Highlands Day Spa, The

I also had a gift certificate that had expired but did not realize there even was an expiry date until I went to give it to the cashier after my massage. The cashier was rude and completely unwilling to bend. I sent an e-mail to the management but never received a reply. I will never return!

This Spa is a fast food spa experience. The staff are very frumpy looking. The manager of the front desk was rude and seemed to have no real experience as a manager, she was horrible at talking to my friend and I. I will never come back here again. During my facial I kept hearing people outside the room talking very loud never got to relax and then the applied these really gross, used, smelly sponges on my face, even the girl giving me my facial said that they reuse all the sponges to save money. They probably cost pennies to replace. The place had a horrible odor and wasn't a relaxing warm enviorment at all. what a waste of money and time next time going to Zi Spa.

My father purchased a gift certificate for me when my sister died. I was one month past the six month expiriation date and called to extend because I'd had an accident and realized the gift wasn't good for a year. Offered to purchase another massage to use at the same time if they would honor it. The owner wouldn't return three phone calls and the person on the phone basically told me "too bad" there are NO exceptions. I own a business in town and I make every effort to make my customers happy. Especially when I have their money in the form of a gift certificate. So, Hightlands Spa, keep my Dad's money and I will tell at least 20 people a week how poorly you treated me. Don't give me a song and dance about how my Dad "bought a massage special". He paid full price. Z Spa here I come.

I had "The Treatment," which included a full body exfoliation scrub (herbal sea salt and warm oil), mud wrap, and 55 minute full body massage, all of which were excellent! Beautiful location, relaxing ambiance, and great prices! My therapist was very talented and did a back, front, and foot massage. I will definitely return!

I frequent this spa and their scrubs and body products are the best!

I love the spa and the services offered! The associates are very friendly and the setting is fabulous. Very reasonably priced and easy to book. I am getting ready for my next spa day!