Customer Reviews for Hand & Stone Massage and Facial Spa - Langhorne (3)
February 23, 2015
Time Was Cut almost by Half
Arrived a few minutes earlier than my appt was scheduled, signed in. Seemed disturbed my daughter was with me and informed them that a sitter would be arriving soon. Friday traffric the sitter was 8 minutes late, I waited another 7-9 minutes in the front before being called back. My mom had an appt as well and went in about 5-10 min before me. Noticed the clock was 4:19 when the therapist began and only gave me a back message, instead of a full body, which was disappointing. My mom was asked full body or back. I was not. I was finished by 4:50, so only a half hour when I paid for a full hour. Girl at front rudely explained because my sitter was late..Never did them inform me my time would be cut considering I waited in the lobby after she was picked up. 30 minute deduction was absurd. My mom got out after me by at least 5 minutes, why was penalized and charged fully. Only good part was the therapist, David. I would not recommend, customer service was POOR, time deducted and that is part of the experience!
September 22, 2014
Average at best
Typical location that pushes memberships for discounted rates. I arrived early and was seen on time, but my massage was only 50 minutes instead of 55 like the website says. I also specifically asked Jessica to focus on two areas and she barely addressed them. Came in with neck pain, left with neck pain...
May 17, 2013
Best Facial in Bucks!!!!
I have been to Resorts all over the world. I have had Facials in some of the highest rated Spas in the Country. I recently had a facial at Hand and Stone. Alexis blew me away. She listened, never pushy, answered all my questions. I was impressed by her knowledge- her confidence and level of skill. I will be back. Alexis- Thank You. I would recommend anyone to experience a Facial with Alexis.
Load 3 More Reviews +
Rate this Business×
Preview of your Review
Hand & Stone Massage and Facial Spa - Langhorne
Would you visit again?
By submitting a review you agree to our Terms & Conditions
Facilities & Amenities×