About At-Ease Spa
At-Ease Spa is a contemporary spa facility for men and women that offers a full menu of spa treatments. This 1,400-square-foot spa encompasses five treatment rooms as well as sauna and shower areas. The wide range of massage, skin care, and body treatments available at the spa includes exotic services such as Shirodhara herbal oil massage, which is inspired by the ancient Indian system of medicine known as Ayurveda, and energy-building bodywork modalities (Zen Shiatsu, Thai massage, etc.).
Menu of Services
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Aromatherapy Body Wrap
Other Body Wraps
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Indian Head Massage
Other Energy Work
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Alpha Hydroxy Facials
Anti Oxidant Facials
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FACILITIES & AMENITIES
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Cranio Sacral Massage
Mommy and Baby
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Customer Reviews (30)
July 8, 2013
I've been going to @-ease for years, when they first started. They used to have such great customer service, and service has gone down down hill since then. If it wasn't for Jie, who is an AMAZING masseuse, I don't know if I would return. The facials are mediocre and the atmosphere used to be more serene and peaceful. They seem all about money now. I would pick a spa that knows how to treat their longtime and first time customers with excellent service over at-ease.
April 8, 2013
Good facials, TERRIBLE massage/managment experience!!
Some Pros, but HUGE Cons! My husband and I booked package for an hour facial and an hour and a half for $320 to celebrate our first anniversary. The facials were EXCELLENT, very efficient, and very relaxing. However, the massage was a different story. We did a couple's massage and it started out very nicely, but then about 40 mins. into the massage during the foot reflexology I felt my masseuse only using one hand and stopping every other second. Since I had an eye pillow over my eyes I asked my husband (in spanish which is our first language) to look and see why she was only using one hand. My husband said that she was rubbing my foot with one hand and TEXTING with the other. He was so put off that he told me he wanted to leave. I figured, by her name, that my masseuse could understand spanish and might overhear our conversation prompting her to stop texting. She didn't. Within the next 5 mins. she never put her phone away and continued texting. Seeing that level of unprofessionalism, my husband asked both ladies to leave the room and said that we were absolutely done with our massages. There was NO manager working to complain to so we had to complain to a receptionist, who then needed to call the manager. We were told that the r
February 4, 2013
I went there on a Groupon to try it. Massage was good. Easy to get to as it is right on the main road.
September 1, 2012
I was excited to receive a gift card to @ease since I've been there several times before and have always had a good experience. I called and asked what was on the card and was told it was for a package of massage and reflexology treatment. I asked if I could convert the $ to other services and was told no, since it was purchased as a package. After a fantastic treatment, I went to leave a tip and was told that my gift card only covered half of the service! They demanded a $50 balance. I eventually left $30, and told them that if they didn't leave it as a tip that it was their issue, not mine. But the manager was so rude and told me it was my fault for not knowing what was on the card! It is a shame that a place would not honor their own mistake and instead would short their own therapist from her tip.
January 17, 2012
Disappointed/Lacking Customer Service
I took my daughter and sisters to @ease spa for facial/massages, celebrating my daughters 16th birthday. We arrived early and had plenty of time to change into our robes, our appontments were scheduled for 4:30pm. It was my daughter's first time getting a facial and she truly enjoyed it. My sisters enjoyed their massages as well and felt so relaxed once they were done. I on the other hand can't say the same. I was left in the waiting area for over 30 minutes. Not once was I approached from any staff member. They forgot about me! My daughter/sisters were already done w/their sessions and that's when I approached the front desk to ask what was the holdup. She tells me that the therapist who was going to take care of my massage was in a car accident and therefore the male therapist was going to take care of me. Um...no he's NOT. I specifically requested for a female therapist and shouldn't you ask your customer if it's OK for a male to take her place instead of assuming it would be ok? Customer should be given the option and nothing was ever discussed with me. A female therapist felt bad and offered to take care of me but it was already too late. I wasn't going to have the ladies sit around to wait for me and we had other plans. I was so upset, got dressed and proceeded to pay for the ladies services. I was given a $10.00 discount and $10.00 off coupons for future visits. I will not be going back. I'm giving at ease 3 stars on behalf of the ladies experiences. They lack in customer service
December 16, 2011
Would not come back
Came to the spa for a massage purchased through Groupon. The massuse was very young and inexperienced. I advised not to massage my arms or legs as I had some bruising and he did anyway even after he asked about touching my bruises and I said I would prefer if he didn't. You also have to get changed in a bathroom and not a locker room.
December 12, 2011
I have been to this spa 3 or 4 times and never had a bad experience. Alex gives great facials. Love the atmosphere. Only con in sauna is pretty small. They offer great deals if you sign up for their mailing list online.
July 21, 2011
DON'T GO THERE!
This place sucked! I went there 15 mins before my appointment like i was told, i sat by the over bearing fire for over 30 minutes. i paid for an hour massage and only got 45 minutes. During the massage the therapist burnt me with the stones and she didn't know what she was doing. i usually go to The Botanical in Park Ridge and only went here because i had a g.c but next time i will just throw it away and not waste my time with this unprofessional "spa". I would NEVER recommend this place to a friend.
March 3, 2011
The best of all.
There is noting like sitting by the fire soaking your feet in a bath relaxing for a while then you go to get your massage, and the massage is oh my God,you'll get everything in it Aromatherapy oils, Hot stone, any pressure with no extra charge. The prices are great. Love it Love it Love it . I am coming back very soon. Thanks at ease spa for making my day. Lisa k.
March 1, 2011
My Hidden Secret Place
The overall atmosphere in this spa is sooo relaxing. They really know how to set the mood with the candles and soft music. The overall size is rather small and deceiving but there is plenty of room to have your services comfortably. Services are always punctual and with the upmost professionalism. Been here several times and definitely would return. Fabulous periodic triple packages (body scrub, facial and massage $150 ).
December 4, 2010
This was the first time at this spa and it was a nice experience. Enjoyed the massage and body scrub. Would visit again.
August 25, 2010
first i paid for an hour massage and only got 47 minutes of which ten of that was washing my already clean feet! i hate getting ripped off and why do places have to try deceive people?
March 9, 2010
Professional and Intimate
This is a great place for massages. The staff are all very professional and accommodating. The therapists know their trade and work with you so that you leave satisfied. It is also very reasonably priced and the environment is very conducive to relaxation.
March 9, 2010
Professional and Intimate
This is a great place for a massage and to relax. The staff is very professional and accommodating. The therapist know their trade and work with you to maximize your experience.
February 25, 2010
I love @Ease because of "The Special" it is a treat every time I get it done. No place else do you get so much for a reasonable price. The 3 services are: Massage 1 hour[did I say it was your choice for hot stones or not], Facial[1 hour] and Scrub [30 min]. You can get the treatments in your chosen order[I like scrub, facial and then massage. Oh the Price, $160 last time I went. You can't beat it. But what makes @ Ease so great is that from the moment you get there until the moment you leave you can escape to some Hidden Space where your mind and body can just relax. I grew up in Hillsdale, and did not find out about this space cause it was literally hiding in plain sight. We are lucky to have several spa in our area, but I keep going back to @Ease for the Value/Quality ratio.
February 22, 2010
I've come here twice for couples massages. Both times were great. Relaxing waiting room, great therapists. Can't ask for much more. They will adjust to your needs if you let them know. Very accommodating. I will continue going back to this spa.
December 17, 2009
Look for their deals in the Community News!
Sometimes At Ease Spa runs great coupons in the Community News. Massages and facials are a wonderful experience! The couples services were very nice!
December 15, 2009
This is a hidden gem in the middle of Hillsdale. You enter this small store front and then you go into the back. It is so beautifully decorated, peaceful and tranquel. I think they have a great selection of services and I was very happy with my facial. It was reasonably priced compared to local spas. I will definately be going back!!
November 30, 2009
Big waste of time and money
They messed up my appointment not once, but twice! And barely cared at all or offer any compensation. Then, I had to wait almost 30 min. for my massage because they said the last people didn't come on time for their appointment. How is this my fault? Finally I am in the room and got the least relaxing massage ever. I saw the clock when I left the room and they cheated out of 5 minutes. When I mentioned all this while I checked out the receptionist just gave me a blank stare and asked what I wanted her to do for me? Needless to say, I will not be back. It is a very beautiful but tiny spa, but the staff are NOT professional at all.
August 17, 2009
An unrelaxing experience
I had a 12 oclock spa facial appointment with At-Ease and arrived at 11:50 because I am always looking to enjoy the full allotted time I am paying for. I was greeted by the receptionist who led me to their lovely waiting room, she then informed me that the previous client was running over in time and that the wait wouldn't be more than 10 minutes. The receptionist told me I was able to use their sauna while I waited. As I opened the door to their sauna I realized just how small it was. Small enough to only comfortable fit one person as I learned how tight a squeeze it was for two. I talked to a women in the sauna for awhile, when I spotted a watch on her wrist, I asked her for the time, which was then 12:20 I exited the sauna surprised that it had already been 20 minutes into my alloted time, I found the receptionist who told me again that the previous client was just leaving the room and the esthetician was going to prep the room for me and it should be ready shortly. I ended up waiting another 20 minutes and did not really get on to the table till 12:45 The facial itself was nice, I had Jen who had magical hands. HOWEVER! I found it quite difficult to get over the awful smell of cigarettes on her breath. For a long time spa goer, I believe it is easiest way to ruin a facial. Jen applied a hydrating mask, and warming booties and left them on for a few minutes, she then came back only to take both off and say you're done. I immediately looked at the clock to see it was only 1:25, I could not believe it had only been 40 minutes! I had even thought and hoped slightly that they would give me a little extra something for making me wait 45 minutes. I walked out and found the receptionist and told her of my problems which seemed to accomplish nothing. I asked for the manager who had left for the day. I am still waiting to hear from the manager and hope for some sort of resolution to this situation. The spa itself is nice, and they do make a good use of their small space however it is quite clear that they need to do a lot of tweaking on their part.
June 25, 2009
I have been to this spa twice and each time was great. They soak your feet before you even get a treatment. Their hours are great. Open late during the week. Staff is friendly. If you join their email list they'll give you email specials. prices are very reasonable. Would go back again!
June 1, 2009
An amazing getaway for the day!
If you really need to escape from reality and be treated like a princess for the day... visit @ease... I travel quit a bit to get to the spa because I received a gift from a friend who said I had to try it... and I haven't stopped going since! The atmosphere is relaxing and calm from the minute you walk in until the minute you leave (or don't want to leave!)... I would highly recommend @ease and especially Jen B. for massages and Jen H. for a facial. In these days of high stress... go to @ease!!!
April 3, 2009
It took me a while to write this review, for i was moving...but finally came across some time. At-ease spa is a very nice spa. Its so peaceful and relaxing! i love sitting by the fireplace they have there. The staff is super friendly and the services were amazing. I got a massage, a wrap, and a facial. The only complaint I have is about the owner. She was so rude and unprofessional! As i was standing at the counter to pay, she was scolding her receptionist right in front of me. how uncomfortable! And then she yelled at me for losing my gift card and and said she couldnt look up my info for it! I recommend this spa, just avoid the owner if thats possible...what a witch! The workers that i interacted with were jen, michelle, annmarie, & natania....absolute dolls! ask for them!
July 25, 2008
This spa is THE BEST KEPT SECRET IN BERGEN COUNTY. I have tired almost every spa in the bergen county area, and as a devoted spa go-er to nyc... i fell in love with the at-ease spa. i started with a body treatment, and my love of chocolate was renewed. They wrapped me in chocolate and left my skin feeling so good, and the facial was perfect.. they actually cleaned my whole face! I never wanted it to end. I had a male therapist for my massage, which i was very skeptical about... but it was the best massage i ever had!
July 25, 2008
I received a gift certificate for this spa... and it was my first time ever going to a spa... it was BEAUTIFUL! So very relaxing.. which is what I definitely needed!!! It was a nice escape from the real world. The staff was so gentle with me... I never went to a spa because I was always nervous that it would hurt!! It was amazing! I can't wait to go back!
July 18, 2007
I thought the enviroment was so beautiful and the people were so nice and made me feel very comfortable. I enjoyed my facial and massage and dead sea salt scrub. I was so relaxed and felt like i was there for 5 hours rather then just the 2 1/2 i was there for!
April 30, 2007
Can you say R-E-L-A-X-E-D?
At-ease spa was the best spa I've been to. The decor was amazing and as soon as I stepped in I felt my stresses melting away. The staff was extremy friendly and their expertiese impressed me. I went with my boyfirend... I dragged him into it and got a couples massage which was amazing. We were soooo relaxed by the end of our visit. I told him he knows where to send me to relieve my STESS! I highly recommend this spa....
April 4, 2007
what a treat!
ive been to a zillion spas, and @EASE takes the cake. from the moment you walk in the door you are treated like royalty.... a hand and foot scrub while you wait??? yes please! wow.... the therapists were great - i felt comfortable and pampered. their prices are so affordable, i could have a treatment once a week! what an amazing staff, an amazing massage, and an amazing experience.
September 5, 2006
Best Masssage In New Jersey
Best massage in NJ!!! I go to Hillsdale on business and I look forward to it like you wouldn't believe. They offer this combo massage (I'm pretty sure it's the Swedish and Shiatsu....ask them for the Combo, they'll know) which is out of this word. I feel like I'm walking on air for days later. Seriously amazing stuff.
August 29, 2006
What an amazing spa
My first time there was so incredibly relaxing. I've been to MANY spas and a lot of times they make your first visit extra special so that you'll keep coming back. I did go back and it just as good as the first time. And so I went again. And again it was as good, if not better, than the first time! So I've been going every month for over a year now! I LOVE AT EASE SPA!! The staff members are friendly and so profession and will to explain all of your options to you in detail. The'll make sure you are completely comfortable with everything that's going on (AT EASE!). I especially recommend the facials and the massages at this place. There's a huge selection and the quality is simply out of this world.
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