Customer Reviews for Skin Deep & Beyond Day Spa (11)
October 20, 2014
Don't waste your gift card or Money here
It has taken me a while to write this review, as in I have been that upset about this. However, in this case I HAD TOO share my 1st and last time visit to this establishment! I have been getting waxed for over 10 years as that is my method of hair removal. This is by FAR the worst experience on so many levels I have ever had.. A few details for you: 1. She left waxed all over me down there, she said, she'd just give me a towel with soap and water and for me to clean it up. WHAT? UNREAL! 2. Terrible bedside manner 3. The lady in the front was awful! 4. I could go on...... I will suggest to my friends and family to never come here. EVER. You couldn't pay me to come back!
We are very proud of our outstanding reputation. We specialize in skincare and massage and laser hair removal. Please give those services a try and THEN we will exceed your expectations!!!
January 19, 2011
What A Great Place
I have been going to this spa for several years. I love it and I'm hard to please. I think the service is wonderful. The owners take time to know you and find out what your needs are. They don't push unwanted products on you and I would'nt go anywhere else. The prices are very fair. If you go here and your not happy they will go the extra step to be sure you are before you leave. You won't be sorry if you give it a try. I sure was'nt Thank you Alesia
December 2, 2010
If you need a deep tissue massage, skin deep and beyond has the best people. Just make sure to mention that's what you need and they'll set you up. I go there for mine all the time.
December 1, 2010
What a great, friendly spa!
I am very impressed with the friendly service at Skin Deep & Beyond Day Spa. I have been to many other clinics that are very rude, and push me every single time I am there to buy something! Thank goodness I have found a nice place where customer service is a top priority! My massage was wonderful, too. I have had many microdermabrasions there, and I did not have any pain...it's a scratchy exfoliation to get rid of dead skin..that is the whole point. As for the massage beds being too small...I'm pretty sure any normal sized person can fit on them, I don't see how you could run out of room unless you were excessively overweight. My overall review is that this place is a well-priced, fantastic, luxerious place to come to relax! Who needs to read magazines when you're taking the time to relax anyways? :)
November 26, 2010
Skin Deep & Beyond Day Spa
I was looking forward to a Deep Tissue Massage. But instead of being scheduled with a masseuse experienced in that style, I was given one with little experience, no bedside manner and who managed to poke me with her nails. I was also uncomfortable that no one asked about medical conditions or massage preferences as is the procedure at other salons. With their massage prices at $68 an hour, I expected a little luxury. But there was nothing luxurious about this tiny, dive of a place. The massage table was narrow, covered with a crumpled sheet and had nowhere to rest the arms. They say everything is brand new, but it didn't look like it to me. They say cell phones are not permitted, yet their walls are paper thin and I could hear the sounds of men talking in the street. Granted, I was the first customer on the opening day of their new location, but that doesn't excuse many of the things I experienced there. To apologize, I was offered a complimentary massage from another masseuse, which was certainly much better. But it was not enough to convince me to go back there.
Positive feedback is always appreciated. We were more than happy to go the extra mile for you. We were just as surprised to discover that the windows had not been updated in this location. We have corrected that issue. You received a FREE massage. Our tables are wide and all handicap accessible. We have been in business for 10 years. Our philosophy is to make the customer happy, if that is humanly possible. Sometimes it's not possible, but we certainly are willing to try.
November 18, 2010
Quality and Price is a great combination
My whole family has been going to this Spa for several years. They have always been friendly and inviting. I can't get a better massage or facial anyplace else. I am excited about the new location. I can't wait to go try it.
October 8, 2010
This place is wonderful!
I also came here for the first time and my expericence here was unsurpassed. The place is ambient, very lovely. I had a lot of questions and they were very formal about it. I enjoyed my experience here and had a wonderful time with Cindy. She is a total sweetheart and I absolutely recommend her when you visit. Definitely will come back.
September 27, 2010
First time customer
I came in for a microdermabrasion for the first and it was super painful! I honestly felt like my skin was being cut but I guess that's how it works? Beauty is pain. Staff was incredibly kind, the spa was nice although the waiting area was pretty dark if you want to read a magazine they provided you need to sit right next to the light. Other than that it was pretty good.
Thank you for your kind words. We pride ourselves on having a caring and friendly atmosphere. We just moved on November 26th. The waiting area is dimly lit by candles and a fireplace and waterfalls and domes. No magazines are provided in our NEW location. Microdermabrasion is scratchy. It sandblasts the dead skin cells, leaving a fresh, smooth, complexion. We have luxurious 'Eminence Organic Facials that can clean the skin and rejuvenate the complexion without being scratchy and uncomfortable. Try it!
July 11, 2010
no customer service!
Waited 30 mins after the scheduled appointment for the session to begin and waited multiple times for the person to return to the treatment room for lengthly periods of time. The person was answering the phone during session and taking new appointments, and was rushed and hurried during the time they were in the room. Completely lacking of any customer service or sense of "spa" special treatment.
Complaints are extremely rare. We moved our location and re-opened on November 26th 2010. This new location has a fireplace, lots of water fountains, candles and a relaxing first impression. Our therapists perform services, and the receptionist makes appointments. No one makes appointments during a treatment. This is a place to relax and be pampered.
June 22, 2010
I visited this spa for a laser treatment and was ell informed of the procedure. The staff was friendly and helpful and really cared about my treatment. The facility was clean and relaxing.
March 8, 2008
Wonderful Deep Tissue Massage
I have had alot of upper back pain. The massage therapist asked me questions about any injuries and what I wanted out of the massage. She was very professional and it was probably one of the best massages I have had in a long time. For the first time to go to this spa, I feel that I had a great experience and will be returning.
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2013Readers' Choice Awards WinnerBest Medical Spa
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