Customer Reviews for Soma Advanced Skin and Body Therapy (2)
June 25, 2014
Not the best choice ...
A spa located in a great location for anyone who lives/works downtown. My experience however wasn't the best and after almost three years of trying to fix the scars I received from my service I wanted to share my experience. Back in 2011 I purchased an IPL package. Within hours of my 1st treatment large marks were forming around my forehead and by the evening my skin looked burnt! I went in the next day and the technician was genuinely apologetic. She offered me a full refund and tried to be optimistic that the"marks" would disappear in a week or so. Needless to say they didn't, and I had to see a skin specialist to confirm the burns were done to the layers beneath the surface of my skin. However the owner of SOMA (Lourdes Juan's) response was anything but professional and I would caution you to book such services here because of her reaction. Once the owner was informed of what had happened she made no attempt to see or follow up with me about the damage done to my skin. When she saw that I was still upstairs (in the spa) she quickly walked away, avoiding any responsibility/ownership as a business owner. Her reaction dissolved any faith I had in their services and hope my review prevents this from happening to anyone else again.
October 30, 2012
Won't be doing business with them again!!
I couldn't figure out if the girl at the front desk was having a bad day or she was just rude, but after a few visits, I've figured it out. Service is average, so no problem finding another place. They won't be in business very long with that kind of first, second and third impression!
Load 2 More Reviews +
Rate this Business×
Preview of your Review
Soma Advanced Skin and Body Therapy
Would you visit again?
By submitting a review you agree to our Terms & Conditions
Facilities & Amenities×