Was given spa finder gift certs for my 50th birthday. Made appt online and was called right away to confirm appt. She asked for credit card info, I told her my story and would be paying with spa finder gift certs and asked if that was accepted for the special on massage and facial for that week. She said yes. Was so excited to get treatments. Had facial with Lorena. She never had me fill out any client info or asked about allergies, etc. Basically through the entire treatment she never once spoke to me. It was rushed...lots of noise with water and heels in background, but the clincher was when she just walked out of room for 10-15min without a word. I lay there stressed wondering what was burning on my skin and when she was coming back. Massage was better. Never got a facial massage with the facial?? Went to pay and Lorena refused the spa finder gift certs. I explained I had asked and it was confirmed by her staff I could use it for the services I booked when I made the appt. She said would ask the owner. I knew she was one of them. She came back and said her employee should have known better and that it was not their fault, I could use those certs somewhere else??? Ouch! I was made to pay $120, so unethical!
Responding to your comment, I've been working as an aesthetician for ten years and this is the first time someone lived the spa unhappy, when you booked your appointment , you asked for the special of that week, the treatments of the special were Orange Peel, Swedish massage and Eyelashes extensions; You choose the Orange Peel which normal price is $85 you paid $50 and Swedish massage normal price $75 you paid $50. The receptionist over the phone explained to you what is an Orange Peel and since that is the active ingredient I supposed that you didn't have allergies to oranges, normally I don't talk in the room unless you start to talk, I like to let relax my clients, I have loyal clients that come since ten years ago, and they are always happy, I've been trained by dermatologist as Doctor Obagi, Doctor Murad and I'm always learning, is important you know as an aesthetician we have to use a lot the water during the treatment and orange peel is not a relaxing European facial that we also do in the spa, anyway I apologized and please let me know how can I satisfy you.