At-Ease Spa

I took my daughter and sisters to @ease spa for facial/massages, celebrating my daughters 16th birthday. We arrived early and had plenty of time to change into our robes, our appontments were scheduled for 4:30pm. It was my daughter's first time getting a facial and she truly enjoyed it. My sisters enjoyed their massages as well and felt so relaxed once they were done. I on the other hand can't say the same. I was left in the waiting area for over 30 minutes. Not once was I approached from any staff member. They forgot about me! My daughter/sisters were already done w/their sessions and that's when I approached the front desk to ask what was the holdup. She tells me that the therapist who was going to take care of my massage was in a car accident and therefore the male therapist was going to take care of me. Um...no he's NOT. I specifically requested for a female therapist and shouldn't you ask your customer if it's OK for a male to take her place instead of assuming it would be ok? Customer should be given the option and nothing was ever discussed with me. A female therapist felt bad and offered to take care of me but it was already too late. I wasn't going to have the ladies sit around to wait for me and we had other plans. I was so upset, got dressed and proceeded to pay for the ladies services. I was given a $10.00 discount and $10.00 off coupons for future visits. I will not be going back. I'm giving at ease 3 stars on behalf of the ladies experiences. They lack in customer service

Came to the spa for a massage purchased through Groupon. The massuse was very young and inexperienced. I advised not to massage my arms or legs as I had some bruising and he did anyway even after he asked about touching my bruises and I said I would prefer if he didn't. You also have to get changed in a bathroom and not a locker room.

I have been to this spa 3 or 4 times and never had a bad experience. Alex gives great facials. Love the atmosphere. Only con in sauna is pretty small. They offer great deals if you sign up for their mailing list online.

This place sucked! I went there 15 mins before my appointment like i was told, i sat by the over bearing fire for over 30 minutes. i paid for an hour massage and only got 45 minutes. During the massage the therapist burnt me with the stones and she didn't know what she was doing. i usually go to The Botanical in Park Ridge and only went here because i had a g.c but next time i will just throw it away and not waste my time with this unprofessional "spa". I would NEVER recommend this place to a friend.

There is noting like sitting by the fire soaking your feet in a bath relaxing for a while then you go to get your massage, and the massage is oh my God,you'll get everything in it Aromatherapy oils, Hot stone, any pressure with no extra charge. The prices are great.Love it Love it Love it . I am coming back very soon.Thanks at ease spa for making my day.Lisa k.

The overall atmosphere in this spa is sooo relaxing. They really know how to set the mood with the candles and soft music. The overall size is rather small and deceiving but there is plenty of room to have your services comfortably. Services are always punctual and with the upmost professionalism. Been here several times and definitely would return. Fabulous periodic triple packages (body scrub, facial and massage $150 ).

This was the first time at this spa and it was a nice experience. Enjoyed the massage and body scrub. Would visit again.

first i paid for an hour massage and only got 47 minutes of which ten of that was washing my already clean feet! i hate getting ripped off and why do places have to try deceive people?

This is a great place for massages. The staff are all very professional and accommodating. The therapists know their trade and work with you so that you leave satisfied. It is also very reasonably priced and the environment is very conducive to relaxation.

This is a great place for a massage and to relax. The staff is very professional and accommodating. The therapist know their trade and work with you to maximize your experience.