Customer Reviews for Hand & Stone Massage and Facial Spa - Exton (3)
September 29, 2014
Highly Recommend, member since opened
My wife and I have been a member since Hand & Stone in Exton first opened. We are both extremely happy with the therapists as well as the front desk service. The front desk does a great job of matching up therapists with the type of massage or service we are looking for and has always been polite and helpful. We both highly recommend Hand & Stone in Exton.
April 8, 2013
Poorly Managed Location
I would highly encourage everyone to not consider signing any monthly auto renew contract. The savings is not worth the aggravation of when it comes time to cancel. Management (poor at best) will wordsmith in a way to attempt to use terms of the contract to collect more money for services not rendered. this is borderline theft of service. There are better places, better management, better prices in the surrounding areas. I do give credit to the therapists that I have used and the front desk help has been great, always friendly. I still have gift cards purchased for friends and family, and will offer them the experience with a warning as mentioned regarding the contract. I will be credited the disputed amount. Take a good luck at the Better Business Bureau website. Look at the ratings by location. The F's keep piling up for ratings of this business. Not sure what is worse, dealing with a mattress warranty claim or this poorly managed franchise. Hope this helps you and educates you on making the smart decision. Good luck!
March 11, 2012
Excellent Hot Stone Massage
The staff got me in for a Hot Stone Massage within a day and Sherri (massage therapist) was GREAT!! I will be back in the future. Thank you for a great experience!
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Hand & Stone Massage and Facial Spa - Exton
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