Customer Reviews (5)
September 13, 2012
3 massage therapists in 3 visits ALL amazing. The facial was sooooo delicious I fell asleep If you have not been here you need to go, the fresh fruit in their meditation room and cucumber water are so refreshing and the candles just add anbiance.
September 5, 2011
Falls Short on Service
My husband and I thought to try this spa instead of traveling 3 hours north to Wine Country like we usually do. Although the masseuse gave us great treatment the previous times, the front desk girls were unfriendly and abrupt during our last and final visit. We were not sure of our appt time and called earlier--my husband left his cell number and a message since he got a recording. When we arrived the girl at the front desk said we were late. We received no phone call back. My husband had checked his cell phone and tried to show the girl, but she was quite rude and said our session would be cut short and we'd have to pay for the full session. I wish we got her name, but was too frustrated as we canceled and walked out. AquaBlue, please hire experienced and mature front staff people because you have lost our business forever.
this seems out of character completely. aquablue calls the client the evening before their appointment to CONFIRM time and remind our clients to arrive a little early to be able to RELAX in our RELAXATION room and have a cup of tea fresh fruit or champagne prior to their therapy start times. this is extremely important as part of the ambiance of our spa. depending HOW late this client arrived there is a chance that they would have to have a shorter appointment or reschedule ...and there IS a fee for same day reschedules and cancellations and is clearly stated in all of our materials. From the sound of this incident I think possibly the client was frustrated at being late for their appointment the front desk staff will go out of their way to accommodate the clients but can only do so to the respect and rights of the on time client that comes next. this seems unfortunate also that I cannot find ANY evidence of this client and this incident and as a manager I am only as far away as my phone. Frank Savino Spa Director
June 2, 2011
I have been a regular customer of this spa for years now; have not had a bad experiece yet. Love their packages, espcially the relaxation package...talk about RELAXING. Even taken my monolingual Spanish-speaking mother and she has been treated fabulously, she keeps asking when I'm going to get her another treatment!
April 25, 2011
Aquablue Spa does NOT apply Spa Finder gift certificates to any service
I booked a Spring Special at Aquablue. When it came to paying for the massage, I presented the gift certificate I received via Spa Finder. The woman behind the counter told me that it would not be valid towards the Spring Special. I noted that there were not any qualifications noted on the gift certificate. She said it was their policy and it would not be applied towards the special. While there were other parts to my experience that didn't leave me wanting more (the waiting area didn't have enough seats, my masseuse was inexperienced, and the area to change is merely a bathroom), I would have considered returning in the future. Because of their disregard for the certificate, I didn't leave feeling relaxed, but rather frustrated. I will not go back to this spa.
May 3, 2006
THE BEST MASSAGE
IT WAS THE BEST MASSAGE EXPERIENCE I HAD IN A VERY LONG TIME. ME AND MY HUSBAND HAD A DELUXE MASSAGE IT WAS GREAT. IT WAS MY HUSBANDS FIRST TIME AND THE STAFF THERE MADE HIM FEEL VERY COMFORTABLE. I WOULD DEFINITELY DO THIS AGAIN. HOPEFULLY I CAN DO THIS SOON. RUTHIE
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