I will for sure become a regular visitor too this hidden treasure... Thanks so much Kathleen Richer
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